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Instructional Technologist

Framingham State University
Massachusetts, United States
$50,000.00 - $53,000.00
Posted date
Aug 11, 2021

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Employment Type
Full Time
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Company Description:

Framingham State University is a vibrant comprehensive liberal arts institution located in the MetroWest suburbs of Boston, which integrates an academically challenging liberal arts education with workforce preparation programs. Founded in 1839, FSU enrolls about 4,000 undergraduates and 1,200 graduate and professional students. FSU offers 35 bachelor's degrees with 55 specialized concentrations, 63 minors, and 26 master's degree programs, in a highly personalized teaching environment. Our community takes pride in empowering student success by providing a superior education, leading research and innovation opportunities, and a strong first-year experience.

At FSU, we are deeply committed to inclusive excellence, encouraging a supportive, diverse and collaborative learning environment, and providing culturally relevant education. We are honored that our commitment earned FSU six Higher Education Excellence in Diversity (HEED) Awards from INSIGHT Into Diversity and that we are the only public institution in Massachusetts recognized in 2018, 2019, and 2020. FSU is designated as an emerging Hispanic-Serving Institution by the Hispanic Association of Colleges and Universities and also belongs to the Howard Hughes Medical Institute (HHMI) Inclusive Excellence community, providing national leadership in science education and exploring strategies that will lead to more inclusive science education. We encourage applications from those who share our commitment to promoting a diverse, welcoming, and inclusive community.

Our founding motto, LIVE TO THE TRUTH, was said at the end of each class by beloved first principal, Cyrus Peirce, who sought to discover and teach "truth in theory and principle...truth in spirit and motive...truth in manner and form...truth intellectual and truth moral." Principal Bagnall found this motto "speaks of sincerity of spirit...of intensity of effort, of resolution to succeed, of joy in achievement." LIVE TO THE TRUTH continues to guide our institution in practice and endeavor. If you share in this quest for truth and a commitment to living it fully, make the next chapter of your career the best chapter at Framingham State University.

Learn more about our career opportunities at

Job Description:


The Instructional Technologist provides technical support for Framingham State's portfolio of online services, classroom technology and software applications used for learning and instruction and supported by the University's Information Technology Services (ITS) division. This position plays a key role in designing, implementing, and maintaining technology for faculty teaching methods, academic program goals and objectives, and the desire to continuously enhance inclusive learning at Framingham State. The role requires a blend of technical know-how and interpersonal skills that are essential to working directly with faculty, staff, and students and in collaboration with other members of Information Technology Services.

  • Accountable for ensuring that equal opportunity, affirmative action, and diversity are integrally tied to all actions and decisions in areas of responsibility.]


Designated Student Workers


Director Education Technology and eLearning


  • Performs administrative tasks in support of the day-to-day operations of the Education Technology Office, including (but not limited to) phone, written, virtual, and in-person support, to faculty, staff and students requiring assistance with online services, classroom supported software and eLearning applications, and supports the Marion Scherner Leonhard Lab technology.
  • Provides system administration for the university Learning Management System and associated tools including (but not limited to); managing access privileges, methods of user authentication, application and data integration, and configuration of associated eLearning tools.
  • Performs LMS system maintenance including (but not limited to); course archiving, user account review and other associated tasks on a continual basis in order to ensure optimal performance, reliability, availability, and compliance with third party contractual obligations and applicable requirements for information security.
  • Assists with the design of new or modified education technology solutions and implements configuration changes and/or approved customizations through the University's formal change management process and (where needed) in coordination with third party service providers.
  • Assists faculty in identifying opportunities for using technology in the design of course materials and presentations, and evaluating their use.
  • Works collaboratively with faculty, staff, and students to support learning through the design and use of technology, especially with ITS staff.
  • Provides content, pedagogical, technical and general support of innovative technology solutions in collaboration with others in ITS and the Education Technology Office on an ad-hoc, project by project basis and under the supervision of the department director.
  • Designs, develops and promotes the availability of high-quality workshop materials and other documentation for university-supported applications, and provide ongoing administration for related training platforms. And, participates in faculty and student orientations, and provide one-on-one or classroom training as requested.
  • Designs, develops and integrates digital course materials, multimedia presentations and other interactive technologies in the support of classroom and online instruction in collaboration with others. Ensures that materials are consistent with instructional objectives, accessibility requirements, and integrate seamlessly.
  • Provides timely and accurate updates, documentation and reports to the Director as requested including (but not limited to) the configuration and usage of the University's Learning Management System (LMS) and any other technology used for learning and instruction.
  • Locates, extracts, assembles and transforms data from the LMS and companion systems into actionable knowledge including (but not limited to); detailed reports for analysis, executive level summary reports, data visualizations such as graphs and charts, and dashboard indicators.


All of the work associated with the duties and responsibilities for this position is ordinarily performed at Framingham State's main campus, and may be done periodically from a remote location consistent with the conditional provisions specified within University's Telework Guidelines and in accordance with an approved Telework Agreement.



  • Bachelor's Degree and at least 3 years' experience in the directly comparable position, or any combination of teaching or related undergraduate experience, preferably at a four-year public institution.
  • Experience with educational technologies or other similar applications.
  • Experience delivering instruction to groups & individuals.
  • Excellent computer skills including intermediate to advanced knowledge of Microsoft Office Suite.
  • Ability to learn & teach new software applications.
  • Demonstrated ability to support wide varieties of technologies.
  • Ability to work a flexible work schedule as required.
  • Ability to use data analytic tools.
  • Excellent oral, written and interpersonal communications skills.
  • Ability to communicate effectively with multiple constituencies.
  • Demonstrated the ability to work both independently and in a collaborative team environment.
  • Must have strong problem-solving and troubleshooting skills with the ability to exercise mature judgment; must be well organized, dedicated, accurate, thorough and punctual, with meticulous attention to detail and follow-through and a focus on service.


  • Degree or certification in educational/instructional technology, instructional design, multimedia, information technology or related field.
  • Familiarity with Information Technology Services Management (ITSM) software and generally accepted best practices (e.g. ITIL).
  • Prior higher education teaching experience highly desirable.
  • High-level computer skills and proficiency with a wide range of technology resources and their application to teaching and learning, including, but not limited to, classroom presentation media, courseware authoring systems, Web development tools, streaming audio and video, podcasting, digital graphics and photography, and conferencing applications.
  • Excellent computer skills including knowledge of Adobe Creative Cloud, HTML 5, digital video editing software and other multimedia authoring tools.
  • Familiarity with Canvas, Blackboard Learn, and other LMS Platforms
  • Familiarity with Canvas API, and Data visualization software.

Additional Information:

This is a full-time, exempt, benefits-eligible position in the Association of Professional Administrators (APA) bargaining unit with a title of Staff Assistant. The salary range is $50,000 - $53,000.

Framingham State University conducts criminal history and sexual offender record checks on recommended finalists prior to final employment for all positions.

Framingham State University is an equal opportunity/affirmative action employer.

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Application Instructions:

Candidates must apply online by submitting:

  • Cover Letter,
  • Resume/CV,
  • Equity and Inclusion Statement,
  • Names and contact information for three (3) professional references.

*The Equity and Inclusion Statement is an opportunity for candidates to discuss professional skills, experience and/or willingness to engage in activities that would enhance the university's efforts to promote a diverse, equitable, and inclusive community. Equity and inclusion statements will be considered as part of a transparent and comprehensive review of candidate application materials.

The application deadline for this position has been extended to October 10, 2021.

Framingham State University only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you experience technical issues with the online application process, please submit a helpdesk ticket.

Framingham State University understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office at 508-626-4530 or


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