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Assistant Dean for Undergraduate Academic Services (13056)

American University
District of Columbia, United States
Salary Not Specified
Posted date
Aug 18, 2021

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Position Type
Administrative, Academic Affairs, Academic Administration, Other Academic Affairs, Deans, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs
Employment Type
Full Time
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The Assistant Dean for Undergraduate Academic Services has management responsibility for undergraduate degree programs, including recruitment, retention and enrollment management as well as student services delivery for undergraduate and graduate programs in the School of Communication. This includes managing and ensuring quality of the entire academic advising function, managing the schedule of classes & curriculum, and managing summer course scheduling and budget. The Assistant Dean ensures that the components of the undergraduate academic experience are consistent, complementary, and of high quality and integrates the various elements of the undergraduate academic experience (i.e. curricula, co-curricular programming, career development, and international learning programs).

Essential Functions
  1. Program Management: Manages undergraduate degree programs and provides direction for all activity related to the undergraduate academic experience in the School of Communication. Leads the academic advisors and academic program assistants in identifying necessary curriculum changes to improve student experience and degree progression, works closely with associate deans and faculty to monitor the curriculum, course schedules, and enrollments; surveys students and conducts other assessments of the undergraduate academic experience. In partnership with the faculty, facilitates undergraduate curriculum review/improvement and new program development within SOC and in collaboration with other units on campus. Represents SOC undergraduate programs on relevant working groups at the school and university levels and at university and school events
  2. Student Affairs Leadership: Oversee undergraduate academic advising and related support services. Liaisons with Dean of Students and Office of Campus Life staff as well as career center, merit awards and international programs personnel as well as other academic units and undergraduate admissions to exchange information and generate ideas that will enhance the undergraduate experience and improve service to the student body. Ensures the integrity of undergraduate student records and compliance with policies governing student confidentiality. Provides oversight to prevent gaps in service quality. Facilitates undergraduate student award nominations. Represents SOC at campus-wide events such as Commencements, Preview and Admitted Students Days, Leadership Retreats, Orientations, etc.
  3. Academic Program Support: In conjunction with Academic Program Assistants, Division and Program Directors, Senior Associate Dean and Assistant Dean for Graduate Academic Services, manage course scheduling and entering of data for undergraduate and graduate courses, room reservations and course caps. Develops summer course schedule to ensure adherence to budget. Oversees tracking of student enrollments and logistics for special courses. Facilitates staffing of AU service courses. Prepares reports for curriculum planning. Facilitates course review for undergraduate domestic transfer and study abroad programs. Utilizes data analytics to develop and implement a short-term and long-range planning process for class scheduling. Facilitates SOC involvement in AU Abroad partner programs. Facilitates BA/MA programs in collaboration with the SOC Graduate Office. Reviews requests for alumni audit and non-degree enrollments.

Essential Functions (continued)

4. Academic Review: Recommends students for academic recognition (dean's list, merit award, scholarships, etc.); advises and counsels undergraduate students in academic jeopardy or distress and liaises with faculty, as needed, regarding such cases; makes appropriate referrals to other University student services; serves as liaison with other University departments that support athletes, international students, students of color, students with disabilities, honors students, and other students with special needs or circumstances. Approves undergraduate academic actions including leave of absence, dismissal, withdrawal, degree clearance, and readmission. Consults undergraduate academic advisors on petitions for exceptions to academic regulations. Reviews requests for alumni audit and non-degree enrollments.

5. Special Projects and University Service: Serves as SOC representative on campus-wide undergraduate committees/task forces; assists the Office of the Dean with projects and activities related to undergraduate programs.

6. Supervision: Hires, trains, onboards and manages the Director of Undergraduate Student and Academic Affairs, the two Academic Program Assistants, and Administrative Coordinator. This includes coaching, providing feedback, managing performance and providing opportunities for professional development.

Supervisory Responsibility
  • Supervises the Director of Student and Academic Affairs, the two Academic Program Assistants, and the Administrative Coordinator.

Position Type/Expected Hours of Work
  • Full time
  • Team Leader/Consultant A
  • Exempt
  • This is not a union-eligible position.

Required Education and Experience
  • Bachelor's degree
  • 5-8 years of relevant experience

Preferred Education and Experience
  • Master's degree

Additional Eligibility Qualifications
  • Relevant master's degree with 5-8 years of progressively responsible work in academic affairs (previous experience in the private sector and exposure to different industries strongly desired)
  • Demonstrated experience in supervising a diverse staff and managing for performance and quality in a service-oriented environment, preferred
  • Excellent attention to detail with strong ability to prioritize and multi-task in a dynamic and high pressure environment
  • Demonstrated ability to work as part of a team and develop productive working relationships with multiple constituencies (students, faculty, staff, alumni, parents)
  • Strong familiarity with an academic environment including the organizational and governance structure of major colleges and universities
  • Diversity, Equity, and Inclusion: An ability to welcome, value, and affirm individuals of all identities and experiences, and a commitment to ensure they are understood, appreciated, and fully included in the university community.
  • Discretion, Tact and Diplomacy: Ability to exercise discretion, tact and diplomacy while interacting with students, faculty, university staff, management, and other stakeholders on confidential and/or sensitive matters.
  • Team Leadership: Ability to effectively lead a team of employees which includes planning, coordinating, and monitoring the work of others assigned on a project or program basis, providing technical guidance, coaching and feedback, and building effective work relationships.
  • Standard Office Software: Proven ability to use technology to analyze data, manage projects, and facilitate decision-making using email, word processing, spreadsheet/ data analysis and presentation development software applications such as Microsoft Outlook, Word, Excel, and PowerPoint while preparing briefings, reports, and presentations. Experience with student information systems and databases a plus.

Additional Eligibility Qualifications (continued)
  • Advanced Communication: Ability to express oneself orally and in writing in a clear and concise manner, use language with precision; construct logical arguments; and produce written material appropriate for the audience that is free of spelling and grammatical errors. Ability to engage in active and empathetic listening and communicate with a service-minded and diplomatic orientation.
  • Interpersonal Skills: Ability to relate well to and develop and maintain effective relationships with people from varied backgrounds and situations; demonstrate understanding, concern and empathy for others; effectively relate to people who are displaying hostility or distress; and respond appropriately to the needs and feelings of different people in different situations
  • Hiring offers for this position are contingent on successful completion of a background check.
  • To ensure the health and safety of our community AU requires COVID-19 vaccinations for faculty and staff. Click here to learn more about our health and safety directive.

  • Click here to learn about American University's unique benefit options

Current American University Employees:

If you are a current full-time or part-time staff member at American University, please log intoAsuccessfulU through themyAU portal . Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.

Contact Us:

For more information or assistance with the American University careers site, email .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Nearest Major Market: Washington DC

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