Specialist, Advising Center

Employer
Columbus State Community College
Location
Ohio, United States
Salary
Salary Not Specified
Posted Date
Jun 24, 2022

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time



Requisition ID:
req3685

Job Title: Specialist, Advising Center

Department: Advising and Career Services

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 17.52 - 17.52

Schedule: Full-Time: Monday – Friday, 8 am – 5 pm

Additional Information: Please submit an updated resume and cover letter with your application.

Job Description:

POSITION SUMMARY
The Specialists in Advising will help support the Advising Central model and will provide office management and triage advising services for presenting students. This will include but is not limited to managing transient student email and processing, advising email support, SAP appeals assistance, live chat coverage, phone coverage, front desk coverage, drop-in support, website maintenance, programming support, and general office management. The Advising Center Specialist provides customer service to new and continuing students interacting with the Advising Center providing a seamless transition throughout the advising process. The Specialist assists students regarding Academic Advising, Advising Center functions as well as assisting them throughout program completion. Specialists communicate with other student affairs areas to facilitate the consistent delivery of information and services and refer students to other departments and resources as appropriate.

ESSENTIAL FUNCTIONS OF THE JOB

Student Support

Works with students throughout the advising life cycle. Provide basic advising support to students regarding academic programs and contacts students, guarantors, and others; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, and by mail.

Gathers information from students in order to understand and evaluate individual circumstances, interprets relevant policies, procedures, and guidelines to determine the best course of action.

Assists in advising students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes and eligibility for a refund of tuition charges, and adherence to the Satisfactory Academic Progress standards policy and appeal process. Participates in the planning, coordination, and implementation of advising activities for new and current students.

Customer Service
Provides comprehensive customer service in a high volume and challenging, fast­paced environment, resolving most issues on the spot and referring students to appropriate departments for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone, and electronically.

Facilitates engaging presentations, first-semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations, and other permissions needed for student registrations. Provides guidance on department and campus processes. Maintains Advising Center technology.

Clerical
Tracks all activities, evaluates their effectiveness and recommends outreach changes and improvements. General duties may include scanning documents; distributing and processing mail; updating and ordering admissions/registration publications/forms and various office supplies.

Processes incoming transient student applications and maintains correspondence with academic advisors, students, and faculty/staff as needed. Maintain confidentiality of student records and other information. Tracks and inputs data related to Advising Center activity.

May lead and guide the work of other support staff, (i.e. student employees) as appropriate; facilitates communication of administrative activities and workflow to departments and areas within the Advising Center.

Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Hours may include working outside of a normal workweek schedule on an as-needed basis.

CORE COMPETENCIES
Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Leadership Managing People, Adaptability, Coaching, Communication, and Quality Orientation

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: Student employment and career services; navigation of computer software, programs and applications related to assisting students with their employment needs at the College

Skill in: Problem-solving; attention to detail; maintaining documentation and records; verbal and written communications; customer service; application of Microsoft Office products, email, and an ability to navigate and coach others in online applications and services

Ability to: Develop and maintain effective working relationships with associates, supervisors, students, and the general public; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups

PHYSICAL REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee regularly sits, stands and walks for extended periods. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts or exerts a force of up to 10 pounds when moving files, boxes, and other materials.

MINIMUM QUALIFICATIONS
Associate degree or relevant experience with at least three (3) years of progressively responsible clerical experience. Experience in customer service, advising, and coaching, and being detail-oriented is preferred.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.





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