Guest Relations Professional, Athletics (1% On Call)

Job Summary

The University of Colorado Boulder Athletics Department encourages applications for a Guest Relations Teammate! The guest relations position plays a pivotal part in ensuring that all visitors to Folsom Field and the CU Events Center have an enjoyable game day experience by delivering excellent customer service, knowledge of the facilities and game day protocols.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

As one of 34 U.S. public research institutions belonging to the prestigious Association of American Universities (AAU)—and the only member in the Rocky Mountain region—our goal at CU Boulder is to directly affect Colorado communities through collaborative research, innovation, and entrepreneurship. Our faculty, staff, and students work with the broader community to establish outstanding connections that have lasting outcomes—both across Colorado and around the world.

What Your Key Responsibilities Will Be

• Responsible for enhancing the game day experience of our Buffs Fans.
• Act as a game management liaison.
• Answer fan questions.
• Advise fans on game day protocols and event center policies (e.g. permitted and prohibited items, concession locations, pregame timeline and events).
• Work various positions (e.g. ticket scanning, suite level, ushers).
• Excellent customer service and disposition.

What We Can Offer

• The hourly rate is $15.00.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements
Be authentic. Be excited. Be Boulder.

What We Require

• 1 year customer service experience.

What You Will Need

• Ability to learn about different game day protocols, ticket scanning and venue seating.

What We Would Like You To Have

• Ability to report promptly to all assigned events.
• Ability to work in a team environment.
• Ability to make decisions based on situational circumstances.
• Guest Service/Customer Service Experience.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by September 12, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu