Ensures continuous telephone system operations; installs,
maintains, and provides technical and service support to District
voice and data telecommunications systems, including cabling and
fiber optic networks; coordinates, prioritizes, and performs
telephone systems and equipment repair; and performs a variety of
tasks relative to assigned area of responsibility.
REPRESENTATIVE DUTIES - The following
duties are typical for this job classification. Incumbents may not
perform all of the listed duties and/or may be required to perform
additional or different duties from those set forth below to
address business needs and changing business practices.
1. Troubleshoots telecommunications service and equipment problems;
analyzes equipment problems using a variety of diagnostic and test
2. Creates, modifies, relocates, and deletes digital and analog
ports and extensions for phones, fax machines, and modems, class of
service assignments, least cost routing tables, automatic call
distribution groups, digital ports, and system features such as
pickup groups, forwarding destinations, hunt and speed dial
3. Plans, analyzes, and designs layout of telecommunications
facilities and equipment; plans projects with end users and outside
4. Determines speed, capacity, and configuration specifications and
places all voice and data trunk orders with telecommunications
5. Schedules and prioritizes work orders and trouble tickets and
allocates to technicians, assuring timely completion in accordance
with customer needs; reviews work order and trouble ticket
resolutions for completeness and accuracy.
6. Prioritizes, coordinates, and performs installation and repair
service orders as well as those for adds, moves, and changes;
replaces or repairs faulty equipment such as telephone set,
cabling, cards, protectors, or makes changes to systems database to
correct problems; tests equipment for proper operation and
features; orders and transports equipment, materials, and tools to
7. Installs, maintains, and troubleshoots fiber optic cabled
systems; performs fiber optic engineering tasks including
termination, splicing and testing, adhering to established
standards and procedures; installs conduit, wire mold, cable racks,
and trays to meet ANSI/EIA/TIA industry standards for cabling and
8. Develops and maintains a schedule of preventative maintenance to
include testing battery backup system for the PBXs,
inbound/outbound trunks, and circuits for noise and frequency loss;
tests District T-1 circuits.
9. Makes cable connections on blocks, jacks, and terminals; makes
cross connections, tags, or marks cable designation strips, blocks,
and jacks; sets up, installs, and programs devices and equipment
including digital, analog, and emergency telephone sets, modems,
cell phones, and non-system devices; installs and sets up telephone
lines for instructional or other activities; updates records.
10. Responds to telephone system emergency situations such as
service interruption, PBX system failure, power outages, and
11. Coordinates with outside telecommunications providers for
maintenance and repair of equipment and peripheral circuits as
12. Maintains, updates, and repairs telephone registration system
trunks and lines; installs, maintains, and repairs the Proctor E911
system including the ANI and CAMA trunks; downloads and receives
event logs, system configurations, status, and alarms.
13. Maintains, troubleshoots, and repairs voice mail system;
maintains PBX interface trunks and channels; administers mail boxes
and call processing trees.
14. Works with local service providers to troubleshoot and repair
centralized automatic message accounting trunks for E911 system;
checks daily activity and message printouts and reports to verify
proper operations; maintains reporting system to provide
information on AMCs for the Proctor E911 database.
15. Maintains an inventory of materials and supplies such as
telephone sets, cords, faceplates, and repair parts.
16. Researches new methods of communication for voice, data, video
transmissions, and telephone projects, making recommendations on
available options; participates with District department managers
to estimate telephone system costs, timelines, alternatives, and
17. Confers with contractors and outside service providers involved
with telecommunications projects, reviews blueprints and
schematics, and evaluates adequacy of specified material and
18. Determines locations for terminal closets, cable, conduit
routing, telephone sets, and related equipment, working with
contractors and outside service providers to ensure compliance with
District requirements and coordinate with internal organizational
19. Prepares technical specifications for requests for proposals;
participates in determining technical aspects of projects,
including resources, and time frames.
20. Participates in coordinating project tasks and work sequences;
monitors and prepares reports of project work-in-progress
21. Assists in developing the department budget by reviewing past
expenditures, projecting upcoming equipment purchase, repair, and
labor needs, understanding and evaluating proposed projects and
22. Ensures that up-to-date records are maintained for the
District’s telephone systems including extension numbers, user
names, location, PBX ports, call pick-up groups, ACD groups, system
speed dial and hunt groups, architectural designs and
23. Maintains records of telephone company trunks and circuits used
and accessed by the District, including data and other specialized
digital and analog circuits.
24. Performs the duties of a Telephone Systems Technician and other
duties as assigned to support the overall objective of the
25. May train and provide work direction to assigned student
workers and temporary help as assigned.
26. Performs related duties as required.
Education and Experience Guidelines: Any
combination of education and experience that would likely provide
the required knowledge and abilities is qualifying. A typical way
to obtain the knowledge and abilities would be:
Two years of college with major course work in electronics,
telecommunications, or a related technical field.
Six years of progressive experience in telephone systems design,
installation, service, and repair.
License or Certificate:
Possession of a valid California driver’s license.
QUALIFICATIONS - The following generally
describes the knowledge and ability required to enter the job
and/or be learned within a short period of time in order to
successfully perform the assigned duties.
Principles, theories, methods, and techniques associated with the
design, installation, repair and maintenance of complex
Telecommunications protocols and standards.
Basic electricity and electronics used in telecommunications.
Telephone and data wiring to current cabling standards (IE, fiber
optic, CAT 5, 5e, 6 ANSI/EIA/TIA), termination, and testing
specifications, and other wiring to industry standards and
Fiber splicing, fiber/connector preparation and testing.
Voice mail systems including auto attendant, automatic call
distribution and system administration.
Microcomputers, common office productivity software, and custom
applications for telephone operations.
Human relation skills to communicate technical concepts to others,
to develop and sequence a line of inquiry that enables problem
solving, and to give individual orientations and
Reading and writing skills to prepare schematics, descriptions, and
Math skills to analyze circuitry, understand and document numeric
sequences, perform standard math computations, and record
Carry out the essential functions of the position with limited
Provide workmanship that meets established quality
Observe, demonstrate, and perform safe work practices and
Read electrical/electronic prints/schematics and blueprints.
Perform mathematical calculations such as frequency counts, trends,
and electrical readings.
Give instructions to users.
Communicate clearly and concisely, both orally and in
Establish and maintain effective working relationships with those
contacted in the course of work.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT -
The conditions herein are representative of those that must be
met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
Environment: Work is performed in both indoor and
outdoor environments; travel from site to site; exposure to noise,
dust, fumes, noxious odors, and all types of weather and
temperature conditions; exposure to electrical energy.
Physical: Primary functions require sufficient
physical ability and mobility to work in an indoor and outdoor
environment; to stand or sit for prolonged periods of time; to
occasionally stoop, bend, kneel, crouch, reach, and twist; to lift,
carry, push, and/or pull light to moderate amounts of weight; to
operate office equipment requiring repetitive hand movement and
fine coordination including use of a computer keyboard; and to
verbally communicate to exchange information.
Vision: See in the normal visual range with or
Hearing: Hear in the normal audio range with or
Sierra College is a Community College located near Sacramento,
California where a heavy emphasis is placed on academic excellence
and student success. Since its founding in 1936, Sierra College has
focused on quality instruction and meeting the evolving needs of
the students and communities that it serves. The Sierra Community
College District covers more than 3,200 square miles and serves the
Northern California foothill counties of Placer and Nevada, as well
as parts of El Dorado and Sacramento. We serve over 18,000 students
throughout the region in both on-ground and online courses,
including students at our main Rocklin Campus as well as at three
centers located in Grass Valley, Tahoe/Truckee, and Roseville. Our
District prides itself on academic excellence, having been named an
Aspen Prize for College Excellence eligible institution for
Sierra College has a strong commitment to the achievement of equity
and inclusion among its faculty, staff, and students and values the
rich, diverse backgrounds that make up the campus community. A
strong candidate for this position must demonstrate a profound
understanding of and experience with successfully supporting
individuals with varying backgrounds. This includes persons with
disabilities, various gender identities and sexual orientations, as
well as individuals from historically underrepresented communities
and other groups. Our District is committed to providing strategies
for success and proactive student-centered practices and policies
focused on eliminating equity gaps to ensure the District provides
an inclusive educational and employment environment focused on
strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the
equity gap in all student populations with dynamic,
learner-centered practices and policies that fully engage the
college community. The ideal candidate will share the
College’s commitment to helping its racially and socioeconomically
diverse students succeed in their degree and career objectives.
Currently, Sierra College enrolls 18,300 students per term, where
approximately: 21% of Sierra College’s students are
Latin(o)(a)(x)(e), 3% are African-American, 3% are Filipino, 6% are
Asian-American, 1% are Native American, 1% are Pacific Islander, 7%
are multiracial and 57% are White.
The successful candidate will join a College dedicated to the use
of culturally responsive strategies and methods that meet the
varying needs of our students, faculty, staff, and surrounding
community. Sierra College demonstrates its commitment to equity by
supporting ongoing professional development for students, faculty,
and staff. These opportunities include trainings and workshops on
equity and inclusion, SC4 (Sierra College Community, Creativity,
Culture, and Collaboration Training), active Academic Senate
standing committees concerned with student success and equity, a
Presidential Equity Advisory Committee (PEAC), culturally
responsive student engagement centers, support for our undocumented
and AB540 students, campus-wide equity summits, a robust set of
programs, events, and conferences related to equity-mindedness and
supporting the success of our diverse students.
REQUIRED APPLICATION DOCUMENTS:
1. A Sierra College application,
2. A resume, and
3. A cover letter of no more than 4 pages that
a. Please describe the
transferable experience, knowledge, skills and abilities you
possess to serve in this role.
culturally-inclusive/equity-minded practices/strategies would you
incorporate into this role?
c. Please describe your evidence of
the responsiveness to and understanding of the racial,
socioeconomic, and cultural diversity within the community college
student population, including students with different ability
statuses (e.g., physical and/or learning), sexual orientations,
gender identity and expressions as these factors relate to the need
for equity-minded practices within the classroom and in the campus
Given the current pandemic in our country, interviews will likely
take place virtually via Zoom or a conference call.
TRAVEL EXPENSES BORNE BY THE CANDIDATE (if in person
Other terms and conditions of employment are specified in the
applicable collective bargaining agreements on file in the District
Human Resources Department. Position description of record on
file in the Human Resources Department.
*Sierra Community College District currently operates campuses
in Rocklin, Roseville, Truckee and Grass Valley. In its management
of a multi-campus environment, the District reserves right of
assignment including the right to change assignment locations and
shift assignments based on District need. Although this position
may currently reside at the Rocklin campus, the assignment location
may be subject to change as needed. Additionally, the district
reserves the right to cancel, revise or re-announce this position
as well as any and all positions at any time.
EEO/TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer
committed to nondiscrimination and the achievement of diversity and
equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO
may contact the Director of Diversity, EEO & Title IX (Title IX
Coordinator) at the address below, at (916) 660-7006 or via email
Persons with questions regarding reasonable accommodation of
physical and other disabilities should contact the Sierra College
Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of
California offers a specially-trained Communications Assistant (CA)
that can relay telephone conversations for all of your calls. Dial
711 to reach the California Relay Service (CRS). Dialing 711 is for
everyone, not just those who have difficulty hearing on a standard
phone. If you prefer having your calls immediately answered in your
mode of communication, dial one of the toll-free modality and
language-specific numbers below. The call will be routed to the CRS
TTY/VCO/HCO to Voice
Voice to TTY/VCO/HCO
From or to Speech-to- Speech
English & Spanish 1-800-854-7784