COVID Intake Processor

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JOB TITLE SUMMARY

Job Title: COVID Intake Processor

FLSA Status: Non-exempt

Compensation: $18.00 per hour

Time Type: Temporary, flexible scheduling with part-time and full-time options

Job Summary

The COVID intake processor is responsible for gathering information and identifying members of the university with potential exposure to COVID-19. This position calls students positive for the virus to determine if additional exposures exist and based on this information initiates isolation or quarantine protocols.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Quickly responds to all submitted tickets and decides proper course of action needed
• Makes calls, sends emails, and asks pertinent questions as required for contact tracing
• Maintains filing systems and utilizes basic word processing, database, and spreadsheet skills
• Handles confidential and non-routine information and explains policies when necessary

Service Excellence

• Coordinates with residential life, food services, and other departments for all quarantine and isolation cases
• Responds to inquiries, questions, and tickets in an timely and efficient manner
• Models, supports and holds others accountable to university values – integrity, dedication, excellence, creativity and teamwork

Communication, Teamwork and Collaboration

• Properly investigates all positive cases and asks questions to help individuals remember and identify anyone they have been in close contact with
• Educates students, parents, and employees on guidelines, processes, and policies related to COVID-19.
• Works independently and within a team on special nonrecurring and ongoing projects

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Prior relevant work experience preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Thorough understanding of CDC guidelines as they related to COVID-19
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Excellent written and verbal communication skills
• Excellent customer service skills
• Highly organized, motivated and able to work on multiple tasks simultaneously
• Strong professional integrity
• Ability to problem solve, use good judgment, think critically, and communicate effectively
• Basic research skills
• Ability to learn and apply institutional policies and procedures

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office conditions
• Flexible virtual work options may be provided

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function
• Ability to work days, nights, and weekends

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.