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Learning Technology Support Specialist

Employer
Georgia Southern University
Location
Georgia, United States
Salary
Salary Not specified
Posted date
Aug 16, 2021

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Position Type
Administrative, Business & Administrative Affairs, Human Resources Administration
Employment Level
Administrative
Employment Type
Full Time
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Learning Technology Support Specialist

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associates, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0621100 - Learning Technology Support

Job Summary
Provide tier-2 level support and training for the University's learning and instructional technologies to students, faculty, and staff. Assist faculty and students with using online and educational technology tools and to enhance their teaching and learning experience. As an LTS Specialist, this position must be capable and willing to work both independently and collaboratively with other academic professionals in a high impact and energetic environment.

Responsibilities
  • Perform related duties as assigned to support the mission of the University
  • Willing to learn in a fast-paced environment
  • Stay abreast of current news, system information, problems, changes and updates relevant to the campus community
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Provide tier-2 level support for the campus LMS and integrations
  • Provide tier-2 level support for Google Apps and Microsoft Office Apps
  • Effectively plan, prepare, and present training sessions, workshops, and seminars on a variety of technology topics
  • Assist with design, development and maintenance of customized documentation and training
  • Deliver scheduled and just-in-time training
  • Creates online training modules for faculty, staff and students
  • Responsible for assisting faculty, staff, and students with questions about any supported learning technologies in a professional and courteous manner to the best of his/her ability
  • Maintaining appropriate records, reports, and other information, as required

    Required Qualifications
    Educational Requirements

  • Bachelors degree

    Required Experience
  • One (1) year experience in higher education environment
  • One (1) year experience creating training material and providing formal training sessions
  • Experience using Microsoft Office Suite and Google Applications
  • Demonstrated support experience for Microsoft Office Suite and Google
    Applications

    Preferred Qualifications
    Preferred Experience

  • Experience using Desire2Learn Learning Management System
  • Experience creating online training programs

    Additional Preferred Qualifications
  • Working knowledge of streaming media technologies

    Proposed Salary
    $50,000 - $52,303

    Required Documents to Attach
    Please provide three (3) professional references in the Required Documents to Attach section on your application

    Knowledge, Skills, & Abilities
    ABILITIES

  • Consistently exhibit engaging customer service
  • Navigate web access and e-mail with or without reasonable accommodation
  • Ability to work well in a diverse environment
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
  • Aptitude for learning new technologies and trends
  • Demonstrated ability to work in and promote an environment dedicated to outstanding customer service and teamwork
  • Ability to work in a fast-paced environment
  • Ability to foster a team work environment

    KNOWLEDGE
  • Adhere to University policies and procedures to meet Institutional goals and support the University's mission for student success
  • Basic understanding of PC and MAC hardware, peripherals, software and operating systems

    SKILLS
  • Demonstrate commitment to inclusiveness by working well with diverse populations
  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
  • Excellent verbal and written communication skills
  • Demonstrated organizational and human relation skills
  • Experience using video/web conferencing technologies

    Apply Before Date
    September 10, 2021

    Contact Information
    For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at hrservice@georgiasouthern.edu.

    For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

    Conditions of Employment
  • Georgia Southern University is a Tobacco and Smoke-Free Community
  • Successful completion of background investigation and legal authorization to work in the US prior to employment
  • Must be able to perform duties and responsibilities with or without reasonable accommodation

    Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

    Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

    Equal Employment Opportunity
    Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

    Other Information
  • Must be able to perform duties and responsibilities with or without reasonable accommodation
  • Work generally performed in office environment
  • Work beyond 40-hour workweek into nights and weekends, occasionally
  • Provide after hours on-call support as assigned in a pre-planned schedule
  • Travel required

    Background Check
    Standard and Education

    Other Information
    Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

    To apply, visit: https://careers.hprod.onehcm.usg.edu/psc/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_SCHJOB_FL&Action=U

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