Systems Operations Analyst

Butler University’s Information Technology department is currently seeking a passionate and skilled Systems Operations Analyst who is eager to join a team which values education, collaboration, innovation, and fun. The Analyst will enjoy a unique opportunity to be involved in Butler’s enterprise applications, data, and infrastructure systems at all levels including implementation, daily operations, support, and maintenance.

Primarily, the Analyst will focus on identity management systems, including automated processes which support account provisioning and decommissioning, single sign-on, and ensuring processes are maintained in a healthy, reliable, and efficient manner. The Analyst will also seek to build upon, improve, and create efficiencies in current processes through automation/scripting. The Analyst will also frequently serve as a technical project resource for new enterprise system implementations. In addition, the Analyst will manage software/system components of the enterprise printing environment and will be responsible for some application support and related systems infrastructure support.

In this role, the Analyst will work closely with the IT Operations and Enterprise Architecture teams on implementation projects, maintain vendor relationships, carry out limited end-user training, and remain current on technology/application trends. The Analyst will also work closely with Butler’s faculty and staff as well as partner organizations to translate business needs into workable solutions, while continually evaluating existing systems and implementing changes to improve them.

All interested applicants should be driven, detail-oriented, curious, flexible, collaborative, highly organized, comfortable with change, and team-oriented.

Key accountabilities of the Systems Operations Analyst include:

• Oversee identity management systems and accompanying user account processes/automations
  
  
• Seek opportunities to create efficiencies and/or automations in existing applications or systems
  
  
• Serve as a technical project resource for new enterprise system implementations
  
  
• Manage software/system components of enterprise printing environment including print servers and print accounting systems
  
  

• Select application support/other infrastructure support tasks as assigned
  
  
• Analyze system/business processes to identify inefficiencies and develop strategies for improvement
  
  
• Build and maintain system documentation and support articles for a variety of audiences
  
  
• Provide world-class service and support for university students, faculty, staff, and guests
  
  

Minimum requirements include:

• 3+ years of full time experience in a technical support environment
  
  
• Scripting/automation experience, preferably with Python, PowerShell, and/or Bash
  
  

Preferred requirements include:

• Experience with maintenance of user account provisioning systems
  
  

• Demonstrated experience in seeking/implementing efficiencies/improvements to existing systems
  
  
• Experience with single sign-on implementation/maintenance
  
  
• Experience managing or implementing cloud architecture
  
  
• Network/platform-agnostic network troubleshooting and support experience
  
  
• Bachelor’s degree in Information Technology or a related field
  
  
• Linux/UNIX, Windows Server administration experience
  
  
• Experience in a higher education and/or a large/complex IT organization
  
  

Additionally, qualified candidates should possess the following:

• Excellent verbal and written communication skills; demonstrated organizational skills with exceptional attention to detail; demonstrated teamwork skills
  
  
• Proven customer service and telephone skills; professional appearance and demeanor under pressure
  
  

• Desire to learn and support multiple platforms (Windows, Linux, Apple, etc.)
  
  
• Ability to visualize, articulate, conceptualize and solve problems
  
  
• Experience leading small and mid-sized projects
  
  
• Ability to organize/manage work that is assigned from different sources while balancing shifting priorities
  
  
• Flexibility in a changing environment and self-starter, capable of making independent decisions
  
  

• Character traits including: trustworthy, exhibits bias for action and avoids analysis paralysis, seeks to understand before being understood, client advocate, willing to change and try new things
  
  
• Willingness to work extra hours as needed; some evenings, early mornings and weekends to accommodate maintenance window
  
  

Butler University is committed to enhancing the diversity of the student body and our faculty and staff. It is the policy of the University to provide equal opportunities for employment and advancement for all individuals, regardless of age, gender, race, religion, color, disability, veteran status, sexual orientation, national origin, or any other legally protected category.

Advertised: August 13, 2021
Applications close: November 12, 2021