Staff Assistant II
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
Manage the daily office functions of the General Studies Program
and Program for Undeclared Students under the direction of the
Director of GSP and Director of Program for Undeclared Students.
This individual will coordinate and direct the flow of student
services for more than 500 students, six academic advisors, work
study students and a coop position. Thorough and firm direction,
ensuring an office atmosphere responsive to student needs. Have a
strong attention to detail and the ability to learn, and clearly
explain to students, the University's policies and procedures. Must
be able to accurately interpret student, parent, staff and faculty
requests, effectively analyze the request and provide accurate
referrals. Quite importantly, this position requires an ability to
handle situations of student crisis and frustration.
Responsibilities include serving as the front-line person for the
Programs regarding undergraduate inquiries, requests for
information and requests for appointments. Additionally, working
with students in person and on the phone, maintaining daily front
office operations, accurate and confidential record maintenance,
coordination of appointments and meetings, advising students when
appropriate, making referrals when necessary and liaising between
students and university offices as appropriate. Includes diverse
administrative tasks and special projects.
Bachelor's degree preferred. Minimum of two years of
management/related office experience required, preferably in a
university setting. Thorough knowledge of secretarial skills and
various office procedures and systems. Extremely strong
interpersonal and communication skills are essential. Ability to
organize, prioritize, take independent action, work independently,
make critical decisions, and handle situations of student crisis
and frustration and to work with students, parents, faculty and
staff on the phone and in person in a professional manner.
Demonstrated record of taking responsibility, dependability, strong
work ethic, and the ability to work successfully with undergraduate
age students. Good judgment, discretion and problem-solving skills,
ability to handle confidential information (student records).
Excellent computer skills with flexibility to adapt to new
technology and various computer/software applications.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507509