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Specialist, Columbus Promise

Columbus State Community College
Ohio, United States
Salary Not Specified
Posted Date
Jun 24, 2022

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Requisition ID:

Job Title: Specialist, Columbus Promise

Department: Student Affairs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Externally Funded

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 17.52 - 17.52

Schedule: In-Person: Monday – Friday, 8 am – 5pm, evening and weekends as required. This is a full-time temp position (Grant Funded).

Additional Information: Please submit an updated resume and cover letter with your application.

Job Description:

The Specialist of Columbus Promise provides general administrative, clerical, and customer service support to all Columbus Promise Scholars, in-person, over the phone, and via email. Specialist of Columbus Promise communicates with program leadership and other student services areas to facilitate the consistent delivery of information and services, and refer students to other departments and resources as appropriate. This position provides administrative support for the Columbus Promise Office space, and support services for the Columbus Promise Team. Individuals in this role will also work on special projects within the Columbus Promise department.


Columbus Promise Student Support

Performs various duties within a specialized function. Assumes general responsibility for the operation of the function, subject to management overview and supervision. Regularly interacts with students and occasionally parents and school partners in person, by telephone, and by mail. Provides computer navigation support to students utilizing College systems and tools in the computer lab area. Assists students in the completion of/ access to College program applications. Gathers information from students in order to understand and evaluate individual circumstances and make appropriate referrals; interprets relevant policies, procedures, and guidelines to determine the best course of action.

Provides Columbus Promise Scholars information and directs them to resources to address barriers to academic success and financial stability. Assist Columbus Promise Director, Manager, Advisors, and Program Coordinators in planning and preparing for special events and various initiatives to support Columbus Promise’s student focus. Assist with workshops and explains Columbus Promise program aspects, and ongoing student support needs.

Customer Service
Greets students, staff, faculty, or visitors and provides routine information or minor interpretation of policies and procedures. Answers telephone, routes calls, takes messages, and provides general information about the department. Provides comprehensive customer service in an online and in-person environment, providing resource education & information, referring students to appropriate departments for further assistance as needed.

Interprets and responds to student inquiries in-person, via telephone, and electronically regarding campus and community programs to address barriers to academic success and financial stability, general College policies, and procedures.

Resolves customer, operational and administrative problems. Interprets and responds to student inquiries in-person, via the telephone, and electronically regarding Columbus Promise. Supports and manages presentations, and general support to new students and their families. Provides guidance on department and campus processes.

Performs various administrative, clerical, and recordkeeping functions in support of the specialized function. Maintains and sets up a filing system that is virtual and physical. Files, organizes, and cross-indexes files. Completes and processes forms, records, and other documents in accordance with established procedures.

Assists the department in scheduling meetings, including invitations and room/resource scheduling.
General duties may include scanning documents; distributing and processing mail; updating and ordering program publications/forms and various office supplies. Ensures confidentiality of student records and other information. Maintains records and supports the collection of documents for reports.

Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Hours may include working outside of a normal workweek schedule on an as-needed basis.
Recognizes diversity of campus students/staff/faculty and supports them in a respectful and courteous manner.

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Adaptability, Planning and Organizing, Coaching, Communication, and Quality Orientation


Knowledge of:
Standard practices within area of specialization

Skills in: Servicing customers within the area of specialization; performing administrative duties in support of specialized function; application of job-related computer software; operation of job-related equipment including a computer and other equipment; problem-solving; maintaining documentation and records; verbal and written communications; customer service

Ability to: Develop and maintain effective working relationships with coworkers, supervisors, students, the general public, and other job contacts; maintain confidential and sensitive information; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records; work effectively with persons of varying cultures and diversity; answer routine inquiries; maintain confidential and sensitive information; communicate effectively with individuals, small and large groups

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee regularly stands and walks for extended periods of time, and may sit for extended periods of time. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. The employee occasionally lifts or exerts a force of up to 10 pounds when moving files, boxes, and other materials.

High School Diploma or GED with at least two (2) years of progressively responsible clerical experience in using word processing, spreadsheet, and database software. An Associate’s Degree in a related field is preferred.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate.

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