September 17, 2021
Salary is $47,498.66. Compensation package is comprised of many
college paid benefits including health and life insurance,
retirement, leave time, and tuition waivers for Santa Fe College
and the University of Florida.
Full-time, Technical/Professional, Pay Grade PT5, Exempt.
Northwest Campus, 3000 NW 83rd Street, Gainesville, FL 32606.
OVERVIEW: Santa Fe College (SF) was
recently recognized as the top-rated community college in the
United States. Santa Fe College is a student-centered
institution with a commitment to open access, academic excellence,
and cultural and ethnic diversity. A high quality of life,
temperate climate, proximity to the University of Florida, diverse
cultural events, and plentiful recreational opportunities make SF
and Gainesville an ideal community to work and live. SF
enrolls over 16,000 students each semester.
Financial Aid at Santa Fe College assists students and their
families by providing financial assistance to help cover
educational expenses and related costs. Financial Aid
receives, processes and disburses various types of financial aid,
including grants, loans and scholarships based on federal, state
and college policy.
The Financial Aid office seeks a Financial Aid Awards
Coordinator to help manage office compliance and training, as well
as oversee office operations and processing. It is the job of
the Financial Aid Awards Coordinator to internally supervise and
motivate a team while externally facilitating exemplary service to
Santa Fe College student and families. The Coordinator will assist
the Associate Director of Financial Aid with award determination
and specialized processing of financial aid files.
Responsibilities and duties:
- Coordinate activities related to awarding, packaging and return
of funds to ensure compliant processing of federal, state and
agency funds for a diverse community of students.
- Supervise, monitor and/or perform specialized updates for
Return of Title IV calculations, grant recalculations and
ineligible disbursements that create over awards and
- Regularly troubleshoot financial aid processes related to
awarding, packaging, warranting and return of funds through the
Finance Office, providing system overrides when appropriate.
- Supervise, provide guidance and training to staff involved in
the awarding, packaging, warranting and return of federal, state,
institutional and external funding.
- Regularly use discretion to approve the release and return of
student financial aid awards in full compliance with all applicable
statutes, rules and regulations.
- Create and update award procedures based on department policies
translated from applicable laws and regulations.
- Provides training and guidance to staff on award, packaging and
return-related office policies and procedures that translate from
current federal, state and institutional rules.
- Provide up-to-date, accurate, and complete information to
students and parents in person, via phone, e-mail, or chat during
peak service times.
- Assist in student complaint escalations involving awarding,
disbursement and return of funds.
- Track performance and statistics to prepare and compile
reports, as necessary.
- Strictly honor the privacy and security of student records and
other sensitive information according to appropriate state, federal
and college regulations, policies and procedures.
- Conduct outreach, utilizing events to promote Santa Fe College
by marketing financial aid services to the community, including at
some night and weekend events.
- Develop collaborative working relationships with internal and
- Serve on Division and College-Wide committees.
- Provide and promote service excellence through courteous,
informed, accessible and professional engagement.
- May need to work a flexible schedule, including extended hours
during peak service periods and special events.
- Perform other duties as assigned.
Reports to: Associate Director, Financial Aid
Required: Bachelor’s degree with
two (2) years of related experience in Financial Aid, Student
Affairs, Enrollment Management, or Business/Finance related fields,
with at least one (1) of the two years consisting of direct
supervisory experience are required or a combination of completed
education and/or experience equal to six (6) years is required,
with at least one (1) of the six (6) years consisting of direct
Additional Requirements: A criminal background
check will be conducted.
Preferred: A Master’s
degree a relevant discipline with at least two (2) years of direct
supervisory experience in a college setting is preferred. The
ideal candidate will have recent experience working in a
semi-automated financial aid office. Project management experience,
as well as working in a medium to large organization with extensive
student/customer contact are also preferred.
Knowledge, Skills and Abilities:
- Communication – able to effectively communicate in a
professional, diplomatic, empathetic and tactful manner using
preferred method and level as applicable to the job.
- Critical Thinking & Judgement - able to make well-reasoned,
sensible, and timely decisions based on careful, objective review
and informed analysis of available information, considerations, and
- Relationship Management – able to personally provide high level
of interactive service to others, building relationships and
addressing identified needs.
- Results Orientation – proven ability to set and exceed
- Leadership – has demonstrated success as an entrepreneurial,
high energy, driven, hands-on leader. Possess expertise in
selecting, training, developing, coaching, mentoring, and retaining
a highly motivated workforce.
- Team Orientation & Interpersonal – highly motivated
team-player with ability to develop and maintain collaborative
relationships with all levels within and external to the
- Problem Solving – proven skills in identifying issues,
determining their cause, developing creative solutions, and
following through with implementing resolutions.
- Multi-Cultural- ability to work in a multi-cultural
- Adaptability to Change – able to be flexible and supportive,
react swiftly to and able to positively and proactively assimilate
change in rapid growth environment.
- Multi-task - Ability to expeditiously organize, coordinate,
manage, prioritize, and perform multiple tasks simultaneously to
swiftly assess a situation, determine a logical course of action,
and apply the appropriate response.
APPLICATION PROCESS: All applicants are
required to submit a completed online
SF Employment Application, letter of intent, an up-to-date
resume and college transcripts to be considered for this
position. Unofficial transcripts will only
be accepted for review purposes. Candidates should be aware that
official transcripts will be
required prior to any offer of employment being