Enrollment Representative-Floater

About Curry College:

Founded in 1879, Curry College is a private, four-year, liberal arts-based institution in Milton Massachusetts. In addition to the main campus classes for adult learners are also offered at our campus at Cordage Park in historic Plymouth. Curry College is accredited by the New England Commission of Higher Education (NECHE). Curry College offers 22 undergraduate majors, over 60 minors and concentrations, as well as five graduate programs.

The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. They are an inclusive community of diverse learners and educators, committed to continuing their legacy of developing effective communicators with reflective and critical thinking skills. They mentor and empower their students, building meaningful relationships that inspire them to achieve their ambitions.

Curry College provides rigorous and relevant academic programs to undergraduate and graduate students, and their rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that they do.

Diversity and a culture of equity and inclusion among students, faculty and staff are crucial to the mission statement of Curry College.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, sex identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law, including Title IX.

Job Description:

Under the supervision of the Director of Operations, the Enrollment Representative - Floater is responsible for wide range of customer service and administrative support tasks in the Admission department.  Primary focus is one of four categories (Reception area, Inquiries, Credentials, and Applications) and is cross-trained to back up all responsibilities.  Also assists with special events and projects.

This is a part-time, 10 month position. 

Essential Functions:

1. Assist with Front Desk and Telephone Coverage as follows:

• Assist with answering all incoming telephone calls to the office, answering questions and responding to concerns received from Curry Community, prospective students, parents, or school counselors, and directing calls to appropriate staff members.  Forward appropriate telephone calls to Admission Staff and Counselors or other members of the Community as needed;
• Assist with responding to any information requests received via the Admission Voice Mail and Email Account;
• Assist with managing appointments for prospective students and their families using an automated Salesforce CRM system as well as coordinating this schedule with personal interviews, tours and the office travel schedule that is made available.  Accommodate all visitors who arrive to the Admission Office without a scheduled appointment;
• Assist with manual and electronic entry of new inquiries resulting from electronic uploads, telephone calls and/or emails generated from main Admission accounts;
• Check status of applications and communicates status to prospective students and parents;
• Provide high-quality customer service and serve as Admission Office host to all prospective and current students, Alumni, parents, faculty, college staff, and others at the main reception desk and on the telephone in the Admission Office.  Includes serving as primary greeter to all visitors to the Admission Office and ability to respond to questions or issues knowledgeably and in a supportive and timely manner;
• Assist all Enrollment Representatives with answering telephone inquiries regarding status checks.

2. Assist with processing of credentials received by mail or electronically:

• Assist with matching credentials to the correct application or inquiry record in Salesforce CRM including scanning, electronic upload and/or data entry of credentials (high school and college transcripts, SAT or ACT test scores, recommendations, application fee and fee waivers, and resumes) as well as those received either by mail, email, fax or other electronic services;
• Assist with Daily electronic upload via the Common Application and verifying and updating data to Salesforce CRM inquiry or applicant record;
• Open, date stamp and process items received via the USPS - scan and update electronic record;
• Assist with associating and processing emails for credentials received via @admm mailbox, Admission and school counselors;
• Associate and process faxes related to credentials;
• Communicate with High School Guidance Offices for clarification of documents when needed;
• Assist in data management to maintain accuracy and updates (addresses, school information, etc.) associate with Salesforce CRM;
• Assist with processing and entering data received via Personal Interviews & Information Sessions;
• Assist with preparation and printing of letters, envelopes and labels for designated mailings to students regarding the application and enrollment process, upcoming events, and follow-up letters for missing information;

3. Assist with processing and entering data in Salesforce CRM for prospective students as follows:

• Assist with manual and automated data entry of 20,000+ inquiries received via recruitment efforts including college fairs, high school visits, electronic load processes;
• Assists with computer system upgrades on automated systems;
• Assist with generating letters/labels via Salesforce CRM system in response to ongoing projects and as assigned by Supervisor;
• Assist with maintaining returned mail including updating addresses and resending appropriate materials;
• Process "Cancel" requests to cancel an applicant's file in Salesforce CRM and Banner SIS; make recommendations and work with the Director of Operations and the Tech Center on new tracking codes when appropriate;
• Assist with removal of duplicate records in Salesforce CRM and using Demand Tools software;
• Assist with preparation and printing of letters, envelopes and labels for designated mailings to students regarding the application and enrollment process, upcoming events, and follow-up letters for missing information;
• Assist with mailings to high schools, school counselors or designated groups in response to requests for Admission materials.

4. Assist with processing of Applications for prospective students as follows:

• Assist with processing 8,000+ online applications including downloading, updating Salesforce CRM, and verifying information.  Generates reports to monitor and assist process;
• Assist with generating and mailing of "Checklist Letters" that go out to all applicants to inform them of missing items needed for application review;
• Assist with verifying and/or entry of data received from Flywire eStore.

Additional Functions:

• Mandatory participation in the preparation for and actual work performed at Admission Office and College-wide events including but not limited to Open House programs, Accepted Student Day, Orientation, Commencement and Athletic events organized by the Admission Office and other College departments including weekend events;
• Perform other duties as requested or directed including administrative tasks such as filing, photocopying, and monitoring of office supplies;
• Respect and maintain confidentiality, parameters of operation, professional protocols, and individual privacy;
• Perform other duties as assigned by supervisor of his/her designee. 

Requirements:

Minimum Qualifications:

• High School Diploma required. At least two years of office administrative experience.
• Intermediate word processing, database management and spreadsheet experience. (MS Office required, Salesforce CRM, Banner a plus).
• Strong interpersonal communication and ability to work with individuals from a variety of backgrounds.
• Occasional overtime is required to complete job assignments and meet deadlines during peak season.
• Excellent customer service skills. Ability to use multi-line phone.
• Perform data entry with excellent accuracy and speed.
• Ability to multi-task in a high-volume, fast-paced environment.
• Solid organization skills and attention to detail. Ability to problem solve and prioritize tasks in a fast-paced environment. Flexibility a must.
• Ability to handle confidential information.
• Proven success in team efforts.

Preferred Qualifications:

• Associates Degree preferred.
• Banner experience a plus.
• Previous employment in an Educational institution.
• Previous experience with student workers.

Additional Information:

Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Employment in this position is contingent upon the successful completion of all required pre-employment background checks.

Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Rachel King at Rachel.king@curry.edu, (617) 979-3516, or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA 02109-3921, (617) 289-0111.

Application Instructions:

Please apply online at https://www.curry.edu/about-us/community-resources/employment/job-opportunities for consideration. Interested applicants must submit the following:

• a cover letter
• a resume; and
• a list of three professional references, one of which must be a former or current supervisor, including complete contact information and professional titles.