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Director of Services and Communications

Employer
Gettysburg College
Location
Pennsylvania, United States
Salary
Salary Commensurate with experience
Posted date
Aug 12, 2021

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Position Type
Administrative, Business & Administrative Affairs, Conference & Special Event Administration
Employment Level
Administrative
Employment Type
Full Time
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Gettysburg College, in historic Gettysburg, Pennsylvania, is seeking a dynamic and innovative individual to serve in the full-time position of Director of Services and Communications, in our Department of Facilities Services. The Director performs a variety of supervisory and administrative duties to support the Facilities Services Department to ensure our operations are providing great service to our customers, through employee development and communication efforts. Additionally, the Director of Services and Communications will oversee the efforts to maintain a robust Conference and Event program and other revenue generating programs. This position reports directly to the Associate Vice President of Facilities Planning and Management.

 

Responsibilities include:

  • Managing the Service Response Operations to insure we are providing proper service and communication to our customers.
  • Providing timely updates of service related issues and customer concerns to management team and key campus positions, as necessary.
  • Responsible for coordinating annual physical inspections of all College owned and leased facilities to ensure the spaces are being well maintained to support our campus community.
  • Supervising the Conference Services Manager and the Transportation and Service Response Departments.
  • Oversight of all Facilities Services, Conference Services, Access control and Transportation services software and management systems.
  • Responsible for all Facilities Services related communications to the campus community and broader. This includes, but not limited to campus notices, updating websites, marketing materials, etc.
  • Evaluating all Facilities Services operations based on the feedback from customers and work order reviews. Will involve meeting with key campus operations to discuss areas of concern and work through ways to make improvements moving forward.
  • Oversight of all revenue operations in the Facilities Services Department, including but not limited to Conference Services, Transportation Services, Laundry services, campus vandalism.
  • Designing and creating employee enrichment activities that will not only assist them in providing great customer service, but a stronger Facilities Services community.
  • Ensuring Facilities Services employees are receiving the necessary safety related training to perform their daily responsibilities. Will also serve as the department’s representative to the campus safety committee and convener of the department safety committee.
  • Providing monthly reports to management regarding daily service backlog, conference and transportation operations
  • Performs other duties as assigned
  • Participates in the Transportation Services on call rotation.

 

A bachelor’s degree is required. Experience in managing service delivery operations, detailed scheduling and logistics is also required. Experience in Conference and Event Management preferred.  Knowledge of building and system operations preferred. Candidates should have knowledge of customer service principles and practices, organizational development and behavior, strategic thinking and planning, and revenue theories and marketing. The following demonstrated abilities are required: to communicate orally and in writing, to develop an organization through strong leadership, to provide leadership to a large group of diverse employees, to monitor budgets and revenues and react appropriately to data collected, to analyze situations and make appropriate recommendations and actions. In keeping with its strategic focus, Gettysburg College is interested in candidates who have demonstrated a commitment to participating in building an inclusive, equitable, and diverse campus community.

 

The Director of Services and Communications is twelve-month, full-time administrative appointment.  Salary is commensurate with experience and is complemented by an excellent benefits package. 

 

 

 

Please visit our website to submit application materials (cover letter, resume and contact information for three professional references) through our on-line system:  https://gettysburg.peopleadmin.com/postings/3863

 

Application materials must be received by Friday, September 3, 2021.

Gettysburg College is committed to creating a more diverse community. As part of that process, the College encourages candidates from historically underrepresented groups to apply.

 

Gettysburg College, an equal opportunity employer, complies with all applicable federal, state, local laws and regulations regarding nondiscrimination. All qualified applicants will receive consideration for employment and admission. The College prohibits discrimination and harassment, and provides equal opportunity without regard to race, ethnicity, color, religion, national origin, disability, veteran status, marital/familial status, possession of a General Education Development Certificate (GED) as compared to a high school diploma, sexual orientation, gender identity, gender expression, sex, age, or genetic information in all aspects of employment, educational programs, activities, and admissions. Pursuant to Title IX of the Education Amendment of 1972, Gettysburg College prohibits discrimination on the basis of sex (i.e., which includes but is not limited to the prohibition of sexual misconduct and relationship violence, including sexual assault and harassment) in all of its educational programs and activities.

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