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Student Retention Specialist

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted date
Aug 18, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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The Department of Academic Programs is seeking aStudent Retention Specialist (Academic Services Specialist) who will work in direct relationship with incoming students in part-time (PT) Master of Science (MS), MBA, and certificate programs at Johns Hopkins Carey Business School. The position is responsible for establishing initial communication and outreach to new PT students who have confirmed their offer of admissions and facilitating the process of moving students from point of deposit to registration. The Student Retention Specialist is a key liaison with the Office of Admissions and bridge for students from the admission process to the Carey student experience. This position will be responsible for running newly confirmed student reports, developing and maintaining email templates, sending emails to confirmed students, and responding to any follow up inquiries. The position will also be responsible for developing and maintaining advising information materials for new PT students (i.e. registration videos, enrollment instructions, etc., etc.). Additionally, the Student Retention Specialist will assist the Programs & Advising team in managing emails from current students and providing advising administrative support as needed.

Specific Duties & Responsibilities:

  • Newly Confirmed & Continuing Student Communication (70%)
  • Run confirmed student reports, in collaboration with our admissions team.
  • Develop email templates to use in communication with newly confirmed and continuing PT students.
  • Serve as initial point of contact to admitted PT students within the Programs & Advising team.
  • Conduct follow up email communication with confirmed and continuing students.
  • Refer student emails to Academic Advising, Program Managers, or a relevant Carey unit (i.e. Financial Aid, Student Affairs, etc., etc.) as necessary.
  • Advising Materials Development (15%)
  • Develop and maintain advising onboarding materials for incoming and continuing students, such as enrollment instructions, SIS demo videos, etc.
  • Work with Marketing team to keep website information for new students up to date.
  • Assist in the development and maintenance of advising information for group advising sessions.
  • Advising Administrative Support (15%)
  • Help manage program email accounts and redirect student inquiries.
  • Assist in the development and maintenance of advising information materials for current students.
  • Other duties as assigned.
  • Minimum Qualifications (Mandatory):

    • High School Diploma/GED.
    • 3 years administration experience in an education setting.
    • Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications:

    • Master's Degree in a business-related discipline or higher education administration.
    • 1 year of experience administrative support experience in an academic or advising office.

    Special Knowledge, Skills & Abilities:

    • Provide academic and administrative coordination in support of a variety of academic program processes and activities.
    • Knowledge of SAP, and other related JHU educational support systems, preferred.
    • Intermediate proficiency in MS Word, Excel and PowerPoint, Qualtrics.
    • Basic research and data analysis skills.
    • Strong writing and customer service skills.
    • Ability to draft original correspondence.
    • Ability to work independently.
    • Ability to perform multiple tasks concurrently.
    • Ability to set priorities and meet deadlines.
    • Strong communication, interpersonal, critical thinking, and organizational skills.
    • Ability to work with a diverse population, to include faculty, students, staff, and external constituents.

    Note: The Student Retention Specialist position is a primarily remote position based out of the Harbor East campus located in Baltimore, Maryland. The position is expected to be on-site 1-2 days week.

    Classified Title: Academic Services Specialist
    Working Title: Student Retention Specialist
    Role/Level/Range: ATO 37.5/02/OE
    Starting Salary Range: $19.24 - $26.47/hr (commensurate with experience)
    Employee group: Full Time
    Schedule: Monday - Friday 8:30-5pm plus evenings and weekends as needed to accommodate student schedules
    Exempt Status: Non-Exempt
    Location: JH at Harbor East
    Department name: ​​​​​​​Academic Administration
    Personnel area: Carey Business School

    The successful candidate(s) for this position will be subject to a pre-employment background check.

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

    Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

    The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

    Equal Opportunity Employer
    Note: Job Postings are updated daily and remain online until filled.

    EEO is the Law
    Learn more:
    https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

    JH at Legg Mason Harbor East - Carey Business School


    The successful candidate(s) for this position will be subject to a pre-employment background check.

    If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

    The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

    During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

    The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

    Equal Opportunity Employer
    Note: Job Postings are updated daily and remain online until filled.

    EEO is the Law
    Learn more:
    https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
    Important legal information
    http://hrnt.jhu.edu/legal.cfm
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