Job Summar y :
Support ongoing activities associated
with Business & Finance and Human Resources information systems
to include troubleshooting and resolving issues, implementing
enhancements, and producing general and specialized reports. Work
primarily with Human Resources staff, while providing back up
support to Business & Finance staff, to investigate, explain,
and resolve system related issues, and provide research and
recommendations for special projects within these functional areas.
Ability to work under limited supervision. Requires initiative and
the use of sound independent judgment.
This position reports to the Director of
Finance and Human Resources Information Systems. This position has
no direct supervisory responsibilities but will provide system
related support to functional and campus users of the Business
& Finance and Human Resources information systems.
- Develop and maintain thorough knowledge of the Business &
Finance and Human Resources information systems and functional
- Assist in the development and documentation of technical system
policies, procedures, and standards; provide technical assistance
to office staff and system users; participate as liaison with
software support services and the Office of Information Technology
in the coordination of system issues, modifications, and
- Provide assistance in maintaining, developing, and monitoring
the Business & Finance and Human Resources information systems
internal controls; assist in identifying errors associated with
transaction processing and work with office staff to resolve system
- Provide system related training and support to functional users
of the system; assist in recommending and implementing procedures
to enhance system processes and workflows to help ensure optimal
- Assist in the design, testing, and implementation of various
software systems and tools used throughout Business & Finance
and Human Resources.
- Assist functional users in preparing and executing testing
plans for system updates; coordinate issue resolution.
- Provide assistance to Business & Finance and Human
Resources teams with special projects, audits and reports.
- Serve as first point of contact for system related issues that
arise from user community; primary point of contact for researching
and resolving Tier-1&2 system issues; design and implement
solutions or reports to address/identify system related
- Utilize various report writer and data retrieval tools
supported by the college to extract data from databases; design and
develop general and specialized reports; participate in the
evaluation of new reporting tools.
- Assist in the development, maintenance, and modification of web
pages and other web applications for Business & Finance and
Bachelor ’s degree and a minimum of 2 years related experience or
the equivalent combination of education and experience; strong
organizational, analytical, written, and verbal communication
skills; excellent attention to detail; demonstrated understanding
of relational databases and SQL (structured query language);
ability to collect and analyze data, handle multiple tasks and
process confidential information is required. Previous experience
working with financial and human resources systems is strongly
Most of the work of the incumbent is carried out within a generally
accessible, safe, indoor environment. The incumbent will be
required to operate a personal computer and associated equipment
such as computer printers and other office equipment used in the
day-to-day office operations. The incumbent may be required to
deliver or pickup various correspondences or materials from other
on campus locations and must be able to walk drive or make
alternative transportation arrangements.
Interested applicants must apply online and attach a resume, cover
letter, and list of three professional references. Questions about
online applications should be directed to the Office of Human
Resources at (607) 274-8000 or firstname.lastname@example.org.
Visa sponsorship is not provided for this position.
Ithaca College is committed to building a diverse academic
community and encourages members of underrepresented groups to
apply. Experience that contributes to the diversity of the college