Student Accounts/Collections Specialist

Mount St. Joseph University
Ohio, United States
Salary Not Specified
Posted date
Aug 2, 2021

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Position Type
Administrative, Business & Administrative Affairs, Other Business & Administrative Affairs, Financial Affairs, Auxiliary Services, Student Affairs, Financial Aid, Other Student Affairs
Salary Band
Not specified
Employment Type
Full Time

Status: Non-Exempt

Purpose: The Student Accounts/Collections Coordinator is responsible for the University’s past due accounts receivable and internal recovery efforts for all student accounts. Handles inquiries in reference to past due balances, send follow-up inquiries, negotiate in-house payment plans and act as the liaison with outside collection agencies. The successful candidate will focus on achieving revenue recovery goals while delivering excellent customer service to ensure student satisfaction and retention. Duties: Duties/responsibilities include the following, but are not limited to:
  • Maintains the workflow and documentation of student accounts in the collection process.
  • Generates and reviews an aging balance report and the collection subsidiary ledger to identify accounts of concern.
  • Sends notices of past due balances to students no longer enrolled.
  • Contact current students with balances after consulting with Student Administrative Services.
  • Follows up to resolve delinquent account questions and concerns.
  • Establish payment plans and ensure accounts are current each month.
  • Handle phone calls relating to past due accounts.
  • Recommend and prepare delinquent accounts for assignments to collection agencies and manage student account write-offs.
  • Place and remove appropriate holds on student accounts.
  • Maintain student bankruptcy correspondences.
  • Update collection placements for tuition balances between third party agencies.
  • Refer student inquiries regarding loan deferments, postponements, cancellations and hardship forms to the University’s third party servicer.
  • Report and track loan information (Perkins, Nursing and Schell) each semester.
  • Coordinate exit interviews for honor loan recipients in accordance with grant requirements.
  • Review collection agency invoices for accuracy.
  • Analyze the reserve for bad debts, write-off history, receivable balance and assist in determining an adequate allowance for year-end reporting.
  • Process manual billing charges/credits and adjustments (i.e., bookstore vouchers, childcare, wellness center, drop/add adjustments, deposit refunds, fines, etc.)
  • Set up billing and financial aid postings and update journal tracking.
  • Post Tuition Management Services (TMS) payment plan files on a monthly basis.
  • Reconcile bookstore subsidiary account.
  • Assist in year-end audits.
  • Serve as backup Cashier and other Fiscal Operations staff as needed.
  • Maintain a detailed procedure guide for the duties of this position
  • University committee assignments as appropriate.
  • Maintain a consistent full-time schedule with coverage of 40 hours per week.
  • Other duties as assigned.
  • Contributes to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the division, and helping others accomplish related job results where needed.
Primary Contacts: Controller, Fiscal Operations staff, Student Account Services, outside collection agencies and third party services, other members of the University community. Supervision Exercised: Occasional supervision of student employees. Supervision Received: Works under general supervision where standard practice enables the employee to proceed independently on routine work referring questionable situations to the Controller.


Education: Associates degree; Bachelor’s degree preferred or combination of education and relevant experience in a related area. Experience: Three – five years’ related collection and student account experience, preferably higher ed.

Commitment towards diversity, equity, and inclusion Specialized Training: Excellent technical skills in Microsoft applications particularly Word and advanced Excel with a demonstrated ability to execute tasks such as mail merges, and vlookups.

Other qualifications considered may include:
  • Knowledge of accounts receivable management, delinquency management, and bad debt recovery processes.
  • Collections experience and general accounting knowledge preferred.
  • Experience maintaining confidential records and information in a secure manner.
  • Knowledge of credit and collection principles, processes, regulations, and standards.
  • Accounting knowledge used to reconcile accounts and prepare journal entries
  • Excellent written skills demonstrating the ability to document processes and procedures.
  • Excellent organizational skills and ability to handle multiple tasks with varied deadlines.
  • Ability to work quickly and accurately with minimal supervision.

Customer Service:
  • Exhibit a 'customer first' orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations.
  • Adapt willingly and quickly to changing priorities, responsibilities, and department needs and expectations; anticipate and identify customers’ needs
  • Demonstrated ability to recognize, appreciate, serve and communicate effectively with culturally diverse populations.
  • Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
  • Willingly assists in various responsibilities as appropriate within the Business and Finance division as required during high service demand times.
  • Willingness to work flexible and extended schedule including weekends and evenings if needed.
  • Maintain composure and professionalism during difficult conversations.
  • Develop and nurture an effective, productive and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism.
  • Ability to function well under pressure and maintain a pleasant customer service attitude.
  • Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity.
  • Demonstrate strong verbal, written and electronic (email and internet) communication skills.
Attention to Detail:
  • Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions. Ensure the accuracy of information provided to others.
  • Take immediate and independent action when necessary assuming initiative for creative problem solving
  • Accomplish tasks with follow through to completion
  • Must possess an aptitude for technological development and its implications and uses for office functions.
Work Environment, Physical Demands:
  • Standing or sitting in one position for long periods; computer data input; multiple concurrent tasks with constant service interruptions; high level customer contact; strict confidentiality; detailed work.

To apply, please upload a cover letter, resume, and contact information with three professional references via Paycom.

A review of resumes will begin immediately and continue until the position is filled.

Please click here to review the University's Non-Discrimination Policy.

Mount St. Joseph University is an Equal Opportunity Employer

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