Cancer Referral Coordinator

The Oncology Department seeks aCancer Referral Coordinator (Program Coordinator) who, in an administrative capacity, will be responsible for enhancing patient and provider satisfaction, improving access to services, and assuring that patient data is captured and shared among the team members. This individual will serve as an integral member of the multidisciplinary team, working closely with disease group leaders, and a wide-ranging group of specialists and providers. The coordinator will be responsible for coordination of services in the thoracic oncology sub-specialties and will be knowledgeable about the diseases and treatment options. The coordinator will establish rapport with referring physicians and work with these practices to efficiently facilitate consultation and transitions of care.

Specific Duties & Responsibilities:

Coordinator of Care

• Serve as primary contact for referring physicians, JHI, JHUSA to facilitate new patient consultation and transitions of care.
• Screen new patients using clinical criteria; determine appropriate specialist(s) and clinical urgency.
• Schedule new patients with appropriate provider(s) adhering to all established JHM Access standards
• Ensure diagnostic testing is complete. Pend orders as needed.
• Inform patient of needed clinical documentation related to care including imaging and pathology slides. Assist patient in process.
• Advise patient and caregivers on what to expect during initial consultation
• Assist in the development and implementation of decision trees to enhance scheduling processes. Recommend changes as appropriate.
• Serve as clinical triage expert to Call Center agents. Advise agent on proper call disposition as requested.
• Proactively seek to improve or optimize work flow and discuss with supervisor and clinical leadership as appropriate.
• Participate in clinical case conferences to present complex new patients requiring physician triage expertise – assures that clinical information is available for this review

Patient Education

• Provides patient with information including fee estimates, insurance requirements, self-pay arrangements.

Information Management

• Develop referral reports to track referral patterns, volumes, and service delivery.
• Monitors provider capacity/new patient slot availability and works with Program leaders to problem solve and adjust as needed.

Marketing and Referral Services

• Assist in developing a marketing plan for new programs and executing this plan in collaboration with the JHM marketing professionals.
• Develop relationships with Cancer support groups, advocacy groups and private foundations/fundraising organizations. Represent the Johns Hopkins program, when necessary at events and seminars
• Build bridges with referring physician practices to facilitate timely access to JHH services

Minimum Qualifications:

High School Diploma or GED required.Five years of experience or more in direct or non-direct patient care, data analysis and management report preparation. Additional education may substitute for some experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum experience required for the respective job.

Additional Knowledge, Skills, or Abilities:

• Requires knowledge of standard PC word processing, spreadsheet, basic data entry, and graphics applications.
• Requires extensive knowledge of medical terminology, anatomy and physiology.
• Must have interpersonal skills necessary to handle sensitive and confidential situations, do team building, and prioritize competing tasks, and should include such personal characteristics as poise, tact and diplomacy, and the ability to interact with diverse groups of people within the Institution and from outside agencies.
• Excellent oral and written communications skills and presentation skills are required.
• Knowledge about cancer screening, diagnosis and treatment.
• Knowledge of approaches and methods for performance improvement.
• Ability to interpret, analyze and create management reports, including financial, volume, variance, cost accounting, marketing and other data related to tumor type.
• Ability to multitask and build consensus within a complex, diverse organizational structure.
• Requires math and data analysis skills appropriate to understand and perform basic budget and spreadsheet functions.
• Requires an excellent command of English grammar and spelling.

Classified Title:Program Coordinator
Working Title: Cancer Referral Coordinator
Role/Level/Range:ATO 40/E/03/OF
Starting Salary Range:$20.02 - $27.51/hr; Commensurate with experience
Employee Group:Full Time
Schedule:M-F 8am-4pm or 9am-5pm
Exempt Status: Non-Exempt
Location:​​​​​​​Johns Hopkins Bayview
Department Name:​​​​​​​Oncology General Administration
Personnel Area:School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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