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DSMT Referral Coordinator

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted date
Aug 12, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Health Services
Employment Type
Full Time
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The Department of Medicine Division of Endocrinology seeks a Referral Coordinator (Sr. Medical Office Coordinator) which is a position funded by the HSCRC’s Baltimore Metropolitan Diabetes Regional Partnership (BMDRP) catalyst grant. This position is responsible for managing complex processes surrounding appointment scheduling for diabetes self-management education and support (DSMES) and medical nutrition therapy (MNT) within the Division of Endocrinology Diabetes and Metabolism. The referral coordinator makes outbound contacts and receives inbound contacts (calls, emails, faxes, etc.) to and from patients and physicians requesting services within Johns Hopkins Medicine. This position will communicate directly with referring providers and the diabetes program manager to ensure diabetes program referral requirements are satisfied and appointments are scheduled accordingly.

Specific Duties & Responsibilities:

  • Manage electronic referral work queues for the diabetes self-management education and support program (DSMES).
  • Oversee DSMES clinician templates; maximize template utilization
  • Collaborates with DSMES team as a leader in process improvement initiatives related to DSMES scheduling and referral processes.
  • Provides training to medical office staff regarding scheduling DSMES visits.
  • Performs outreach to patients referred to the diabetes education program and schedule appointments.
  • Fields questions and provide information regarding the diabetes education program to patients and providers.
  • Prepares DSMES referral orders to be signed by physicians and nurse practitioners.
  • Processes external DSMES/MNT referrals
  • Maintains patient demographic and insurance pre-registration information in Epic.

Minimum Qualifications(Required)

  • High School Diploma/GED.
  • Three (3) years progressively responsible medical office experience.
  • Medical terminology required.
  • Experience in the Johns Hopkins system strongly preferred.

Additional education may be substituted for up to one year of experience, to the extent permitted by the JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

  • Bachelor's Degree.
  • Experience with Epic electronic medical record.
  • Experience with commercial insurance, Medicare, Medicaid Managed care organizations (MCO).

Special Knowledge, Skills & Abilities:

Intermediate computer and proofreading skills required.

  • Requires a working knowledge of department subspecialties, medical and insurance terminology, referral protocols, insurance plans and medical billing.
  • Experience with Epic or other electronic medical record systems strongly preferred.
  • Excellent verbal and written communication.
  • Professional telephone manner.
  • Strong Interviewing and interpersonal skills.
  • Strong prioritization and organizational skills.
  • Demonstrated ability to be flexible to changing priorities.
  • Positive and enthusiastic attitude and ability to effectively work and interact with all levels within the organization.

Classified Title: Sr. Medical Office Coordinator
Working Title: DMST Referral Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Hourly Pay Rate Range:$17.59 - $24.80/hr (commensurate with experience)
Employee group: Full Time
Schedule:M-F; 8:00am-5:00pm
Exempt Status: Non-Exempt
Location:​​​​​​​School of Medicine Campus
Department name: ​​​​​​​SOM DOM Endocrinology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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