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Director - Counseling, Health and Wellness

Suffolk University
Massachusetts, United States
Salary Not Specified
Posted date
Aug 10, 2021

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Position Type
Faculty Positions, Education, Counsellor Education, Administrative, Student Affairs, Counseling, Health Services, Other Student Affairs, Executive, Executive Directors
Employment Type
Full Time
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Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together.

Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts.

Please note that Suffolk University conducts background checks as a condition of employment.

We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:
  • Generous paid time-off programs and commitment to work-life balance
  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children
  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account
  • Pre-tax commuter benefit
  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges
  • Discounted home and auto insurance

  • Description

    Suffolk University is thrilled to announce a career opportunity as the Director of the Counseling, Health, and Wellness Office! Join us as we continue to provide students with a holistic approach to care that allows them to focus on succeeding in their academic pursuits.

    Suffolk has engaged the search firm of Spellman and Johnson. If you have interest in being considered please submit your application directly to Spellman and Johnson:

    About Suffolk

    Suffolk University is a private, coeducational, nonsectarian university located in Boston, MA. Founded in 1906, the University enrolls over 7,000 students and offers bachelors, masters, and doctoral degree programs in its Law School, College of Arts & Sciences, and Sawyer Business School. The University has been woven into Boston’s thriving urban landscape, offering a truly immersive environment in which to live, learn, and explore. It is the ideal location for Suffolk to provide students with the keys to successful lives and careers: access, opportunity, and experience.

    Counseling, Health & Wellness (CHW) is a fully integrated center providing counseling services, health services, wellness education, and self-help and other resources. The IACS accredited counseling center provides high quality, direct psychological counseling and crisis intervention services to a very diverse population of undergraduate, graduate, and law school students. The health clinic provides students with a number of healthcare services including physical exams, diagnosis and treatment of acute illnesses, evaluation and treatment of injuries, diagnostic testing and blood work, and vaccines. This integrated approach affords the opportunity for considerable collaboration between counseling, health, and wellness providers in a variety of interdisciplinary programs, and is designed to provide holistic care to Suffolk students. Most recently, the director of CHW has played a critical leadership role in the University’s response and planning related to COVID-19.

    Summary of the Position

    Reporting to the vice president for student affairs and dean of students, the director of counseling, health and wellness provides leadership as well as clinical and managerial expertise to a strong team of college mental health clinicians, medical providers, wellness educators, and administrative staff. Counseling, Health and Wellness offers a broad array of services including scheduled and walk-in medical and mental health visits, telecounseling, urgent care and crisis intervention, peer education, pharmacological consultations and treatment, campus outreach programs, and holistic health education. In addition, a student health insurance program, a partnership with Massachusetts General Hospital and an off-campus psychological and medical referral service, is associated with CHW. The director is an integral member of the student affairs division and works collaboratively with numerous units including the dean of students, residence life and housing, international student services, academic support, diversity services, Title IX, risk management, and university police and security to address coordinated support for student success as well as crisis management. The director is responsible for developing and maintaining an annual operating budget of just over $200,000 and managing a highly skilled and passionate team of 21 professionals, six graduate counseling trainees, and eight graduate/undergraduate student workers.

    Primary Duties/ Responsibilities

    Administrative Management

    • Oversee mental health and medical clinical care, including clinical quality management, doctoral level psychotherapy and psychiatric care, outreach and consultation, professional and peer education programs, risk management, and staff professional development.
    • Implement and monitor compliance with all local, state and federal regulations pertaining to a mental health and healthcare delivery system.
    • Hire, train, supervise, and evaluate clinical and administrative staff assigned to CHW Center.
    • Coordinate the development and preparation of the annual budget and the annual report.
    • Provide leadership in departmental and divisional strategic planning activities, program review activities, assessment and learning outcome activities.
    • Manage CHW external contracts, including the MGH partnership, agreements regarding after-hours phone counseling, Suffolk student health insurance, the Center’s EMR system, online education and prevention modules, and others as clinically and/or administratively appropriate.
    • Identify quality improvement opportunities, service improvements, and emerging trends.
    • Compile statistics and conduct research to evaluate and report program effectiveness.
    • Oversee the maintenance of CHW electronic medical record-keeping system; ensure confidentiality of information and FERPA and HIPAA compliance.
    • Attend and conduct a variety of University and Division of Student Affairs meetings as assigned, including the CARE Meeting, Week-in-Review Meeting, and Incident Command Meeting, as well as participate in campus and community committees.

    Clinical/Administrative Supervision and Training

    • Work collaboratively with the medical consultant to develop and implement a comprehensive program for clinical medical services which addresses medical and administrative supervision of health staff and current standards of practice in medicine.
    • Develop, implement, and evaluate health clinic policies and procedures.
    • Coordinate appropriate malpractice insurance and certifications of staff training/qualifications (e.g. CPR, first aid, AED, blood-borne pathogens).
    • Via supervision of the nurse practitioner/assistant director of medical operations, ensure that all equipment and supplies are available in good working order and calibrated per manufacturer’s guidelines, as well as oversee licensed lab and hazardous waste management.
    • Provide oversight for the quality of psychiatry services and mental health care provided by practitioners at the doctoral, social work, and pre-doctoral levels.
    • Develop, implement, and evaluate counseling services policies and procedures.
    • Via supervision of the Associate Director/APA Training Director, oversee and direct scope of services, staffing and educational quality of APA-approved doctoral health psychology counseling internship program and a counseling practicum program.

    Direct Care and Consultation

    • Provide direct care for students seeking mental health services, including clinical assessment, individual and group counseling, and documentation.
    • Provide emergency on-call support via CHW “Counselor on Call” system and, as needed, in major campus crises.
    • Serve as a resource and consultant to the campus community on issues related to student mental health and clinical health services.

    Prevention, Education and Outreach

    • Coordinate and facilitate prevention and education holistic health programs to the campus community, and coordinate student referral services to on- and off-campus mental health and medical resources.
    • Via supervision of the Assistant Director for Wellness Education, coordinate and facilitate student and family orientation workshops and outreach and training programs for resident assistants, student leaders, faculty, staff, and the general Suffolk community.
    • Coordinate services with Disability Services, Residence Life, and other administrative units to address students’ comprehensive health and wellness needs.

    History of the Position

    In fall 2013 Suffolk University embarked on a new approach to medical and mental health care as its counseling center and walk-in medical clinic merged into one cohesive department utilizing an integrated approach focused on the holistic care of all students. The Counseling, Health & Wellness Center has grown into a highly functioning, well-respected department on campus .

    Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.

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