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Basic Needs Coordinator - CalFresh

San Jose State University
California, United States
Salary Not Specified
Posted date
Aug 18, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Other Student Affairs, Student Activities & Services
Salary Band
Not specified
Employment Type
Full Time
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Job Summary

The Basic Needs Coordinator - CalFresh position coordinates CalFresh application support and assists with other campus basic needs initiatives related to SJSU Cares and Case Management in the department of Student Services. Reporting to the Senior Student Affairs Case Manager, the Basic Needs Coordinator is responsible for promotion, education and delivery of CalFresh (EBT) application assistance to students. Development and assessment of campus CalFresh assistance programs including outreach events and day-to-day assistance. Oversight and collaboration with student interns and student assistants. The incumbent will support several food security program initiatives and facilitate relationships to complete tasks, as well as support for developing and implementing a plan for future related programming. This will require analyzing needs of the students and how best to provide the necessary resources and implementing associated recommendations.

Key Responsibilities

  • Serve as the campus point of contact with California Department of Social Services (CDSS), CA county’s individual Social Services, and Second Harvest of Silicon Valley’s CalFresh Assistance programs, and the CSU Chancellor’s Office Basic Needs initiatives relating to CalFresh
  • Provide application assistance, advising, and follow up to students on the CalFresh application process
  • Coordinate student outreach, drop-in hours, workshops, and individual appointments
  • Support all SJSU Cares events such as CalFresh Application Day and Hunger and Homelessness Awareness Week, including program participation in campus wide events
  • Provide oversight to student interns and student assistants assigned to work within related programs as well as training
  • Develop and execute marketing & outreach plan to educate students, staff and faculty about CalFresh and other SJSU Cares resources, to include collaborating with Spartan Eats, Fresh Approach, César Chávez Community Action Center Garden, Student Wellness Center, Peer Health Educators, Nutritional Science and other campus partners to promote CalFresh awareness with students
  • Maintain SJSU Cares’ CalFresh program manual to include best practices, development, implementation and assessment of program
  • Create and maintain CalFresh educational materials for students and the student applicant tracking system
  • Provides customer service at the front counter
  • Provides direct and indirect contact with students, staff, administrators and faculty advisors for problem resolution related to student need
  • Partake in additional departmental programs such as Rapid Rehousing and Spartan Food Pantry

Knowledge, Skills & Abilities

  • Detail-oriented, and ability to take initiative and complete assigned tasks with little supervision
  • Strong problem solving, organizational and time management skills
  • Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature
  • Ability to compose and appropriately format correspondence and reports
  • Strong written and oral communication skills
  • Excellent customer service skills
  • Ability to initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are presented
  • Ability to create and facilitate educational workshops
  • Ability to analyze and review a wide variety of documents and forms for accuracy and completeness and to process them in a timely and efficient manner

Required Qualifications

  • High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities


A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

  • Associate Degree in social work, business administration, communication, marketing, nutrition, human services, or a related field. Three years of relevant work experience may be substituted for a degree.
  • Two years of work experience in a related professional business office or customer service experience
  • Possession of a valid California Driver's License for the operation of any vehicle or equipment
  • Excellent written and verbal communication skills, as seen on application
  • Experience providing excellent customer service in a high volume, fast paced environment


Classification: Health Education Assistant
Anticipated Hiring Range: $4,566/month - $4,705/month
Salary Range: $3,704/month - $7,147/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: August 18, 2021 through September 7, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: August 18, 2021 (9:00 AM) Pacific Daylight Time
Applications close:

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