Coordinator, Emergency Aid

Requisition ID: req3291

Job Title: Coordinator, Emergency Aid

Department: Student Affairs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation Range: 53,206.00 - 53,206.00

Schedule: Monday - Friday 8 am - 5 pm; occasional nights and weekends and possible late hours (9 am - 6 pm) as required

Job Description:

The College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there's no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset has established Columbus State as a key talent provider in a thriving regional economy and a premier community college that is changing the nation's education and workforce landscapes.
With more than 46,000 students across two campuses, several regional learning centers, and online, Columbus State is the nation's only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. The College is also a proud partner to over 40 high schools in the Central Ohio area to create pathways from high school to college that encourage qualified young people to earn dual credit – high school and college credit – while they are still in high school.

Columbus State employees benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision, and our adjunct faculty enjoy competitive compensation and professional development opportunities. In addition, we are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City
Columbus, Ohio, is also home to The Ohio State University and more than 30 other colleges and universities, as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America's fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That's why Central Ohio residents find living here so fulfilling, both professionally and personally.

POSITION SUMMARY
The Emergency Aid Coordinator develops, implements, and provides operational oversight of the Emergency Aid Programs supporting student financial stability and mobility. The incumbent assists with program, fiscal, and administrative needs. The Coordinator provides support to Student Advocacy and Financial Stability staff, builds and maintains collaborative relationships within the College and with community partners, and monitors and ensures compliance and reporting requirements are met.

ESSENTIAL FUNCTIONS OF THE JOB

Program Coordination
Coordinates the logistics and delivery of the College’s emergency aid programs. Delivers individual and group services, presentations, and other programming in-person and online. Facilitates connections to other college and community support services and establishes follow-up activities. Assists with developing and implementing an effective marketing and media relations program to promote awareness of emergency aid programs and services. Identifies program adaptations and improvements. Convenes and facilitates meetings and engages College and community partners to build connections and referral strategies, and to collaboratively achieve the milestones and goals of the emergency aid program.

Creates program tools, policies, and procedures for use by the College and/or partner agencies. Develops and implements educational opportunities for both students, college employees, and community partners focused on basic need insecurities, financial stability, and economic mobility. Works with the Grants Office, the Foundation, and other entities, to secure and manage additional funding for aid programs.

Engages in projects for student financial stability and economic mobility emergency aid projects. Coordinates the day-to-day activities of program delivery and serves as a point of contact in the CARES Center. Assists in the development of goals and measures for the program and actively monitors and reports on progress. Promotes programs to students, college, and community partners. Maintains regular communication with Columbus State leadership and partner agencies.

Student Success and Community Building
Works to meet the College’s retention, graduation, transfer, and equity goals in alignment with the College’s mission, vision, and strategic plan. Understands the diverse and unique needs of our students and the College’s corresponding desired outcomes. Develops program services to support students’ financial stability and economic mobility, and advance student success and the College overall. Integrates program initiatives and supports throughout the student experience.

Utilizes a holistic, cross-functional, and collaborative approach, and actively develops a working relationship with College and community partners and stakeholders to reduce barriers and positively impact student success. Stays current on basic needs, financial stability, and social services research, practice, and programming as well as trends in technology and service delivery models.

Diversity, Equity and Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Fiscal and Administration
Assists with program budget planning and pursuing program funding opportunities. Tracks and advises leadership of necessary project expenditures and monitors program spending, including adherence to any grant requirements. Conducts assessments of student needs, and collects, evaluates, and reports data on program services. Tracks and utilizes data to make suggestions and to deliver insights into program strategy. Keeps accurate records, completes and maintains required documentation, including contact reports, fund distribution, status reports, and grant-related paperwork and contracts/MOU’s.

Maintains confidentiality of student records, and maintains personnel files, financial data, and other sensitive information. Utilizes student information system and other computer systems/software to access and enter student information, to log documents and other information, to perform data entry, to develop and maintain departmental forms, resources, correspondence, records, statistics, reports and to complete other projects and job functions.

ADDITIONAL DUTIES & RESPONSIBILITIES
Manages multiple assignments of varying complexity and meets tight timelines and deadlines with the ability to adapt to changing needs of the College and business partners. Ensures College name and image is perceived positively by external as well as internal audience/stakeholders. Hours may include working outside of a normal work week schedule as needed to meet workload demands.

CORE COMPETENCIES
Professionalism, Creating an Inclusive Environment, Managing Work, Adaptability, Continuous Improvement, Communication Customer/Student/Employee Focus, Emotional Intelligence Essentials, Collaboration, Cultivating Networks and Building Partnerships, Entrepreneurship, and Organizing and Planning

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: program management principles; basic needs, financial stability (access, literacy, mobility, wellness) and social services issues, theories, practices, tools, technology, and resources; working in a social work and/or higher education environment; College, state, and/or federal laws, statutes, regulations, policies, directives, and/or guidance pertaining to student services and emergency aid; college student development and learning outcome theories; community college needs; student support services, programs, administration, and delivery; providing direct services to diverse populations; customer service and public relations principles; standard office practices and procedures.

Skill in: problem resolution and decision making; coordination and management of program functions; establishing a protocol for resource allocation; prioritizing and completing multiple tasks; teamwork and interpersonal relations; effective communication with a diverse community, inclusive of active listening, verbal, and written communications; customer service and public relations; application of software programs; successful grant writing and fundraising.

Ability to: provide direct service to diverse populations, including individuals in crisis; demonstrate flexibility; be proactive, plan, and evaluate; react calmly and effectively in sensitive situations; exercise sound judgment in appraising difficult situations and making appropriate decisions and recommendations; develop and maintain good working relationships with multiple, diverse partners; develop and maintain effective working relationships with students, College employees, community partners/agencies, business partners, the general public, and other job contacts; speak effectively to large groups; maintain accurate and complete work records; maintain, and confidential and sensitive information.

PHYSICAL REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into a computer. The employee regularly sits for extended periods, and occasionally stands and walks. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. With multiple conference spaces as well as meetings across the campus, the employee regularly walks outside to other buildings.

MINIMUM QUALIFICATIONS
Bachelor’s Degree in Higher Education Administration, College Student Personnel, Social Work, Education, Business Management, or a closely related field; three (3) years of professional experience, including managing relationships with multiple, diverse partners and grant/project ownership. *An appropriate combination of education, training, coursework, and experience may qualify a candidate.

State Motor Vehicle Operator's License or demonstrable ability to gain accessto work site(s).