The Associate Director of Financial Aid is responsible for managing
the daily operations of the Financial Aid Office. This position
also oversees administration of the federal Direct loan and Pell
Grant programs as well as the administration of PowerFAIDS. The
Associate Director also manages the Administrative Assistant and
Financial Aid Specialist. This position requires a high level of
accuracy, attention to detail, communications skills, and ability
to understand and enforce Federal regulation. This position reports
to the Director of Financial Aid and must have demonstrated ability
to work independently and harmoniously in a team environment.
Attention to complex regulations, financial details, and customer
service skills are required. This position requires a high degree
of independence and efficiency.
- Administer the federal Direct Loan and Pell Grant programs,
including file management with the Department of Education,
origination, and disbursement in coordination with the Finance
- Routinely process data file communication between PowerFAIDS
and CAMS databases to transmit and disburse aid to students'
- Administer PowerFAIDS, including managing data, setting up each
award year, and automating processes.
- Supervise the Financial Aid Specialist and the Administrative
- Oversee update of financial aid web pages and social
- Advise students about financial aid eligibility, application
procedures, indebtedness, and packaging. Serve as a financial aid
advisor in person as well as via email and phone.
- Inform students and parents regarding financial aid programs
and procedures and assist with the Free Application for Federal
Student Aid (FAFSA) application process.
- Participate in professional development opportunities, and
remain current on changes and updates in Federal Title IV financial
- Perform other duties as assigned which support the purpose and
initiatives of the Financial Aid Office and the University
EDUCATION and/or EXPERIENCE:
- Bachelor's degree in a related field required
- Dedication to student service and success
- Demonstrated ability to work well with students, parents,
faculty, and staff
- Willingness and ability to perform occasional evening and
weekend work during peak enrollment periods or as needed based on
volume of student transactions.
- Ability to interact with students and parents calmly and
graciously, often under difficult personal situations with
sensitive financial information, and be capable of explaining
University and Federal policies to students and parents.
- Experience with CAMS student information system, PowerFAIDS
financial aid software, or comparable databases.
- Strong working knowledge of Microsoft Office suite
- Familiarity with universities offering both undergraduate and
graduate level programs
- Experience in financial aid in a college or university
- Familiarity with the role of regulations in delivery of
services and financial support