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Assistant Director - Ticket Sales and Donor Services

San Jose State University
California, United States
Salary Not Specified
Posted date
Aug 5, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Development & Advancement, Alumni Affairs, Student Affairs, Athletics, Executive, Executive Directors
Employment Type
Full Time
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Job Summary

Reporting to the Assistant Athletics Director, Development, the Assistant Director – Ticket Sales and Donor Services builds meaningful relationships with alumni and friends of San Jose State University to identify, qualify, cultivate, ask, and steward donors/prospects for annual giving and sell season tickets for One Spartan Nation areas at Football and Basketball. Additionally, the Assistant Director is an active collaborator and team member with the outbound ticket sales and donor services team and is responsible for high level coordination with the Assistant AD for Annual Giving regarding One Spartan Nation annual giving campaigns; as well as high level coordination and teamwork with University Advancement and Athletics. A key role of the incumbent is driving season ticket sales, One Spartan Nation annual gift renewals and securing new annual gifts through meaningful relationships with alumni, students, faculty, staff, parents and friends of San Jose State.

This is a position in the CSU - Management Personnel Plan (MPP), and serves at the pleasure of the President. This position will require adherence to University compliance training such as: Conflict of Interest and Ethics, AB 1825 Sexual Harassment Prevention, Information Security, and Injury and Illness Prevention Program. The person hired for this position may be required to complete an outside employment disclosure statement in accordance with Title V of the California Code of Regulations.

Key Responsibilities

  • Execute outbound phone calls, texts, emails, and other effective communication strategies to sell season tickets for San Jose State Football and Basketball.
  • Collaborate with the outbound ticket sales and services team in the Ticket Office regarding season ticket renewals, upgrades of existing season ticket holder seating, new season ticket sales and business/corporate engagement in the ticket sales process.
  • Collaborate with the Assistant Athletics Director for Premium Seating and Development and Assistant Athletics Director for Ticket Operations regarding the sale of suites, club seats and courtside seats for Football and Basketball.
  • Assist the Deputy Director of Athletics Development and the Assistant Athletics Director for Annual Giving to develop strategies to increase membership acquisition and retention for the Athletics annual giving program. Develop strategies to increase membership acquisition and retention for the Athletics annual giving program, and assist with annual giving events/hospitality when necessary.
  • Execute sport-specific annual giving and other fundraising efforts particularly with outbound phone calls, texts, and other effective communication strategies.
  • Execute annual giving strategies for former athletes, alumni and friends in concert with all 22 athletics programs and their head coaches.

Knowledge, Skills & Abilities

  • Ability to build meaningful relationships of trust that lead to philanthropic giving to San José State Athletics
  • Demonstrated strong oral and written communication skills
  • Ability to work as part of a collaborative team
  • Sensitivity and understanding of Title IX issues, and an innate ability to interact with individuals from diverse backgrounds
  • Skillful in networking and opening doors as well as developing donor-centric cultivation and solicitation strategies
  • Ability to navigate the institution/assigned unit and make the appropriate match for donor interests
  • Ability to engage and support volunteer leadership with their efforts in fundraising, consultation, and advocacy
  • Ability to handle sensitive and confidential information with discretion
  • Skillful in successfully managing multiple projects on tight deadlines and under pressure in a dynamic and open environment
  • Knowledge of the dynamics that athletes and coaches must navigate in higher education
  • Knowledge of NCAA Division I (FBS) intercollegiate athletics
  • Knowledge of NCAA and conference guidelines, policies, rules and regulations
  • Proficient in Google docs and ability to learn tech platforms as needed
  • Knowledge of the academic enterprise and the ability to articulate academic values internally and externally

Required Qualifications

  • Bachelor’s Degree
  • Minimum of one year’ athletic administration or coaching
  • Minimum of one-year knowledge and expertise working on the SJSU campus

Preferred Qualifications

  • Bachelor’s Degree
  • Two years in athletics development or revenue generation


Classification: Administrator II
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: August 5, 2021 through August 12, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: August 05, 2021 (9:00 AM) Pacific Daylight Time
Applications close:

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