Assistant Director, Relationship Management
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Aug 3, 2021
View more
Sr. Relationship Management Analyst
The Development and Alumni Relations Team (DAR) is responsible for raising philanthropic resources and building connections with alumni and unaffiliated individuals, foundations, and corporations to support Johns Hopkins University and Medicine’s mission. The Office of Relationship Management and Prospect Analytics (ORMPA), supports fundraiser performance through the data management, strategic insights, and data-centric approaches to moves management.
Position Summary
Reporting to the Director of the ORMPA, the Sr. Relationship Management Analyst is a key member of the team, tasked with leading data management, conceptualizing and executing training, and serving as a main point of contact for DAR colleagues. Through these activities, the Sr. Relationship Management Analyst will help ORMPA prepare for our upcoming database conversion. The person in this role will be an integral partner in building out new workflows and processes to support scalable solutions in our new customer relationship management (CRM) database.
Primary Duties and Responsibilities
- Relationship Management Database
Management
- Create, maintain, monitor, and audit complex database records related to relationship management. This requires accurately and efficiently entering and retrieving data from the CRM database using queries, reports, and bulk uploads.
- Diagnose data integrity and quality control issues, recommend solutions, and delegate and supervise administrative staff as necessary to resolve issues. A key component will include the support of recurring portfolio maintenance activities such as portfolio reviews and annual goal setting.
Minimum Qualifications:
Bachelor's degree.
One year related experience supporting business operations and frontline staff required. Additional professional experience strongly preferred. Experience in prospect development or in a higher education advancement setting is preferred.
Additional graduate level education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Ability to effectively communicate, verbally and in writing, and to formulate productive partnerships with individuals and groups of all levels of University staff, particularly development officers, faculty, and administration.
Self-starter with a proven ability to proactively set priorities, manage detailed multiple projects simultaneously, learn and execute new areas quickly, take ownership of major areas of responsibility, work well under pressure, meet deadlines and function in a team environment.
Outstanding organization, planning and analytical skills. High degree of accuracy and attention to detail.
Capable of appropriately handling confidential and proprietary information and using sound judgment in working with sensitive material.
APRA Ethics
Experience with direct oversight of functions related to data administration, data integrity, and records management preferred.
Exceptional computer skills that include Microsoft Office Suite and relational databases. Proficiency with Excel required; Salesforce CRM and Tableau preferred.
Classified Title:Prospect Management
Analyst
Working Title: Assistant
Director, Relationship Management
Role/Level/Range: ATP/04/PB
Starting Salary Range:Commensurate with
experience
Employee group: Full Time
Schedule: M-F, 8:30am-5:00pm
Exempt Status: Exempt
Location: 01-MD:Homewood Campus
Department name: 60001130-Relationship Mgmt & Prospect
Analytics
Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, please visit:https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
filled.
EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.
EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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