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Temp COVID Testing and Vaccine Customer Service Representative

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Aug 3, 2021

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Position Type
Faculty Positions, Health & Medicine, Other Health & Medicine
Employment Level
Employment Type
Full Time
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Temp COVID Testing and Vaccine Customer Service Representative

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The COVID Testing and Vaccine Customer Service Representative will assist with student compliance for the University's on-campus COVID-19 testing by contacting students who are overdue for a test by phone and/or email. Additionally, COVID Testing and Vaccine Customer Service Representatives monitor and staff dedicated phone and email lines for general questions about COVID testing, protocols and vaccinations. The University administers tests to approximately 2,500-5,000 students, faculty, and staff on a daily basis in order to promote rigorous health and safety guidelines across campus and is also vaccinating students, faculty, and staff.

Successful candidates must be customer-service focused and be comfortable working in a healthcare setting. The COVID Testing and Vaccine Customer Service Representative will be expected to demonstrate problem-solving skills in making sound independent professional judgment to facilitate services for students, faculty, and staff.

This position will require excellent interpersonal and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever changing environment, and a self-starter attitude.

This is a temporary position and is fully remote. 5 days per week, 8:30am - 4:30pm with an hour break, 35 hours per week. Preference for candidates who can provide some weekend availability.

Minimum of Associate's Degree or equivalent experience, Bachelor's Degree preferred. 2 years prior experience in assisting students in an educational environment or relevant transferable experience required. Strong interpersonal, phone, and communication skills required. Customer service experience is essential. Excellent organizational communication skills are required. Experience using the Microsoft Office suite, including Word, Excel, Teams strongly preferred. Strong administrative skillset and attention to detail are required. A demonstrated sensitivity to the understanding of the needs and concerns of a diverse population is also essential. Prior experience working in higher education is desired.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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