RISD is actively seeking a Mail and Receiving Services Supervisor
to join its Mail Services team. RISD Mail Services is responsible
for the daily delivery of interoffice, USPS and UPS mail, and for
the preparation of outgoing mail.
The Mail and Receiving Services Supervisor is responsible for
ensuring that RISD Mail and Receiving Services are operated in an
efficient manner that incorporates best practices. Provides daily
oversight for Mail and Receiving Services operations and
supervision of staff. Coordinates all aspects of the incoming,
outgoing, and intercampus mail, as well as package and freight
processing for the college. Serves as primary contact for freight
and department packages delivered to RISD’s off campus warehouse
and ensures that freight is properly received and secured.
Coordinates with Lead Receiver and RISD Facilities to make
arrangements for delivery to RISD campus. Actively participates in
planning to assure that emerging trends are reflected in services
provided. Communicates with students, faculty, and staff regarding
services and to acquire feedback to gauge success and challenges.
As a “super” user for the mail software system and Quadient
computer systems used in the mail area, this role is responsible
for training staff, problem investigation and resolution, scheduled
maintenance, and upgrades.
- Provide oversite of day-to-day Mail and Receiving Services
operations. Either directly or through subordinate staff, ensures
the timely and accurate completion of mail tasks. Delegate,
coordinate, and assign staff duties associated with all types of
incoming and outgoing mail, freight deliveries, bulk mailings,
publications, and private service pickups, deliveries, and claims
within the current postal regulations and guidelines. Maintain mail
and freight receiving procedures, policies, and distribution
routes. Lead resolution process for operational and other.
- Coordinate freight and department packages delivered to and
distributed from the Warehouse on Kinsley Ave. Working with
facilities coordinates incoming freight campus. Oversee Lead
Receiver to assure delivery are properly accepted and distributed
on campus, when necessary coordinate storage or delivery that
requires facilities assists.
- Work with the Auxiliary systems specialists to configure system
to meet the needs of the operational workflow. Maintain the
configuration of software system for both student and faculty mail
and packages. Assign mailbox numbers to all new admit, transfer,
exchange, Pre-College and Summer Studies students throughout the
year. Correspond with the Registrar Department to update the
mailbox numbers in the main campus system throughout the academic
year. On-board new students every semester by creating labels, mail
folders, import students into software system and associated mail
folder to student’s mailbox number. Ensure that all hardware and
software is maintained and kept current. Generate and analyze
system reports and data to track outcomes, makes operational
recommendations based on data. Provide data via monthly reports on
the inbound and outbound packages and flat mail. Prepare monthly
use reports to the Executive Director of Auxiliaries.
- Hire, train, schedule and direct staff and student workers to
ensure consistent, efficient and professional service is provided
to the campus. Review policies and procedures as appropriate,
establish goals and perform annual and mid-year reviews of staff.
Review and approve time and attendance records via RISD’s automated
solution for professional and student staff, keeping staffing cost
in line with budget. Create student semester staffing matrix, hire,
train and communicate with work study students.
- Request funds from the Business Office for the restocking of
postage meters and various postage permits. Ensure the accurate and
timely chargeback billings for business office month end/year end
reports. Process payments to various postal providers. Work with
third party providers to secure relevant services necessary to
ensure the successful opening of the academic year.
- Communicate with students, staff and faculty regarding any
general information from the mail room such as changes in postal
rates, changing hours and process changes. Put out the mail
services periodic survey and disseminate feedback to ensure
customer needs are met. Directly reach out to individual customers
to answer and resolve concerns or questions.
Valued but not required skills and experience:
- Associates degree or equivalent combination of education and
- Minimum five years’ experience working in a post office,
shipping/receiving facility, or large mailroom.
- Must have DOT medical card required for driving larger
vehicles, or have the ability to obtain within 90 days of date of
- Prior supervisory experience required, with demonstrated
ability to lead, guide, and mentor others.
- Knowledge of U.S. Postal mail regulations and UPS, FedEx and
international mailings desired.
- Demonstrated proficiency in utilizing mail services systems,
such as SCLogic and Neopost.
- Strong computer skills.
- Strong oral and written communication skills.
- Ability to think critically and problem solve.
- Ability to work independently and as a member of a team.
- Ability to continue job related training and professional
- Ability to read, write and follow written procedures.
A valid driver’s license is required. Forklift certified
Full-time, 35 hours per week. Some evenings and weekends may be
Employment Status (Temp, Term, On-call, etc)
Documents Needed to Apply
Incomplete applications will not be considered. Please upload
all required documents.
The successful candidate will be required to meet our
pre-employment background screening requirements.
For certain positions, RISD is currently supporting remote work
arrangements due to the pandemic. When work resumes in person,
employees are expected to perform work on campus.
RISD recognizes diversity and inclusivity as fundamental to its
learning community and integral to an art and design education. We
welcome candidates whose experience has prepared them to contribute
to our commitment to diversity and excellence. RISD is an Equal
Opportunity Employer. Employment decisions are made without regard
to race, color, religion, sex, age, national origin, disability,
veteran status, sexual orientation, gender identity or expression,
genetics, or any other protected characteristic as established by
For internal use only - Job Family: