Front Office Coordinator

Employer
Chatham University
Location
Pennsylvania, United States
Salary
Salary Not Specified
Posted date
Aug 19, 2021

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time


Chatham University

Front Office Coordinator

Chatham University has an immediate opening for a Front Office Coordinator. As a staff member of the Registrar's department, the Front Office Coordinator will serve as the department's initial point of contact person. Primary duties include: answering incoming phone calls and responding to voicemail messages, collaborating and communicating with team members to ensure successful customer service outcomes, handling general email inbox non-routine and routine replies, ordering and inventorying departmental supplies, participating in the work study hiring process, processing front office forms, serving as the transcript coordinator, and other duties as assigned.

This newly created vacant position will add to Chatham's mission "to prepare students to build lives of purpose, value and fulfilling work...by preparing graduates to be informed and engaged citizens in their communities; to recognize and respect diversity of culture, identity, and opinion; and to live sustainably." Building on this mission, Chatham is committed to creating a supportive and inclusive learning, living and working environment for all members of the campus community. Learn more at: www.chatham.edu .

Key Duties and Responsibilities:

  • Responds to incoming inquiries (Zoom, phone calls, voicemail messages, walk-ins, etc.). Resolutions need to occur within a 24-hour period. It is important to avoid the need for constituents to leave multiple messages.
  • Monitors and processes daily requests for transcripts via our online provider's queue (Parchment). Fulfillment processing should not exceed three business days. Ordering information must be recorded in the SIS.
  • Collaborates and corresponds with team members to assure successful customer service outcomes and bridges emerging issues by providing details.


Qualifications:

  • Bachelor's degree with prior experience in a registrar's office or higher education setting preferred.
  • Strong communication and time management skills with the ability to proactively problem solve in a fast-paced environment.
  • Proficiency in Microsoft Office Suite required; experience with Anthology products (CampusVue or CampusNexus) preferred.


Founded in 1869, Chatham University has an enrollment of over 2,200 students across over 60 undergraduate and graduate programs in our areas of excellence: sustainability & health, the arts & sciences and business & communications. Chatham has consistently been named a College of Distinction and a "Best College" by U.S. News & World Report, and--as the alma mater of environmental icon, Rachel Carson (Class of '29)--is perennially ranked as one of the greenest colleges in the United States by Sierra Magazine and the Princeton Review.

Chatham consists of the School of Health Sciences; the Falk School of Sustainability & Environment; the School of Arts, Science and Business; and the School for Continuing & Professional Studies.

Located in Pittsburgh, PA--one of the country's most livable cities and great college towns--Chatham is spread across three distinct locations: the historic arboretum, Shadyside Campus; Chatham Eastside in the fast-growing East End; and Eden Hall Campus, one of the world's most sustainable campuses.

For a complete job description and to apply visit:

www.chatham.edu/careers

Follow the instructions to complete the application process.

To ensure full consideration, please submit a cover letter addressing the qualifications of the position, professional resume, and contact information for three professional references.

Chatham University offers competitive salary, an excellent benefits package, including tuition remission for qualified personnel, and a generous retirement plan.

Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Women, veterans, individuals with disabilities, and members of other underrepresented groups are highly encouraged to apply. Chatham University does not discriminate on the basis of race, color, religion, gender, gender identity, gender expression, sexual orientation, age, or national origin.

Full Job Description

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