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Student Support Technician

Employer
Johnson County Community College
Location
Kansas, United States
Salary
Salary Not Specified
Posted date
Aug 11, 2021

View more

Position Type
Faculty Positions, Professional Fields, Vocational & Technical Fields, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Auxiliary Services, Student Affairs, Other Student Affairs, Student Activities & Services
Employment Type
Part Time
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Posting Job Title

Student Support Technician

Department

Operations

Position Type

Part-time Temporary

Number of openings

3

Job Summary

The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process.

Required Qualifications

• Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester.
• Strong problem solving/troubleshooting skills
• Familiarity in Microsoft Office software

Preferred Qualifications

• Customer support experience
• Technical writing experience
• Previous experience with a support ticketing system is valuable but not necessary

Required application documents

Resume

Hours per Week

25

Work Hours/Days

Varies depending on department needs

Salary Grade Level

LVL 1

Salary

$11.63 per hour

Location

Overland Park Main Campus

Disclosures

Every employee of the college is expected to treat all members of the college community with dignity and respect demonstrating professional, courteous and respectful behavior and engage in constructive conflict resolution, when needed.

In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email Hr@jccc.edu.

For a summary of all disclosures (Background check, Clery Act, ADA, EOE, etc.) refer to the links on our Career page.

Advertised: 20 Sep 2021 Central Daylight Time
Applications close: 08 Oct 2021 Central Daylight Time

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