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General Manager, Portfolio Cafe and Jolly Roger

Employer
Rhode Island School of Design
Location
Rhode Island, United States
Salary
Salary Not Specified
Date posted
Aug 5, 2021

Job Details



Job Summary

RISD Dining is actively seeking a General Manager for Portfolio Cafe and Jolly Roger to join its in-house dining and catering program. Be a part of the group that delivers exceptional hospitality by supporting local farms through seasonally-inspired menus, and utilizing the strengths of its staff to provide the absolute best in culinary artistry to the greater community.

The General Manager for Portfolio Cafe and Jolly Roger is responsible for creating an exceptional dining experience. This position directs all relevant phases of the Portfolio Cafe and Jolly Roger and provide oversight for all aspects of day-to-day operations. Identifies, recommends, implements, and ensures that policies and procedures associated with operations and staff management are used consistently within the overall department. Actively participates in visionary and strategic planning to assure that unit represents emerging trends and that the Portfolio and Jolly Roger are competitive in every aspect of the operation. Regularly seeks customer feedback to gauge success and challenges.

Essential Functions

  • Ensure that the Portfolio and Jolly Roger abide by best practices in all aspects of operations, including food preparation and quality assurance; purchasing procedures; safety and sanitation procedures; waste management, composting and recycling; facilities and equipment planning and maintenance; and compliance with health department regulations. Address any issues presented on Quality Assurance audits.

  • Act as a participatory member of the supervisory staff - mentoring enlightened hospitality through example; serving customers in a timely and courteously way; and representing RISD in a professional and knowledgeable manner to a diverse clientele. Works collaboratively with the Executive Chef to ensure the best menus, product and services are being produced.

  • Hire, train, develop, and evaluate the front-of-the-house operations team of the Portfolio and Jolly Roger. Develop training methods and to continually improve and refine operational procedures and communication methods. Identify inefficiencies and work with all labor sources to remedy using various tools and techniques including meetings, checklists, performance audits and goal setting. Set and align expectations and goals with those of the college and motivate the team to achieve the same. Complete performance evaluations and follow up on plans as needed. Responsible for identifying and implementing professional development for staff. Communicate evolving departmental objectives. Create a positive working atmosphere that fosters communication and inclusivity. Ensure consistency and accuracy of records and documentation. Ensure that all dining staff participate in orientation programs for the college and have required certification. Ensure that routine in-service sessions are planned and executed with hourly staff. Revise and review employee training manual as needed. Ensures that schedules represent the proper amount of coverage and are posted in a timely manner. Processes timecards in an efficient and accurate manner.

  • Create and implement customer service goals and standards. Oversee customer service-related feedback programs for example: secret shopper, text & tell, surveys, and customer focus groups. Maintain excellent public relations with students, staff, administrators, faculty, and external constituents by being accessible and customer service oriented. Communicate and coordinate effectively with other campus departments to provide comprehensive services to clients. Work to Interact with staff and students to cultivate shared ideas. Introduce and develop new initiatives which are responsive to student and institutional needs, ensuring that the overall Portfolio and Jolly Roger offerings are competitive within industry.

  • Responsible for effectively merchandising and promoting The Portfolio and Jolly Roger offerings to appropriate audiences. Develop marketing and merchandising standards to ensure that offerings are displayed in an attractive and appetizing manner. Ensure accurate information is distributed regarding the Portfolio (Grubhub) offerings; coordinate Point of Sale information, advertising displays, promotional displays, and menus site. Update social media sites on a consistent basis with new information and or promotions. Coordinate vendor support and events in alignment with established procedure. Oversee and implement special events and seasonal promotions. Regularly submit to NACUFS and other industry publications highlighting innovation. Ensure that all website information associated with Portfolio and Jolly Roger is accurate, easy to use, and reflect a highly discerning visual community

  • Ensure that site revenues and expenditures are carefully monitored and consistent with departmental budget targets. Continually review staffing matrix to ensure that target labor hours are met. Ensure that monthly inventory is taken and that the Portfolio and Jolly Roger are adhering to all purchasing/receiving/ inventory management policies and procedures. Ensures that convenience products and pricing are regularly evaluated. Oversee cash handling to assure that proper training happens and procedures are being followed. Randomly audits cashiers. Monitor and analyze data associated with the Portfolio and Jolly Roger’s variable costs to assure financial goals are being achieved. Present recommendations for changes or modifications to program.



Required Knowledge/Skills/Experience

  • Associates degree in Culinary Arts or Business or equivalent combination of education and experience.

  • Five years dining management and kitchen experience in a fast-paced, high-volume environment with rigorous quality standards, with at a minimum of two years supervising staff.

  • Exposure to culinary trends and menu development.

  • Rhode Island Sanitation/ServSafe certification & Barcode Certified for responsible Alcohol Service is required or must be attained within the orientation and review period.

  • Knowledge and compliance of safety and HAACP standards.

  • Strong attention to detail and ability to work effectively in a fast-paced environment with rapidly changing priorities.

  • Strong oral and written communication skills required, including the ability to effectively communicate effectively with diverse and multi-lingual populations.

  • Strong ability to work independently and as a member of a team.

  • Ability to continue job related training and professional development.

  • Ability to read, write and follow written procedures.

  • Proficiency in Microsoft Office software and other computer-based systems.



Valued but not required skills and experience:

Valid driver’s license preferred.

Union

No

Work Schedule

Full-time, 35 hours per week. orking hours regularly include evenings and weekends.

All dining and catering staff is considered essential personnel to the school and are therefore required to attend work even when the school is closed.

Employment Status (Temp, Term, On-call, etc)

Regular, Full-Time

Grade

11/AD

Documents Needed to Apply

Resume

Cover Letter

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

For certain positions, RISD is currently supporting remote work arrangements due to the pandemic. When work resumes in person, employees are expected to perform work on campus.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

For internal use only - Job Family:

Dining - Operations

Company

RISD

RISD is a college and museum founded in 1877 in Providence, RI. Today 2,620 students engage in 44 full-time bachelor’s and master’s degree programs, supported by a committed faculty and worldwide network of more than 31,000 alumni.

By cultivating expansive and elastic thinking, RISD equips artists, designers and scholars to generate and challenge the ideas that shape our world.

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