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Operations Specialist

California State University, Monterey Bay
California, United States
Salary Not specified
Posted date
Aug 16, 2021

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Employment Type
Full Time
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Operations Specialist

Classification: Admin Analyst I
Department Name: Otter Student Union
Job Number: FP2021-740
Status: Open Until FilledOpen Until Filled
Priority Screening Date: 09/03/2021
Recruitment Status: Open Until Filled

Position Description:
The University Corporation at Monterey Bay is a non-profit institution that is related and affiliated to the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501©(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees. PROGRAM SUMMARYThe Otter Student Union (OSU) provides facilities, programs, services, activities, and meaningful leadership & employment opportunities that promote campus life. Funding support for OSU operations is generated from student fees. The Otter Student Union (OSU) is a 501©(3) nonprofit corporation and operates as a legally separate entity from California State University, Monterey Bay (CSUMB). Although a legally separate entity, the OSU is a fully integrated part of the CSUMB campus. The Otter Cross-Cultural Center (OC3) is a unit of the OSU. POSITION SUMMARYUnder the general supervision of the Associate Director of the Otter Student Union (OSU) and the overall direction of the OSU Board of Directors, the Operations Specialist will have functional responsibility for the Otter Student Union (Building 552) and Black Box Cabaret (BBC, building 81) including the day-to-day operation (maintenance and custodial), as well as some responsibility for scheduling and event support. The Operations Specialist also assists the Associate Director in tenant relations and coordinates student employee hiring, training, evaluation, and scheduling. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
  1. Coordinates and monitors all aspects of the functional operations and management of the BBC and Otter Student Union, including maintenance and upkeep, customer service, the information desk, game room, inventory, service requests, exhibits and event hosting, improvements and renovations, tenant support, space assignments & allocations, and on-site supervision of events. Recommends policies and procedures to address a wide range of services. Creates and maintains relationships with appropriate individuals and departments on campus, ex: Facilities, University Police, Conference, and Event Services. (50%)
  2. Provides guidance and leadership for operations student assistants. Designs, plans, and coordinates all recruitment, hiring, orientation, training, leadership development, retreats, and evaluation materials for operations student staff. Manages student staff scheduling. (20%)
  3. Responsible for registered and recognized student organization room scheduling process, including event support coordination (ex: room set-ups, transitions, audio/visual equipment, and staffing) for BBC and Otter Student Union. (20%)
  4. Serves as the building manager for the BBC and Otter Student Union, including acting as the emergency and safety coordinator, and ensures compliance with the Injury & Illness Prevention Program (IIPP). (10%)

Other Functions:
  1. Actively participates in department meetings, training programs, collaborations, retreats, and planning sessions.
  2. Attends seminars and conferences to maintain program and professional development.
  3. Promotes and maintains an atmosphere of excellent internal and external customer service.
Performs other job-related duties and special projects as assigned

PHYSICAL WORK ENVIRONMENT: This position requires working on campus with students, staff, and faculty. The health and safety of our students, faculty, and staff remain our highest priority. In the fall, students, faculty, staff, and the community can expect that masks will be encouraged and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance. Additionally, all students, faculty, and staff are encouraged to be vaccinated before coming to campus. CSUMB will communicate more information about vaccination requirements and testing protocols when the details become available. Corporation employees will be required to provide their vaccination status through an online portal. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull moderate to heavy amounts of weight (with assistance); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; to effectively deal with conditions of nature as work requires supporting indoor and outdoor events/spaces.

Knowledge, Skills and Abilities:
Ability to: The incumbent will demonstrate the ability to independently plan, organize and coordinate projects with competing work demands; work quickly and with a high degree of accuracy adopt effective courses of action; ability to carry out a variety of professionally complex assignments without detailed instructions; ability to interpret and evaluate descriptions and explanations of problems, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; ability to anticipate problems and address them proactively; and to develop and maintain accurate budgetary reports.

Minimum Qualifications:
Experience: Possession of this knowledge and ability is typically demonstrated through the equivalent of two years of professional experience in facilities management, custodial, or in a related field; experience should give evidence of competence and indicate the potential for further growth. An associate’s degree in a job-related field may be substituted for one year of professional experience
Education: Equivalent to a high school diploma and professional experience in areas related to facilities management or custodial. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required experience on a year-for-year basis.

Specialized Skills:
Technical skills associated with standard University Union/Student Center operations, governance, and organization. Strong skills related to group facilitation and training, individual and group advising, supervising students, and student leadership development. Experience with 25Live and student organization management software programs and/or ability to quickly understand and learn new software. Experience with custodial work or maintenance work is a plus.

Preferred Qualifications:
Previous facilities management experience. Ability to remain calm under pressure and to multi-task in a fast-paced environment. Excellent written and oral communication skills, presentation and facilitation skills, time management and interpersonal skills; group facilitation and training skills, individual and group advising, and student leadership development skills. Excellent human relations skills; strong conflict resolution skills; and organizational skills with strong attention to detail. Strong personnel, supervision, and budget management skills. Demonstrated knowledge of California State University policies, executive orders, and Title 5. Technical fluency with Microsoft Office Professional Suite, Oracle-PeopleSoft/CSU Common Management System or equivalent baseline system; Internet and intranet browsers, and Google mail and calendaring programs. Highly desirable: Demonstrated understanding of and commitment to CSUMB’s Founding Vision.

Special Conditions of Employment:
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University Corporation employees who apply for the position.
The University Corporation at Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. All employees must be eligible for employment in the U.S. This position is required to maintain confidentiality as outlined in the Department of Education’s Family Educational Rights and Privacy Act (FERPA) and California’s Educational Code Chapter 13 regarding sensitive student issues.
Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.
All employees must be eligible for employment in the U.S.
University Corporation at Monterey Bay positions are “at-will” employment.
The CSU will require faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or have a qualified exemption. This requirement will be effective at the beginning of the Fall 2021 term. The systemwide policy is currently under development. Selected candidates should be prepared to comply with this requirement. Questions can be sent to:

Compensation and Benefits:
The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. The hourly hiring range for this position is $23.00 - $25.00. This is an hourly position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. Benefits include medical, dental, vision, and life insurance, contributory retirement plan, TSA (403b), 13 paid holidays per year, and other benefits. Corporation positions are “at-will” employment.

The University Corporation at Monterey Bay also provides access to affordable campus housing:
Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park and extends through every aspect of your California coastal lifestyle.

How to Apply:
To apply, visit

A completed online application and resume must be received by the University Corporation Human Resources by 5:00 p.m. on the priority screen date listed above to be guaranteed a review. Application submissions received after the application screening date will be reviewed at the discretion of the Corporation.
For assistance or if you require an accommodation, please call (831) 582-3389, or TTD (800) 735 2929. For computer/online access you may visit the Tanimura & Antle Family Memorial Library (map) or our Student Service Center - first floor ( map). For additional campus information visit For information regarding the University Corporation visit
The University Corporation is not a sponsoring agency for any positions.
The Corporation hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at
CSUMB is a smoke and tobacco-free campus.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: The Corporation is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

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