Systems Engineer I

Job Summary

The Systems Engineer I installs new software and completes infrastructure upgrades, evaluates and installs patches, monitors system performance and resolves related problems. Performs system backups and recovery. Maintains data storage and monitors system configuration to ensure data integrity.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Designs, develops, supports and maintains systems infrastructure.

Installs new software and infrastructure upgrades, evaluates and installs patches, monitors system performance, and resolves escalated problems.

Performs data backups and recoveries.

Monitors and maintains continuity with system licensing and maintenance agreements.

Serves as an escalation point for IT User Support Specialist.

Tracks problems in the work order system.

Maintains records, forms, and system related installation documentation.

Develops new techniques and procedures to enhance university systems infrastructure.

Reviews progress, evaluates results, recommends new processes, and promotes best practices.

Administers and manages security within various enterprise applications.

Other Duties:

​ Other job-related duties as assigned. ​

Additional Job Description

Minimum Qualifications:

Bachelor’s degree from an accredited institution in Computer Science or related field.

One year of professional full-time related experience.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services.

Preferred Qualifications:

Experience with Banner, Workday or other Enterprise Resource Planning systems.

Knowledge, Skills, and Abilities:

Knowledge of basic networking concepts (e.g. Systems, Protocols, Directory Services).

Knowledge and proficiency with relevant business systems, operating systems, and servers.

Knowledge of and ability to administer cloud based applications (Saas).

Skill in light programming, project management of small initiatives, and troubleshooting.

Skill in managing servers and storage hardware.

Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Excellent interpersonal, verbal and written communication skills.

Advanced verbal and written communication skills and the ability to present effectively to small and large groups.

Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.

Ability to collaborate and work effectively within a diverse community and willing to contribute to a team effort.

Ability to work independently and follow through on assignments.

Ability to provide professional customer service.

Required:

Cover Letter

Resume

Salary Range:

$65,000 - $67,776 annually

FGCU is an EOE AA /F/Vet/Disability Employer.