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Workforce/Operations Specialist

Baltimore City Community College
Maryland, United States
Salary Not Specified
Posted date
Aug 5, 2021

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Position Type
Faculty Positions, Professional Fields, Other Professional Fields, Administrative, Academic Affairs, Academic Administration, Adult & Continuing Education Programs, Business & Administrative Affairs, Other Business & Administrative Affairs, Grants & Contracts
Employment Type
Full Time
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Description/Job Summary
This position assists and supports the Director of Budgets, Contracts and Operational Services. The position will act as a direct liaison concerning the facilities between Preston Street, RPC, and Harbor Campus. Responsibilities/Duties
  • Coordinate with the Director regarding departmental strategies and outcomes.
  • Maintain WDCE furniture and equipment inventory.
  • Serve as a direct liaison between the College and 710 East Lombard Street Landlord.
  • Will be a mobile representative/liaison between the 2 different locations: RPC and Harbor Campus.
  • Coordinate training programs in Workforce to include preparing and setting up classes; enrollments for upcoming classes; and ordering instructional supplies for classes.
  • Prepare mock faculty contracts for processing. Prepare, monitor, and submit faculty payroll.
  • Prepare and monitor client contracts and prepare invoices. Follow-up with clients regarding billing issues.
  • Coordination in submission of grades, requests for certificates of completion and compiling course evaluation summaries. Analyze evaluations and make recommendations concerning future programming.
  • Prepare reports as necessary for clients, grantors and BCCC.
  • Prepare written correspondence and regular reports on revenue, FTE, enrollment and program activity.
  • Printing certificates for Workforce students who completed courses.
  • Develop and maintain relationships with staff from other divisions in support of WDCE and College-wide activities
  • Deliver materials, start classes, finalize classes and attend meetings at off-campus locations as needed
  • Collect class documents and establish/maintain course/student files in accordance with established procedures.
  • Resolve routine and emergency situations that involve staff, students and instructors.
  • Interact with the Registrar and Student Accounting offices to ensure that contract training registrations are accurate and completed in a timely manner.
  • Serve as a front line contact for instructors, students, and clients.
  • Answer multi-line phone, screen and direct inquiries, and provide information to inquiries related to business and continuing education programs.
  • Select and hire faculty from a pre-approved pool of instructors.
  • Set up classrooms for instruction.
  • Schedule classrooms for training located on and off campus.
  • Coordinate the administration of noncredit courses, which includes preparing and entering master schedules and preparing and reviewing materials for FTE reports to the Maryland Higher Education Commission.
  • Coordinate production of duplication of training materials for Contract Training.
  • Schedule classrooms for training located on and off campus
  • Other duties as assigned

Required Qualifications
  • Bachelor’s degree in business administration or education.
  • 3-5 yrs exp in implementing and conducting training programs.
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