Academic Planning Coordinator

State University of New York at Oswego
New York, United States
Salary Not specified
Closing date
Oct 2, 2021

View more

Position Type
Administrative, Academic Affairs, Academic Administration, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time

Job Details

The Division of Extended Learning at the State University of New York at Oswego invites applications for an Academic Planning Coordinator position.  This is a full-time, 12-month position.


Review Date:  Review of applications will begin immediately and will continue until the position is filled.


Benefit Information: The State University of New York provides an excellent benefit package.  For more information on benefits for full-time United University Professions (UUP) professional staff, visit:  or


Date of Appointment:  As Soon As Possible


Description of Responsibilities:

The Academic Planning Coordinator (APC) is responsible for providing academic advising, expediting academic services and recruiting adult and non-traditional students enrolled in online undergraduate programs and part time & evening, campus based undergraduate programs at SUNY Oswego.   The APC collaborates with students to help them achieve their personal goals, academic potential, and professional success.

The Division of Extended Learning seeks to engage a wide array of diverse populations that include adult career changers and those with socio-economic, cultural and racially diverse backgrounds. Our approach to advising non-traditional students strives to be student-centered, caring, holistic, inclusive, and culturally aware. The APC will work with first-generation, low income, underrepresented, international, and transfer students and will be expected to address the needs of re-entry students, students in crisis, and students experiencing academic difficulty. The APC will exhibit professionalism and collegiality in a team environment, and create a welcoming and accessible atmosphere in order to engage underserved populations and provide them access to higher education, reflecting SUNY Oswego's commitment to diversity, equity and inclusion.

Specific duties include:

  • Assist with marketing and recruitment via print, electronic and in-person efforts.
  • Evaluate degree program applicants using our CRM, working collaboratively with Admissions Department.
  • Provide advisement to students on class selection, course planning, course load, academic policies and procedures, academic standing, degree requirements and other academic matters to facilitate timely degree completion and student success.
  • Maintain current knowledge of courses offered, major requirements, general education and graduation requirements, procedures, rules and regulations and other student services.
  • Communicate with students in a culturally inclusive and competent manner.
  • Facilitate appropriate referrals to other departments and campus resources including but not limited to student accounts, career services, tutoring and other academic departments.
  • Thoroughly document all student engagement and communication within the CRM.
  • Assist and participate in the development of support services, procedures and practices, which enhance student retention and success.
  • Assist and participate in the formation and implementation of organizational goals and objectives.








SUNY Oswego works continuously to create an inclusive environment which respects, embraces, and promotes cultural safety, belonging, civil discourse, cultural humility, and other values and goals outlined in SUNY Oswego's Strategic Diversity and Inclusion Plan ( As such, the Academic Planning Coordinator will be expected to contribute to these efforts and possess communication and interpersonal skills necessary to engage effectively with an increasingly diverse community of students and colleagues.


Required Qualifications:

  • Master’s degree by time of appointment
  • 3 years professional work experience
  • Excellent interpersonal, public speaking and written communication skills
  • Strong project management, promotion, event planning and organizational skills
  • Dependability and a flexible schedule allowing for some pre-scheduled evening and weekend work
  • Positive problem-solving attitude
  • Demonstrated excellence in customer service
  • Clearly articulated commitment to diversity and inclusion of underserved populations
  • Experience in building and nurturing relationships with internal and external constituencies (students, faculty, staff, general public)
  • High proficiency in MS Office, including Excel


Preferred Qualifications:

  • Master’s degree in Adult Learning, Higher Education Administration, Counselling, Student Personnel Services, Communication or related field
  • Higher Education work experience
  • Prior experience offering academic advising
  • Prior experience recruiting higher education students
  • Prior experience using a customer relationship management system (CRM) in a higher education setting
  • Prior experience using the student information system (SIS), degree planning software and student retention systems
  • Knowledge of principles of best practice related to recruitment, advising, retention and success of adult and non-traditional students
  • Demonstrated work in diversity and inclusion issues, reflective of SUNY Oswego's student population, through professional activity, community service, or professional development
  • Previous experience teaching or learning online via online courses, hybrid courses or blended programs



To Apply Submit:         

  1. Resume
  2. A separate statement addressing how your commitment to the colleges values of diversity, equity and inclusion of underserved populations has been demonstrated in your career experience, professional development or community service (job roles, certification, volunteer work, etc.)
  3. Copy of unofficial (or copy of official) transcript for required degree showing date conferred or program in progress
  4. Contact information for 3 professional references, with at least one reference being a current or former manager (please note – only the 3 references listed in your Interview Exchange application file can be considered and contacted)




If you have any questions about the position, please e-mail:

Corie Kohlbach, Search Chair at





The Interview Exchange system requires all application documents listed under “To Apply Submit” be uploaded before you can submit your application for consideration.


Official transcripts are required at time of appointment. Background checks will be conducted for finalists.


Visa sponsorship not available for this position.

Description of Department:   The mission of the Division of Extended Learning is to expand access to the SUNY Oswego experience through the creation, delivery and support of innovative and responsive credit and non-credit programming for diverse audiences via multiple locations, modalities and services. We cultivate collaborative partnerships and provide superior customer service to ensure high quality, lifelong learning opportunities. The Division coordinates offering of a variety of credit and non-credit bearing courses and programs for both nontraditional and traditional students at the Oswego campus, Syracuse Branch Campus, Online, during Summer and Winter terms and at offsite locations. The Extended Learning Divisions portfolio includes online learning program management, instructional design, academic advising and concierge student services. The Division is the home to the SUNY Oswego in the High Schools and Oswego County New Vision programs where eligible high school students are able to concurrently enroll in SUNY Oswego courses for college credit. Extended Learning also is home to the International Language Education Center which coordinates the offering of Intensive English programs offered year round for academically prepared international students who lack sufficient English skills to fully matriculate into a program of study, as well as our successful 40+ year old summer program for students from around the world. The Division also offers English for Academic Purposes and U.S. Culture courses during traditional semesters for credit based students. Professional development programs are available by contract, on site, or online. The Division is proud to provide academic and support services to active duty military and veterans both online and face to face at the Syracuse and main campus resulting in numerous Veteran Friendly designations. The Division also provides services such as Testing and Proctoring Services, International Student Services, Non-Traditional Student Services and Room Rental at our Syracuse branch campus.

Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive university located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. One of 13 comprehensive colleges in the 64-campus State University of New York (SUNY) system, SUNY Oswego is recognized nationally for its academic quality, focus on student success outcomes, and the growing diversity of its student body. Ranked in the Top Ten among public master’s-level universities in the 2021 “Top Regional Universities in the North” by U.S. News and World Report, SUNY Oswego is also recognized among Princeton Review’s Best Regional Colleges in the Northeast – an honor bestowed on the college every year since 2003.


Inspired by a shared commitment to excellence and the desire to transcend traditional higher education boundaries, SUNY Oswego provides a transformative experience to about 8,000 undergraduate and graduate students. The college offers preeminent academic programs in the arts and sciences, business, communications, and teacher education, and its success is built on providing students outstanding educational experiences with attention to a liberal arts and sciences foundation, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities.


Additional information about SUNY Oswego can be found at


Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action/Equal Opportunity Employer and is actively engaged in recruiting, supporting, and fostering a diverse community of outstanding faculty, staff and students.  We encourage applications from qualified applicants regardless of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim SUNY status, or criminal conviction. Please see our full non-discrimination policy


In accordance with USCIS regulations, successful applicants must be legally able to work in the United States per the Immigration Reform and Control Act of 1986.


Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing  


For Campus Safety information, please see the Annual Security and Fire Report (Clery):


SUNY Oswego is a smoke free/tobacco/e-cigarette free campus. Further policy details, including education and cessation resources, can be found at:


Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at   




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