Under the direction of the Manager, Software Integrations SSSP,
the Applications Product Manager performs a variety of responsible
and complex duties related to the management, operation, and
activities/services of the District’s department to ensure
enterprise applications effectively meet the college’s business
requirements. The primary roles of the Applications Product Manager
• Overall Management of integrated enterprise applications
supporting student equity and success
• Navigate governance/political environment to assure participation
and support of implemented applications
• Ensure scalability and equitable implementation of enterprise
• Create and curate case management practices in the District’s
student case management and early alert system
This position will discover, coordinate, approve and track new
system enhancements, working closely with faculty and instruction
and where they interface and integrate with applications supporting
student equity and success. Establish priorities, workflows, and
responsibility charts, ensuring end-to-end planning of product
enhancements and upgrades.
Additionally, this position provides leadership to foster
innovation in maintaining and enhancing the usability and product
management of the District’s strategic enterprise applications. The
Applications Product Manager participates and makes recommendations
in the department budget, manages projects and work requests, and
serves as a liaison between Enterprise Applications and other areas
of the college.
Sierra College has a strong commitment to the achievement of equity
and inclusion among its faculty, staff and students and values the
rich diverse backgrounds that make up the campus community. The
Applications Product Manager must demonstrate a profound
understanding of and experience with successfully supporting
individuals with varying backgrounds. This includes former foster
youth, first-generation students, persons with disabilities,
undocumented scholars, individuals from historically
underrepresented communities, various gender identities, sexual
orientation, and other groups to ensure the District provides
strategies for success and pro-active, student-centered practices
and policies committed to eliminating equity gaps.
Examples Of Functions and Tasks
1. Primarily responsible for the oversight, permissions and
functional management of software application used by the district,
with a focus on those systems used by students, directly in the
service of students, or by instructors and academic support
2. Utilizes district tools to Initiate and implement processes and
workflows for enhancement requests, issue reporting, issue
resolution and issue tracking, with a particular emphasis on
changes that support student outcomes and the district strategic
goals for equity and success.
3. Proactively seeks ways to assess the efficacy of software
systems to support the equity goals of the district and to solicit
student feedback regarding the usability of systems.
4. Provides leadership in the research, identification and analysis
of new and innovative projects that improve performance,
reliability, and ease of use of enterprise applications to help the
District operate more effectively and efficiently.
5. Obtains and provides specifications for the District’s
enterprise applications and related services including but not
limited to customizations, upgrades, software installation, bug
fixes, application security and high availability, and file
structure. Liaison with ITS operations staff and management as
needed to ensure proper operation optimum service delivery.
6. Participates with other management employees within Information
Technology Services in the development, implementation,
interpretation, application, and update of policies, procedures,
guidelines, and objectives related to the security and reliability
of assigned enterprise applications.
7. Supervises the generation of various reports and data files in
coordination with Institutional Research to provide data driven
information to the state Chancellor’s Office, District end users,
and various external organizations.
8. Provides leadership in advancing enterprise programming and
system enhancement projects of reasonable scope. Creates and
updates project plans including schedules, stakeholders, and
9. Develops and maintains close collaborative working relationships
with departments, committees, and end-users. Serves as liaison
between the Programming staff and users on the development and
execution of programming projects.
10. Develops, implements, and conducts end-user training sessions
on the District’s enterprise applications, and any supported
interfaces or applications used to extract data from the
11. Reviews and analyzes the testing of enterprise applications
and/or programs to ensure completeness of controls, adherence to
standards, security, completion of documentation, quality of output
and efficiency of systems and programs. Engages end users in
developing testing strategies and documentation that ensure maximum
system and related application reliability, with an emphasis on
12. Supervises and provides leadership to the assigned Enterprise
Applications departmental staff including hiring, evaluating,
training, developing work schedules, coordinating duties and
assignments, and providing direction to all assigned
13. Provides assistance to the Manager, Software Applications SSSP
to develop and maintain a Department Program Review that includes
accomplishments and measurable goals as well as staffing and other
resource requirements to improve department efficiency and overall
14. Develops and monitors the budget for assigned programs.
Analyzes and reviews budgetary and financial data. Controls and
authorizes expenditures in accordance with established
15. Requests, negotiates, and reviews contracts and maintenance
agreements with vendors for software, products, and services within
assigned areas of responsibilities. Working with District Contracts
and Risk Management office, ensures contracts and agreements are
consistent with District guidelines.
16. Works with the Manager Software Integrations SSSP and the Chief
Technology Officer to produce other various department specific
plans including the Technology Strategic Plan and reports including
strategic goals, staffing plans, etc. Performs projections and
analysis of long-range data processing service needs.
17. Prepares an annual self-evaluation that includes evaluations of
each assigned full-time staff person, the achievements and goals of
the department, as well as the facility and staffing needs of the
18. Recommends and implements policies and procedures in
conformance with Board Policy and all applicable laws, codes, and
regulations. Recommends revisions as necessary to ensure
19. Participates in local, statewide, and national groups to
develop collaborative relationships related to area of
20. Performs other related duties as assigned.
Education equivalent to a Master’s Degree in Business
Administration, management information systems (MIS), computer
science, information science, or a computer related field from an
Education equivalent to a Bachelor’s Degree (120 semester units) in
Business Administration, management information systems (MIS),
computer science, information science, or a computer related field
from an accredited institution and Three (3) years of experience in
addition to what is required above, working directly on developing
and supporting enterprise applications may be substituted for the
Master’s Degree education requirement.
Four (4) years of full-time equivalent experience in a Management
Information Systems, Enterprise Applications, or Information
Technology department with at least two (2) years in a management,
supervisory, or coordinator capacity. Experience in project
management, programming languages and working in an ERP, student
Case Management and Early Alert system, Customer Relationship
Management (CRM), or other large enterprise application systems
environment is strongly preferred.
Experience working with information processing, including
programming, management of multiple programming development
projects, maintenance of computer systems with emphasis on data
control and multi-user interface.
Experience with virtual server environments, private/public cloud
services environments, software maintenance and support working
directly with technical staff, vendors, and consultants.
Experience with Ellucian’s Banner ERP System.
Experience with EAB/Hobsons Starfish integrated student support
Knowledge of query language, tools, and report writer
Experience with development life cycle for Mobile Applications and
DEMONSTRATED KNOWLEDGE AND ABILITIES:
• Enterprise application system development and maintenance.
• Life cycle process for enterprise application development and
• Formalized systems analysis techniques, structured design
techniques, and information systems implementation modeling.
• Windows and Linux Server Operating System in an enterprise
• Software applicable to a Higher Education environment.
• Project management, project prioritization, and resource
• Methods to successfully support individuals with varying
backgrounds, which includes persons with disabilities, various
gender identities, sexual orientation, individuals from
historically underrepresented communities and other groups.
• Historical and systemic inequities and the effects and trauma on
underrepresented and underserved populations.
• Use leadership and management theories and practices in carrying
out daily responsibilities.
• Engage in management and creative organizational
• Develop the leadership skills of others.
• Lead, implement, and manage change.
• Perform short-and-long-range planning to be successful in
interpersonal relationships and evaluate the effectiveness of
programs, personnel and relationships.
• Supervise, develop, assign, and evaluate staff for efficient
operation of the department.
• Plan, develop, manage, and administer complex departmental
operation budgets and contracts demonstrating knowledge of sound
fiscal management principles and practices.
• Logically and realistically evaluate systems and
• Maintain and report valid and accurate data through programming
and maintenance of enterprise systems.
• Meet deadlines and expedite procedures within area of
• Compile clear, timely, accurate written reports.
• Communicate effectively both orally and in writing with faculty,
staff, and state agencies.
• Establish and maintain effective working relationships with
college faculty, staff, and representatives of local, state, and
• Plan, organize, and manage complex purchase processes, including
negotiations with vendors for hardware and software acquisitions
that maximize the utilization of available resources and enhance
• Communicate with peers, subordinates, supervisors, and students
in an open, honest manner and build trust among all constituencies
in the District.
• Be an effective and motivational member of a team.
• Demonstrate clear evidence of sensitivity to and understanding of
the diverse academic, socioeconomic, cultural, disability and
ethnic backgrounds of community college students, staff and the
• Approach all duties of the position with an equity-minded
perspective that supports and promotes inclusion and diversity
while supporting effective calling in practices;
PHYSICAL DEMANDS AND WORKING ENVIRONMENT - The
conditions herein are representative of those that must be met by
an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a
standard office setting.
Physical: Primary functions require
sufficient physical ability and mobility to work in an office
setting; to stand or sit for prolonged periods of time; to
occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to
lift, carry, push, and/or pull light to moderate amounts of weight;
to operate office equipment requiring repetitive hand movement and
fine coordination including use of a computer keyboard; and to
verbally communicate to exchange information.
Vision: See in the normal visual range with or
without correction; vision sufficient to read computer screens and
printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or
Sierra College is a Community College located near Sacramento,
California where a heavy emphasis is placed on academic excellence
and student success. Since its founding in 1936, Sierra College has
focused on quality instruction and meeting the evolving needs of
the students and communities that it serves. The Sierra Community
College District covers more than 3,200 square miles and serves the
Northern California foothill counties of Placer and Nevada, as well
as parts of El Dorado and Sacramento. We serve over 18,000 students
throughout the region in both on-ground and online courses,
including students at our main Rocklin Campus as well as at three
centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our
District prides itself on academic excellence, having been named an
Aspen Prize for College Excellence eligible institution for 2019.
A Sierra College application,
A resume, and
A cover letter of no more than 4 pages that addresses:
Please describe the transferable experience, knowledge, skills
and abilities you possess to serve in this role.
What culturally-inclusive/equity-minded practices/strategies
would you incorporate into this role?
Please describe your evidence of the responsiveness to and
understanding of the racial, socioeconomic, and cultural diversity
within the community college student population, including students
with different ability statuses (e.g., physical and/or learning),
sexual orientations, gender identity and expressions as these
factors relate to the need for equity-minded practices within the
classroom and in the campus community.
Sierra College has a strong commitment to the achievement of equity
and inclusion among its faculty, staff, and students and values the
rich, diverse backgrounds that make up the campus community. A
strong candidate for this position must demonstrate a profound
understanding of and experience with successfully supporting
individuals with varying backgrounds. This includes persons with
disabilities, various gender identities and sexual orientations, as
well as individuals from historically underrepresented communities
and other groups. Our District is committed to providing strategies
for success and proactive student-centered practices and policies
focused on eliminating equity gaps to ensure the District provides
an inclusive educational and employment environment focused on
strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the
equity gap in all student populations with dynamic,
learner-centered practices and policies that fully engage the
college community. The ideal candidate will share the
College’s commitment to helping its racially and socioeconomically
diverse students succeed in their degree and career objectives.
Currently, Sierra College enrolls 18,300 students per term, where
approximately: 21% of Sierra College’s students are
Latin(o)(a)(x)(e), 3% are African-American, 3% are Filipino, 6% are
Asian-American, 1% are Native American, 1% are Pacific Islander, 7%
are multiracial and 57% are White.
The successful candidate will join a College dedicated to the use
of culturally responsive strategies and methods that meet the
varying needs of our students, faculty, staff, and surrounding
community. Sierra College demonstrates its commitment to equity by
supporting ongoing professional development for students, faculty,
and staff. These opportunities include trainings and workshops on
equity and inclusion, SC4 (Sierra College Community, Creativity,
Culture, and Collaboration Training), active Academic Senate
standing committees concerned with student success and equity, a
Presidential Equity Advisory Committee (PEAC), culturally
responsive student engagement centers, support for our undocumented
and AB540 students, campus-wide equity summits, a robust set of
programs, events, and conferences related to equity-mindedness and
supporting the success of our diverse students.
REQUIRED APPLICATION DOCUMENTS:
Given the current pandemic in our country, interviews will
likely take place virtually via Zoom or a conference call.
TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person
Other terms and conditions of employment are specified in the
applicable collective bargaining agreements on file in the District
Human Resources Department. Position description of record on
file in the Human Resources Department.
*Sierra Community College District currently operates campuses in
Rocklin, Roseville, Truckee and Grass Valley. In its management of
a multi-campus environment, the District reserves right of
assignment including the right to change assignment locations and
shift assignments based on District need. Although this position
may currently reside at the Rocklin campus, the assignment location
may be subject to change as needed. Additionally, the district
reserves the right to cancel, revise or re-announce this position
as well as any and all positions at any time.
Sierra College is an equal employment opportunity employer
committed to nondiscrimination and the achievement of diversity and
equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO
may contact the Director of Diversity, EEO & Title IX (Title IX
Coordinator) at the address below, at (916) 660-7006 or via email
Persons with questions regarding reasonable accommodation of
physical and other disabilities should contact the Sierra College
Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of
California offers a specially-trained Communications Assistant (CA)
that can relay telephone conversations for all of your calls. Dial
711 to reach the California Relay Service (CRS). Dialing 711 is for
everyone, not just those who have difficulty hearing on a standard
phone. If you prefer having your calls immediately answered in your
mode of communication, dial one of the toll-free modality and
language-specific numbers below. The call will be routed to the CRS
TTY/VCO/HCO to Voice
Voice to TTY/VCO/HCO
From or to Speech-to- Speech
English & Spanish 1-800-854-7784