Requisition ID: req3688
Job Title: Specialist, Columbus Promise
Department: Student Affairs
Location: Columbus Campus
Employment Type: Staff
Employment Status: Externally Funded
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Compensation Range: 17.52 - 17.52
Schedule: In-Person: Monday – Friday, 8 am – 5pm, evening
and weekends as required. This is a full-time temp position (Grant
Additional Information: Please submit an updated resume and
cover letter with your application.
The Specialist of Columbus Promise provides general administrative,
clerical, and customer service support to all Columbus Promise
Scholars, in-person, over the phone, and via email. Specialist of
Columbus Promise communicates with program leadership and other
student services areas to facilitate the consistent delivery of
information and services, and refer students to other departments
and resources as appropriate. This position provides administrative
support for the Columbus Promise Office space, and support services
for the Columbus Promise Team. Individuals in this role will also
work on special projects within the Columbus Promise
ESSENTIAL FUNCTIONS OF THE JOB
Columbus Promise Student Support
Performs various duties within a specialized function. Assumes
general responsibility for the operation of the function, subject
to management overview and supervision. Regularly interacts with
students and occasionally parents and school partners in person, by
telephone, and by mail. Provides computer navigation support to
students utilizing College systems and tools in the computer lab
area. Assists students in the completion of/ access to College
program applications. Gathers information from students in order to
understand and evaluate individual circumstances and make
appropriate referrals; interprets relevant policies, procedures,
and guidelines to determine the best course of action.
Provides Columbus Promise Scholars information and directs them to
resources to address barriers to academic success and financial
stability. Assist Columbus Promise Director, Manager, Advisors, and
Program Coordinators in planning and preparing for special events
and various initiatives to support Columbus Promise’s student
focus. Assist with workshops and explains Columbus Promise program
aspects, and ongoing student support needs.
Greets students, staff, faculty, or visitors and provides routine
information or minor interpretation of policies and procedures.
Answers telephone, routes calls, takes messages, and provides
general information about the department. Provides comprehensive
customer service in an online and in-person environment, providing
resource education & information, referring students to
appropriate departments for further assistance as needed.
Interprets and responds to student inquiries in-person, via
telephone, and electronically regarding campus and community
programs to address barriers to academic success and financial
stability, general College policies, and procedures.
Resolves customer, operational and administrative problems.
Interprets and responds to student inquiries in-person, via the
telephone, and electronically regarding Columbus Promise. Supports
and manages presentations, and general support to new students and
their families. Provides guidance on department and campus
Performs various administrative, clerical, and recordkeeping
functions in support of the specialized function. Maintains and
sets up a filing system that is virtual and physical. Files,
organizes, and cross-indexes files. Completes and processes forms,
records, and other documents in accordance with established
Assists the department in scheduling meetings, including
invitations and room/resource scheduling.
General duties may include scanning documents; distributing and
processing mail; updating and ordering program publications/forms
and various office supplies. Ensures confidentiality of student
records and other information. Maintains records and supports the
collection of documents for reports.
Diversity, Equity, & Inclusion
Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity while meeting
federal as well as internal regulations and procedures, with the
ability to adapt to changing needs of the College and business
Hours may include working outside of a normal workweek schedule on
an as-needed basis.
Recognizes diversity of campus students/staff/faculty and supports
them in a respectful and courteous manner.
Professionalism, Managing Work, Continuous Improvement,
Customer/Student/Employee Focus, Collaboration, Adaptability,
Planning and Organizing, Coaching, Communication, and Quality
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: Standard practices within area of
Skills in: Servicing customers within the area of
specialization; performing administrative duties in support of
specialized function; application of job-related computer software;
operation of job-related equipment including a computer and other
equipment; problem-solving; maintaining documentation and records;
verbal and written communications; customer service
Ability to: Develop and maintain effective working
relationships with coworkers, supervisors, students, the general
public, and other job contacts; maintain confidential and sensitive
information; exhibit flexibility in work schedule and job tasks;
maintain accurate and complete work records; work effectively with
persons of varying cultures and diversity; answer routine
inquiries; maintain confidential and sensitive information;
communicate effectively with individuals, small and large
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions described in
this position description. While performing the duties of this job,
the employee regularly exhibits digital dexterity when entering
data into a computer. The employee regularly stands and walks for
extended periods of time, and may sit for extended periods of time.
Employee converses verbally with others in person and by telephone.
Vision demands include close, relatively detailed vision when
focusing on a computer screen. The employee occasionally lifts or
exerts a force of up to 10 pounds when moving files, boxes, and
High School Diploma or GED with at least two (2) years of
progressively responsible clerical experience in using word
processing, spreadsheet, and database software. An Associate’s
Degree in a related field is preferred.
State Motor Vehicle Operator's License or demonstrable ability to
gain access to work site(s).
*An appropriate combination of education, training, coursework,
and experience may qualify a candidate.