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Director of Campus Visit Programs and Events

University of the Pacific
California, United States
Salary Not specified
Posted date
Aug 19, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Salary Band
Not specified
Employment Type
Full Time
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Director of Campus Visit Programs and Events

Primary Purpose:
Reporting to the Dean of Undergraduate Admission, the Director of Campus Visit Programs, is functionally responsible for hiring, training and supervising student tour guides as well as overseeing Welcome Center front desk reception staff in Burns Tower. A primary responsibility of this position is to grow the number of undergraduate prospective student visitors and families to the Stockton campus from throughout the United States. Secondary duties include managing the group tour coordination and daily visit process as well as leading in the development, design, and execution of all campus events for Undergraduate Admissions.

This position is also responsible for the recruitment and selection of undergraduate first-year students, including managing a recruitment territory and holistically reviewing files for admission and for representing the University in a professional, knowledgeable, and responsive manner. Recruitment duties include managing a small recruitment territory, including travel to high schools, college fairs and other programs to talk with students, parents, and guidance counselors about University of the Pacific. Other duties include reading and evaluating first-year applications, presenting on-campus information sessions to prospective students and their families, and participating in on and off-campus recruitment events.

Essential Functions:
  1. Select, train, and supervise paid student tour guides and student and alumni volunteers.
  2. Manage Welcome Center and admission office front desk staff.
  3. Assist with managing all aspects of campus visit programs including daily information sessions and tours, group tours and special requests, open houses, and related events, and to coordinate with other campus offices and programs.
  4. Work with academic departments, student services, marketing, and other campus partners.
  5. Make first-year admissions decisions following established criteria and procedures; may include responsibility for specific categories of students (honors, scholarships, athletes; certain majors, international students, etc.).
  6. Plan, conduct and participate in student recruitment programs and events, including high school and community college visits, college fairs, on and off campus recruitment and yield receptions and open houses.
  7. Interview and communicate by telephone, writing or e-mail with prospective and accepted applicants, providing timely and effective customer service.
  8. Demonstrate strong oral and written presentation and interpersonal communications skills.
  9. Work in a fast-paced, rapidly changing environment.
  10. Be able to handle multiple tasks with minimum supervision.
  11. Travel to locations that may not be accessible to public transportation for off-campus recruitment (driver’s license required).
  12. Work some evenings and weekends.
  13. Demonstrate proficiency in Slate and Microsoft Office Suite and working knowledge of personal computers and database management.
  14. Perform other duties as assigned.

Minimum Qualifications:
  • Bachelor’s degree
  • Two (2) years of experience leading a comprehensive campus visit program at a college or university to grow enrollment.

Preferred Qualifications:
  • Master’s Degree in Higher Education Administration or related field
  • Experience leading campus visit programs and events in a University Admissions office

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment/Work Week/Travel:
Work is primarily performed during standard business hours. May be required to work irregular hours (including weekends), and travel extensively to meet business needs. Some hours of supervision are required for the Welcome Center on Saturdays.

Travel is required as needed contingent on recruitment territory. Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.

Hiring Range: Commensurate with experience, Exempt

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

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