Senior Testing Specialist - (PT Benefited)

Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The Test Center at HCC is seeking a part time - benefit eligible Senior Testing Specialist to work on site in Columbia, MD.

This position assists the director and associate director with all aspects of exam administration including placement, academic, and professional certification, in a secure, equitable, accessible, and professional testing environment. Provides optimal and secure testing conditions for all students and clientele, including accommodation for those with special needs, while simultaneously administering national testing programs, including the placement test (ACCUPLACER), College-Level Examination Program (CLEP), Dantes Subject Standardized Test (DSST), Pearson VUE, Castle, and Iso-Quality Testing, and information technology exams through Certiport, departmental and college wide outcomes assessments and future national testing opportunities. Manages front desk operations in the absence of the director and assistant director. Maintains security, confidentiality, and accuracy of exams, records, scoring procedures, and data collection. Serves as a liaison to faculty and staff.

Work Performed

• Assists the director and associate director in implementing and maintaining an effective system for the customized administration, distribution, collection, and delivery of academic examinations
• Handles the initial contact, follow-through, appointment scheduling, processing, and delivery of external exams
• Utilizes computerized technology to track students' and clients' use of the center, and monitor allotted testing time
• Utilizes camera system to ensure academic honesty and test security
• Assists students and faculty in accessing test center services, including the provision of appropriate test accommodations for students with special needs
• Provides intake services and puts students and clients at ease helping reduce test anxiety.
• Administers computerized placement exams and generates, verifies, distributes, and processes placement test reports
• Consults student information data system and College Board data bases to ensure appropriate placement subtest administration
• Administers academic exams to HCC students, and students attending other colleges and universities
• Provides students with appropriate testing instructions in accordance with instructor, institution, or vendor requirements
• Assists with scheduling and administering national standardized exams such as CLEP and DSST exams
• Assists the center's administrators with identifying and resolving various testing issues, such as discrepancies, complaints, and concerns related to Test Center Services, involving students, clients, faculty, and staff
• Provides written accounts of test irregularities or unusual circumstances in an objective manner according to center and college policies for review by the director before submitting.
• Assists with supervising and training part-time hourly staff
• Records and maintains data and produces related reports
• Provides input to the director and associate director regarding publications and web information; assists with writing, including updates or new entries to the center's operating manual and developing web content
• Acquires and maintains up to date knowledge of all college policies and procedures related to testing, such as college academic honesty policies and the Student Code of Conduct
• Acquires all appropriate training and knowledge related to trends and developments relevant to responsibilities
• Attends meetings and serves on committees
• Maintains appropriate professional memberships
• Oversees front desk operations in the absences of the director and associate director
• Refers students to the other Student Services units, division offices, and other college units as appropriate.
• Performs other duties as assigned.

• Bachelor's degree in education, counseling, psychology, or related field required; in certain circumstances consideration will be given to those with significant progress towards a bachelor's degree supplemented by five years of experience in a related field such as testing, customer service, or education.
• Excellent computer skills required, proficiency with Microsoft Office, especially Access and Excel, the Internet and Windows; prior information system experience is a benefit.
• Outstanding organizational skills, including the ability to identify and set priorities, multi-task, manage large volumes of records and files, and meet deadlines.
• Ability to provide excellent customer service is a must.
• Strong written and verbal communication skills mandatory.
• Outstanding interpersonal skills required, including the ability to interact with a diverse range of students, faculty and staff. Experience with students with special needs preferred.
• Ability to work independently, flexibly, and as part of a team.

Other Requirements

• Regular attendance is a requirement of this position.
• Ability to communicate effectively, both in writing and verbally, including public speaking. Ability to maintain strict confidentiality.
• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Additional Information:

Hours Per Week: 25 hours
Work Schedule: Varies; must be able to work at least one evening per week. Occasional Saturday hours.
Compensation: $31,694 yearly ($24.38/hr)
FLSA Status: Non-Exempt
Grade: 11 including tuition reimbursement and paid time off programs
Open Until Filled
Best Consideration:8/27/2021

*Pre-employment criminal background investigation is a condition of employment.

As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

Application Instructions:

This position works onsite in Columbia, MD daily.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to our telework policy, only employees living in states contiguous to Maryland are eligible for telework and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please submit the following:

1. Completed Application (Candidates will be evaluated on completing the college's application in full)
2. Resume
3. Cover Letter

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