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Student Services Assistant

Amherst College
Massachusetts, United States
Salary Not specified
Posted date
Aug 19, 2021

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Position Type
Administrative, Academic Affairs, Institutional Research & Planning, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Salary Band
Not specified
Employment Type
Full Time
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Amherst College

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Student Services Assistant position. The Student Services Assistant is a full-time, year-round position, job group and level AO-3. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the w ays in which they bring value to and will work towards supporting a broadly diverse community.

The Student Services Assistant is the first point of contact for all interactions with the Registrar's Office. Under the supervision of the Registrar, the Student Services Assistant is responsible for the collection, review, processing, and tracking of all transcript requests and enrollment verifications. In addition, the Student Services Assistant manages the critical degree audit process, collaborating with academic department coordinators across campus.

Summary of Duties and Responsibilities

  • Greet and provide excellent service to a diverse set of students, staff, and faculty entering the Registrar's Office. Collaborate with diverse college staff on policy and procedure implementation. Share responsibility for answering incoming phone calls. Resolve registration issues, or any other inquiry requiring registrarial support. Manage the Registrar's Office general inbox.
  • Process transcript and enrollment verification requests, resolve student registration issues. Collaborate with other Registrar's Office staff to process forms and provide information to staff around the college.
  • Evaluate and update procedures documentation, cross-train with other areas of the Registrar's Office functions and assist when needed, collaborate on implementing updated processes working towards paperless operations. Manage office supplies budget and ordering.
  • Assist the Registrar's Office team with special projects, various reports, and all major functions and activities of the office.

  • Associate's Degree
  • 2-4 years of related experience
  • Proficiency in all Microsoft Office applications (Word, Access, PowerPoint, Outlook), Google Apps, and ability to learn new software programs.
  • Excellent time management and organizational skills with the ability to prioritize and follow through on tasks in a fast-paced, deadline-oriented, and changing environment
  • Exceptional attention to details
  • Strong written and verbal communication, interpersonal, problem solving, and customer service skills
  • Experience with and enthusiasm for working with diverse populations
  • Able to take initiative, work independently and collaboratively as a team
  • Able to handle complex and confidential information with discretion

  • Bachelor's Degree strongly preferred
  • Experience with Colleague, Perceptive Content, and Drupal.
  • 3-4 years related experience in a higher education setting.
  • Additional technical skills highly beneficial.

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information .

Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. Review of applications will begin immediately and will continue until the position is filled.

To find information about job group and level (JGL) follow this link.


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