A successful candidate will play an active role in FMU's existing
academic and operational success. The International
Student Advisor (ISAA)
shall have primary responsibility
for supporting the international students from the point of
onboarding (orientation) through graduation. This customer-centric
role will ensure that international students receive the individual
attention they need to succeed before entering a program. Serves as
project lead in special projects related to scholarships,
internships, tutoring, and student-departmental initiatives.
This role will develop and lead the development and monitoring of
academic plans to assist international students with timely
graduation and supports the University's retention and graduation
Required Knowledge, Skills, and Abilities
- Serves as an Advisor-Advocate for all incoming international
students, advising students on first-year course requirements and
assisting students in declaring majors within their freshman
- Collaborates with the New Student Orientation team and CARS to
create learning-centered programming necessary for international
student retention and success.
- Monitors and counsels at-risk students; develops appropriate
academic intervention strategies.
- Partners with faculty advisors in student development and
problem-solving, as well as the transition from first-year(s) to
- Serves as a Designated School Official processing
immigration-related benefit applications including CPT, OPT,
extensions of stay, program changes, transfers in and transfers
out, dependent requests, and travel signatures. Remain up-to-date
on any changes in laws, rules, regulations, and administrative
procedures regarding international students studying in the
- Oversee all facets of SEVIS transfers, administer all aspects
of SEVIS reporting requirements, and oversee quarterly batch
registration processing of SEVIS F-1 files to the Department of
- Conducts informational seminars on such topics as CPT, OPT, and
others as necessary
- Develops International Peer Advisors program to support student
onboarding and persistence.
- May teach FMU 101 – University 101 – as assigned by the
- Contributes to committee and CARS teamwork for the good of the
- Maintains regular office hours per an approved schedule.
Performs other duties as assigned by the Associate Provost for
Academic Affairs. The omission of specific duties does not preclude
the supervisor from assigning duties that logically relate to the
- Demonstrated knowledge of federal immigration regulations for F
and J non-immigrant students; other immigration knowledge
- Demonstrated analytical and decision-making skills to interpret
regulations and apply them to student situations.
- Strong organizational skills to coordinate holistic student
service, and offer stakeholders multiple options addressing complex
- Demonstrated cross-cultural competency for diverse and
- Student-centered and emotionally intelligent interpersonal
skills, with the ability to calmly and clearly communicate
requirements, options, and policy to both students and
- Understands open-ended questioning, non-verbal communication,
and active listening.
- Excellent English communication (written and verbal) skills,
including presentations to large and small groups of students,
faculty, and/or staff.
- Ability to create inclusive and collaborative partnerships
across the campus, with faculty, staff, and students.
- Familiarity and ease using Microsoft Office products (including
- Understands how to read and interpret reports and data.
- Attention to detail and adaptability to a changing environment
is extremely important as well as dependability.
- Flexibility to work outside of normal business hours.
- Moderate physical activity. Requires handling of average-weight
objects up to fifty (50) pounds or standing and/or walking for more
than four (4) hours per day.
- Note: In compliance with the American Disabilities Act (ADA),
those functions of the job which are identified as essential are
required to be performed with or without reasonable accommodations.
Requests to facilitate the performance of essential functions will
be given careful consideration.
- Position requires proof of U.S. citizenship/legal permanent
residence to serve as a Designated School Official (DSO) and
Alternate Responsible Officer (ARO), per Department of Homeland
- Bachelor's degree in higher education, counseling,
international relations, law, humanities, social work, or related
field. Master’s preferred.
- Minimum one year of experience as a Designated School Official
(DSO) or comparable international education knowledge, including
F-1 student visa regulations.
- Cross-Cultural educational background including second language
fluency (in addition to English) and/or experience living, working,
or studying abroad.
- Previous Designated School Official (DSO) and/or Alternate
Responsible Officer (ARO) experience
- Preferably three or more years of experience working in an
advisor/advocate role with international students, preferably in a
postsecondary institution leading to an understanding of current
trends in international student retention, advising, and higher
- Extensive hours and weekends will be required at times.
- Proficiency in MS Office Suite, Slate, SEVIS LinkedIn Learning,
as well as knowledge and understanding of the organizational
structure, workflow, and operating procedures. Familiar with
Jenzabar technology suite for higher education.
- Pre-Employment screening is required: criminal background check
and drug testing.
Qualified applicants are asked to upload a cover letter of
interest, resume/curriculum vitae, and/or certifications, if
We offer a competitive salary commensurate to experience. In
addition to the completed application, candidates must submit a
list of three professional references (at least one from a previous
employer) that includes names and contact information. Review of
application materials will begin ASAP and will continue until the
position is filled. No phone calls, please.
Florida Memorial University is an Equal Employment Opportunity