Front Office Coordinator
Chatham University has an immediate opening for a Front Office
Coordinator. As a staff member of the Registrar's department, the
Front Office Coordinator will serve as the department's initial
point of contact person. Primary duties include: answering incoming
phone calls and responding to voicemail messages, collaborating and
communicating with team members to ensure successful customer
service outcomes, handling general email inbox non-routine and
routine replies, ordering and inventorying departmental supplies,
participating in the work study hiring process, processing front
office forms, serving as the transcript coordinator, and other
duties as assigned.
This newly created vacant position will add to Chatham's mission
"to prepare students to build lives of purpose, value and
fulfilling work...by preparing graduates to be informed and engaged
citizens in their communities; to recognize and respect diversity
of culture, identity, and opinion; and to live sustainably."
Building on this mission, Chatham is committed to creating a
supportive and inclusive learning, living and working environment
for all members of the campus community. Learn more at: www.chatham.edu
Key Duties and Responsibilities:
- Responds to incoming inquiries (Zoom, phone calls, voicemail
messages, walk-ins, etc.). Resolutions need to occur within a
24-hour period. It is important to avoid the need for constituents
to leave multiple messages.
- Monitors and processes daily requests for transcripts via our
online provider's queue (Parchment). Fulfillment processing should
not exceed three business days. Ordering information must be
recorded in the SIS.
- Collaborates and corresponds with team members to assure
successful customer service outcomes and bridges emerging issues by
- Bachelor's degree with prior experience in a registrar's office
or higher education setting preferred.
- Strong communication and time management skills with the
ability to proactively problem solve in a fast-paced
- Proficiency in Microsoft Office Suite required; experience with
Anthology products (CampusVue or CampusNexus) preferred.
Founded in 1869, Chatham University has an enrollment of over 2,200
students across over 60 undergraduate and graduate programs in our
areas of excellence: sustainability & health, the arts &
sciences and business & communications. Chatham has
consistently been named a College of Distinction and a "Best
College" by U.S. News & World Report,
and--as the alma
mater of environmental icon, Rachel Carson (Class of '29)--is
perennially ranked as one of the greenest colleges in the United
States by Sierra Magazine
and the Princeton
Chatham consists of the School of Health Sciences; the Falk School
of Sustainability & Environment; the School of Arts, Science
and Business; and the School for Continuing & Professional
Located in Pittsburgh, PA--one of the country's most livable cities
and great college towns--Chatham is spread across three distinct
locations: the historic arboretum, Shadyside Campus; Chatham
Eastside in the fast-growing East End; and Eden Hall Campus, one of
the world's most sustainable campuses.
For a complete job description and to apply visit:
Follow the instructions to complete the application
To ensure full consideration, please submit a cover letter
addressing the qualifications of the position, professional resume,
and contact information for three professional references.
Chatham University offers competitive salary, an excellent benefits
package, including tuition remission for qualified personnel, and a
generous retirement plan.
Chatham University is an Equal Opportunity Employer with a
strong commitment to diversity, inclusion, and equity. Women,
veterans, individuals with disabilities, and members of other
underrepresented groups are highly encouraged to apply. Chatham
University does not discriminate on the basis of race, color,
religion, gender, gender identity, gender expression, sexual
orientation, age, or national origin