Social Media Analyst

Make a living and a difference at The Fellowship!  Our amazing team selected us as a 2021 Best Nonprofit to Work For*.  We have a great opportunity for you to join us as we continue our remarkable mission of bridgebuilding between Christians and Jews in order to be a ray of hope to the most vulnerable Jews around the world.

We are recruiting for a Social Media Analyst.  The incumbent will be the “go-to” resource for all data-driven insights and optimization recommendations relating to The Fellowship’s social media presence and target audience.

The Social Media Analyst will be responsible for contributions in several key areas:

Organic Data Analysis

• Partner with stakeholders to select key performance indicators (KPIs) for social media campaigns and events.  Collaborate with enabling functions (e.g., Technology, Data Analytics, etc.) to capture and analyze pertinent data/metrics and insights to drive and optimize future positioning, content, and planning.
• Establish, maintain, and communicate analytics dashboard showing overall social media effectiveness, including audience and creative performance analysis as well as insights from social listening platforms. 
• Research, monitor, and recommend adoption of emerging social media technologies, trends, and best practices.  Test and validate content and posting options.
• Provide ad hoc reports to communicate key metrics and findings and recommendations to create or revise online channel strategy. 

Paid Data Analysis

• Maintain and communicate an internal score card of paid social media advertising.  Regularly meet with vendors, challenging and validating their recommendations and reporting.

Community Engagement

• Contribute to the planning and brainstorming of social media content.
• Build connections and encourage engagement through community dialogue and messaging.
• Monitor user-generated content; assist with crisis management, bad reviews, and negative news communications; and relay community sentiment to applicable stakeholder.

Departmental Support

• Provide for the administration and processing of the following:
  • Reconciliation and processing of vendor invoices,
  • Generation and filing of motivational codes, and
  • Creation of URLs.

The ideal candidate will have the following experiences and abilities:

• Bachelor’s degree in Marketing, Business, Economics or Statistics or proven practical experience
• 3 - 5 years’ experience in the digital analytics field as it specifically pertains to social media projects and initiatives
• Deep understanding of social media platforms, their history and current state, with an emphasis on Facebook, Instagram, and LinkedIn; secondarily Twitter
• Good command of paid vs. organic social media and how it cultivates revenue and name acquisition
• Knowledge of measurement tools (PowerBI, in-platform metrics) and hands-on experience with key digital platforms (e.g. Google Analytics, LiveRamp) and social listening tools
• Capable of interpreting, using, and simplifying quantitative and qualitative data to recommend, persuade, inform, measure, and iterate
• Experience working with social monitoring/listening tools
• Ability to turn large amounts of data into actionable insights and recommendations
• Willing and able to be an effective ambassador for the Social Team, building meaningful relationships and liaising with diverse internal functions such as Analytics, Brand, Education, Marketing & Communications, Human Resources, and senior leadership
• Keen interest and affinity for social media and data
• Self-starter with interest in identifying new partnerships and technologies
• Ability to project manage organic and paid testing agenda
• Strong strategic and problem-solving skills; High level of emotional intelligence that fosters positive team interactions

The Fellowship offers a friendly, rewarding place to work, great benefits, and an office located in downtown Chicago.  To date, we have been fortunate to seamlessly transition to a work from home setting and expect to begin a hybrid work model in July.

Thank you for your interest in our open position.  We are an equal opportunity employer (EOE).

*2021 NonProfit Times Best Company to Work For, Best Companies Group