Retail Operations Manager

Position Information

Vacancy Number: S-00771 Position Title: Retail Operations Manager Classification Title: Department: Campus Services Employment Type: Full-Time Duties and Responsibilities:
Bookstore and Retail Operations is searching for a Manager to assist with maintaining a high level of customer service and engaging our students through exciting programming. A successful candidate will be energetic, organized, and reliable with a sense of urgency and professionalism.

Job Summary

• Assist Bookstore Supervisor in developing and executing of Programming events for AUM Students throughout the school year
• Responsible for opening and/or closing the Bookstore, Books and Beans, Concession Operations, and other future retail operations depending on schedule
• Provide leadership for Student employment scheduling, hiring, onboarding, coaching, etc.
• Assists in training the student employees on daily activities including customer service, retail floor restocking, properly food and drink handling, and coffee shop recipe preparations
• Responsible for assisting customers with purchasing food and drinks, textbooks, school supplies, tech items and merchandise
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Responsible for processing customer transactions and maintaining a clean and tidy retail floor
• Properly handle and maintain all coffee shop equipment
• Assists in maintaining accurate inventory for all Bookstore & Retail Operations; ensures merchandise is fully stocked and properly displayed; assist in annual inventory counts
• Receive invoices of merchandise, textbooks, convenience items and food service items into computer system
• Assists Supervisor with buybacks, processing orders, and additional responsibilities
• Assists with ordering and invoicing for the bookstore, Books and Beans, Concession Operations, and other future retail operations – including (but not limited to) resale items
• May be expected to open/close satellite retail operations daily and on time. Secure store merchandise and restrict access to stockroom and basement
• Assists in receiving and stocking of merchandise
• Assists in the management of web order fulfillment
• Responsible for processing aumbookstore.com website transactions for shipping and in-store pick up orders
• Assists in operating the Bookstore shipping and receiving department
• Compiles, sorts, & processes receiving and return documents to ensure accuracy
• Receives and verifies inventory orders and labels inventory for stocking
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Accurately handle Warhawk Card ID and credit card payments, following appropriate procedures
• Serve customers accurately & efficiently
• Demonstrate a thorough understanding of all the menu offerings
• Follows health, safety and sanitation guidelines for all products
• Acquire and maintain ServSafe Certification.
• Other duties as assigned

Knowledge, Skills, and Abilities:

Knowledge of Textbook Retail POS & ICS Software. Knowledge of daily, customer facing, coffee shop operations. Minimum Qualifications:
A minimum of a Bachelors Degree

Job Open Date: 08/02/2021 This posting will remain open until closed: No Job Close Date: 08/09/2021 Salary Band: Special Instructions to Applicants:
Auburn University at Montgomery reserves the right once interviewing has begun to stop accepting applications. About the University/College
Located in Alabama’s vibrant state capital, Auburn University at Montgomery is a fast-growing university on the rise. Don’t just take our word for it: The Princeton Review rates us as one of the best colleges in the Southeast, while U.S. News & World Report recently ranked us No. 22 among regional universities in the South for the quality of undergraduate teaching and 38th among all public institutions in the region.

Auburn University at Montgomery is an equal opportunity employer committed to excellence through diversity; therefore, we encourage applications from historically underrepresented groups, veterans, and individuals with disabilities. Additionally, the safety and security of our campus community is a top priority. All employees at AUM are considered to be Responsible Employees and have the duty to immediately report information that has the potential to adversely impact safety or wellness on our campus. Quick Link https://www.jobs.aum.edu/postings/4938 Position Profile Link Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Professional Reference Sheet

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).