Student Success Specialist
- Employer
- University of North Carolina at Asheville
- Location
- North Carolina, United States
- Salary
- Salary Not specified
- Date posted
- Aug 17, 2021
View more
- Position Type
- Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
- Employment Level
- Administrative
- Employment Type
- Full Time
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The Student Success Specialist provides high-touch support for
continuing and prospective students, faculty, and staff that
centers the student experience (and ensures that they are engaged
in ways that make the students feel as welcome and supported as
possible). This work will be guided along five key
areas: Addressing traditional enrollment and advising
issues: answer common enrollment and advising questions,
including those around academic policies and procedures, helping
students navigate the academic space through the many choices and
decision points, redirecting to other offices when necessary (but
always in ways that contribute to a good student
experience). Strengthening (academic)
belonging: collaborate with others in the Academic Success
Center and partners in Student Affairs, Admissions, Academic
Departments and many others to develop and implement both proactive
and reactive initiatives, programming, outreach, and events that
support specific populations. There will be specific attention paid
to the various identities that students express as important, and
particularly in support of a greater sense of belonging in support
of greater academic success. These identities can include matters
of race, ethnicity, gender, sexuality, nationality, socioeconomic
standing, transfer status, geography, first generation status, and
more. Managing student cases to close the gap
between achievement and potential: work closely with an
assigned caseload of students to provide holistic student support.
This includes but is not limited to: connecting students to campus
and community resources; providing academic and non-academic
support, identifying student's strengths and goals to create a
personal plan of action for the completion of their respective
degree program, and serving as liaison between students, faculty,
and other campus partners. Amplifying use of
data to inform the work: utilize predictive and program
analytics to monitor student progression, identify students in need
and appropriate outreach to those students, and develop
individualized support plans that connect to larger institutional
resources and opportunities. Promoting high
impact practices and high achievement opportunities: help
students connect to opportunities and high impact
practices--research, internship, study abroad, and others--that
better prepare them to have greater success not just while here at
UNCA, but beyond. The Student Success Specialist should
be prepared to work in an office that balances continuous
improvement and creative thinking to offer the best possible
experience and support for students, but also provides a stable set
of protocols that will have been developed with shared governance
and adhere to the overall vision of Academic Affairs, the
University, and the System. This position is
contingent upon grant funding. The position is anticipated
for 2 years in duration, with consideration of possible extension
based on funding.
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