Program Manager

Roxbury Community College
Massachusetts, United States
Salary Not Specified
Posted date
Aug 18, 2021

View more

Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Disabled Student Services, Minority & Multicultural Affairs, Other Student Affairs
Employment Type
Full Time

About Roxbury Community College:

Roxbury Community College is an urban, public, two-year College serving a diverse community, including people of color, recent immigrants and non-traditional populations. The College's mission is to facilitate student success in achieving educational goals through the delivery of high-quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL, and community education. The student population at the college is diverse in ethnicity, gender, language, age and background. Roxbury Community College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Job Description:

The Program Manager is responsible for overseeing assigned training programs. The program manager will ensure compliance with program certification requirements and implement strategies to improve and expand the Center's certification programs, including hybrid and contextualized programs and promoting new and existing offerings to prospective students. The Program Manager will also assist with implementing continuous improvement strategies to ensure that services are efficient, effective, high quality, and student-centered. The Program Manager will help advance the Center's partnership efforts by representing the Center at community and business events.

Supervision Received: The Program Manager reports to the Executive Director of the Center for Workforce Development.

Duties & Responsibilities:

  • Manage the day-to-day operations of assigned training programs.
  • Ensure compliance with third-party certification bodies' requirements.
  • Interview and recommend Instructors for hire.
  • Serve as the initial point of contact for student inquiries.
  • Serve students in a way that is asset-based and stresses equity for all students.
  • Assess students and recommend them for acceptance to programs.
  • Monitor student attendance and provide referrals to support services as appropriate.
  • Assess student performance in achieving course goals and objectives
  • Collect and analyze data to monitor and evaluate student outcomes
  • Evaluate programs and Instructors.
  • Collaborate with the Center of Workforce Development staff to continually improve programs.
  • Develop and maintain partnerships with employers, Community Based Organizations (CBOs), and the community to inform them of programs and identify services and externship sites that meet students' needs.
  • Work with the career services on student internships.
  • Participate in Open Registration activities.
  • Provide timely and professional responses to telephone, email, and walk-in inquiries from students.
  • Conduct public presentations to businesses and the community at large to inform them of allied Healthcare training programs.
  • Collaborate with the marketing department to develop meaningful marketing material and social media to branding to promote the Center's programs
  • Update marketing materials for flyers and the website.
  • Attend college and community events to promote and recruit students.
  • Attend campus meetings and serves on committees, as required.
  • Maintain an inventory of supplies and order supplies as needed.
  • Conduct walk-throughs of classrooms to ensure they are well-stocked, clean, and safe.
  • Maintain updated course description, course outline, and syllabi as appropriate
  • Keep accurate records following the Roxbury Community College policies.
  • Perform other duties as assigned.

Work Schedule:

Work assigned schedule reliably and punctually.



  • Bachelor's Degree Required.
  • Demonstrated ability to manage programs.
  • Committed to continuous quality improvement
  • Passionate about workforce program areas.
  • Excellent written skills
  • Strong interpersonal and communication skills.
  • Excellent organizational skills.
  • Ability to multitask and manage competing projects
  • Skilled at Microsoft computer applications including Word, Excel, Outlook, and PowerPoint

Preferred Qualifications:

  • Master's Degree Preferred
  • Experience working with students from diverse social, cultural, and economic backgrounds who possess wide ranges of academic abilities and interests.
  • Has three-five years of proven experience in implementing workforce development programs, including grant-funded programs.
  • Experience with data analysis.
  • Prior experience in an urban community college or with diverse populations.
  • Experience with online and hybrid courses.
  • Bilingual (Preference for Spanish, French, Haitian Creole, Cape Verdean-Creole, or Portuguese).

Additional Information:

This is a full-time Non-Unit Professional (NUP) position, with full benefits.

All candidates must have legal authorization to work in the U.S.

Compensation: Salary is commensurate with experience and qualifications.

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation. Including but not limited to:

  • Reasonable Health, Dental and Vision Plans
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
  • 12 paid holidays per year and competitive Sick, Vacation and Personal Time

Application Instructions:

For consideration, please submit a cover letter and resume.

All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.

Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at

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