ITS - Support Services Assistant - Extra Help

Governors State University
Illinois, United States
Salary Not Specified
Posted Date
Aug 6, 2021

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Position Type
Faculty Positions, Professional Fields, Library & Information Sciences, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Auxiliary Services, Chief Technology & Information Officers
Employment Type
Full Time

Position Details

Position Information

Position Type Civil Service -Extra Help Classification Title Extra Help - Paraprofessional Position's Functional Title ITS - Support Services Assistant - Extra Help Position Start Date Position End Date (if temporary) Position Summary
The primary focus of the IT-Support Service Assistant is to help with the Information Technology Services ( ITS ) department’s Covid requirements. Duties will include the cleaning of technology, basic Service Desk duties and tasks. Provide ITS management with updates and reports via various technologies.

Essential Responsibilities
80% Cleaning technology in classrooms and labs to comply with Covid requirements.
10% Assisting the Service Desk team with day to day duties and tasks, based on availability.
10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Other Responsibilities
• Demonstrates knowledge and good judgment
• Ability to communicate effectively via email and verbal
• Assists with questions and problems courteously and promptly
• Reporting of status or issues
• Maintain effective working relations with Company personnel
• Ensure GSU’s professional reputation is maintained

Hourly Rate: $12-$18 per hour - based on experience Minimum Qualifications
• Demonstrated work experience in IT-related profession or using/maintaining IT-technology tools to complete tasks.
• College course work in Information Technology (IT), IT Management, or a closely related discipline. Preferred Qualifications
• Experience working in a higher education environment
• Windows 10 certification, or similar training/experience Posting Date 08/18/2021 Closing Date Open Until Filled No Posting Number CS0556P Type of Search External Quicklink for Posting Employee ID Department Special Instructions to Applicants
Please include a list of three professional references with current contact information.
This is a temporary assignment which will end when funding or hours is exhausted. Employees in this position performs a variety of duties as assigned by their supervisor and outlined above. Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is your availability? Are you seeking full-time or part-time employment?

    (Open Ended Question)

  2. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • Doctorate Degree
    • ABD
Required Documents
Required Documents
  1. Resume
  2. List of Three Professional References
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation
  3. Certification/Professional License
  4. Transcripts
  5. Other
  6. Other2
  7. Other3
  8. Other4
  9. Written Response to Interview Question 1

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