Associate Director of Operations & Finance, Student Housing
& Residential Life
The priority screening was May 31, 2021; however,
this position is open until filled. The committee will begin
screening applicants the last week of June 2021.
Priority Screening Date:
The University Corporation at Monterey Bay is a non-profit
institution that is related and affiliated to the California State
University, Monterey Bay. The University Corporation at Monterey
Bay is a nonprofit 501©(3) public benefits corporation that is a
recognized auxiliary organization of California State University
and was established in July 1994. The University Corporation's
mission is to further the educational purposes of the University.
The University Corporation at Monterey Bay is an equal opportunity
employer and committed to building a pluralistic university by
hiring personnel with competencies and experience related to the
regional and State Population. The University Corporation at
Monterey is committed to a standard of excellence in the services
it provides and in the quality of work expected of its
The Associate Director for
Operations & Finance reports to the Director of Student Housing
& Residential Life. The Associate Director for Operations &
Finance is responsible for the management, training, and oversight
of the daily administrative support of the operations in Student
Housing & Residential Life, including occupancy management,
oversight and enforcement of the housing and meal plan licenses and
related policies, and revenues. This position is a member of the
department's leadership team and is specifically responsible for
providing administrative operations management in support of the
Mission of Student Housing & Residential Life, Student Life,
the Corporation, and California State University, Monterey Bay, and
its diverse student community. CSUMB's residential communities
houses more than 50% of the student body and have a capacity of
over 3600 beds.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not
limited to, the following:Department Senior
- Assists the Director of Student Housing & Residential Life
in the overall administration of the operations and financial
matters of the department.
- Responds to student inquiries and complaints in a
conscientious, appropriate, and timely manner. Meets with students,
investigates issues, provides written follow-up to student
concerns/complaints. Resolves severe or sensitive student or
parental concerns and makes a report of resolution to the Director
of Student Housing & Residential Life and other stakeholders as
directed by the Director of SHRL.
- Assists in the development of Student Housing & Residential
Life goals, objectives, and outcomes, and strategic planning.
- Serves as departmental administrator for housing billing and
student accounts, including charges for housing, meal plans,
cancellations and terminations, and those associated with policy
violations, facilities damages and repairs.
- In consultation with the Director of SHRL, prepares,
implements, and oversees the Student Housing & Residential Life
- Makes significant efforts to recruit and retain student and
professional staff reflective of the diversity of the student
- In conjunction with the Associate Director of Residence Life
and the Associate Director of Facilities & Planning, serves as
back-up in the absence of the Director of SHRL in overseeing the
day-to-day operations of the department.
- Assists with all departmental functions including but not
limited to new student orientation, move-in, move-out, open house,
admitted student reception, new student convocation, commencement
and other functions as requested.
- Serves in the Administrator on Duty rotation for Student
Housing & Residential Life.
Communication and Marketing:
- Oversees development and implementation of occupancy management
and assignments policies and processes.
- Responsible for preparing and maintaining operations timelines,
such as reservations, assignments, billing, communications, and
move in and move out.
- Oversees preparation of monthly, semester, and annual reports,
including demographic and occupancy statistics, and financial
revenues and payment status for university and Corporation
- Develops and coordinates the semester room transfer process,
winter break and summer school assignments, and the annual housing
selection process, waiting lists, and billing processes.
- Ensures rosters, occupancy and revenue reports are updated
reflecting room assignment changes and provides reports on a
monthly basis or as needed to the Director and appropriate
- Responsible for the development of financial models including
housing semester fees, Rate Lock, policy requirements for housing
and other variables.
- Responsible for annual review and updates to License
- Responsible for the assessment, invoicing and collection of
housing and meal plan fees, including timelines, plans, and
on-going monitoring of financial accounts for compliance.
- Actively assists with the configuration and on-going engagement
with the student database management system to support operations
and to ensure proper assessment of rent and associated accounting
within the system.
- Oversees student payment issues (deferrals, payment plans,
payment extensions, etc.) and student assessment issues (invoicing,
proration, cancellation, termination, etc.).
- Audits and ensures compliance with applicable SHRL, University
and Corporation policies for housing and meal plans.
- Leads department efforts with respect to financial clearance of
student financial accounts prior to and during resident move-in
- Coordinates with Student Disability Resources to provide
housing support services for eligible students.
- Coordinates yearly suite/room configuration planning, maintains
configuration rosters and floor plans to maximize occupancy.
- Meets regularly with the Director of Student Housing &
Leadership and Supervision:
- Oversee engagement of students, parents, and University
partners via numerous mediums to share the SHRL story through data,
and leading student-facing communications for student housing.
- Work closely with the Coordinators of Housing Operations and
Marketing & Outreach, as well as other SHRL leadership, to
actively promote the on-campus living experience and manage current
resident communication processes and content.
- Develop, schedule, and assess current resident communications
related to assignments and operational processes (assignments
emails, reservations notifications, billing, Rate Lock, facility
- Assist in organizing Student Housing & Residential Life
presence at special recruitment events such as Open House and
- Responsible for summer housing support including agreements,
coordination, marketing and business development.
- Supervises, trains, and develops Operations staff for,
including, but not limited to team supervisors, assignments
specialists, front desk services, information analyst, and
- Serve as an ethical steward to institutional resources.
Identify ways to best utilize departmental resources to meet the
goals and objectives of SHRL and support the goals and vision of
CSUMB and the Corporation.
- In conjunction and collaboration of SHRL Leadership Team and
Coordinator of Housing Operations, develops, maintains and ensures
the overall customer service experience for both the Main Campus
and East Campus offices.
- Provides oversight and general supervision to the Coordinator
of Marketing and Outreach and ensures both marketing and outreach
efforts are in alignment with CSUMB and SHRL's vision and style
- Ensures that Operations staff members (individuals and team)
develop and build skills necessary to accomplish goals of the
position as well as the priorities of the department, including
- Provides role modeling and leadership for staff to work toward
establishing a genuine respect for cultural and other personal
- Meets regularly with Operations staff.
- Meets regularly with the Greystar management team. Represents
SHRL with Greystar in absence of the Director.
PHYSICAL WORK ENVIRONMENT:
- Serves actively on departmental and other University
committees/task forces as assigned.
- Identifies issues of area or departmental concern and takes
initiative to resolve or report them and assist in the
identification of potential solutions.
- Promotes and maintains an atmosphere of excellent internal and
external customer service within the Student Housing &
Residential Life program.
- Performs other duties as assigned.
The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Primary
functions require sufficient physical ability and mobility to work
in an office setting; to stand or sit for prolonged periods of
time; to occasionally stoop, bend, kneel, crouch, reach, and twist;
to lift, carry, push, and/or pull light to moderate amounts of
weight; to operate office equipment requiring repetitive hand
movement and fine coordination including use of a computer
keyboard; to verbally communicate to exchange information, and to
occasionally travel to other offices or locations to attend
meetings or to pick up or deliver materials.
This position requires working on campus with students,
staff and faculty. The health and safety of our students, faculty,
and staff remain our highest priority. In the fall, students,
faculty, staff, and the community can expect that masks will be
encouraged and that the appropriate degree of social distancing
will be in place in all areas based on evolving guidance.
Additionally, all students, faculty, and staff are encouraged to be
vaccinated before coming to campus. CSUMB will communicate more
information about vaccination requirements and testing protocols
when the details become available.
Updated June 29,
2021: Corporation employees will be required
to provide their vaccination status by mid-July through an on-line
Knowledge, Skills and Abilities:
Working knowledge of the practices, procedures, management and
activities of a program supporting students living on campus
including financial, occupancy management, meal plans, and
residential life; general knowledge of the methods and problems of
organizational and program management; general knowledge of
research/interview techniques and principles of individual and
group behavior. Ability to interpret and apply program rules and
regulations; ability to initiate and use resourcefulness in
planning work assignments and in implementing long-range program
improvements; ability to obtain factual and interpretive
information; ability to reason logically; aptitude for numbers,
quantitative analysis and data management, and make written or
verbal presentations; ability to advise students individually and
in groups on routine matters and complex matters; ability to
establish and maintain cooperative working relationships with
faculty, CSU administrators, University Corporation, student
organizations, and others in committee work. Must possess excellent
written and oral communication skills. Must have the ability to
sensibly manage emergencies and respond diplomatically and
effectively to complaints. Ability to analyze complex situations
accurately and adopt effective courses of action; ability to
determine appropriate courses of action and proper techniques to
utilize while engaged with individuals in personal interactions of
an argumentative or sensitive nature; ability to interpret and
evaluate descriptions and explanations of problems brought forward
by individuals or students organizations; analyze and define the
problem, draw valid conclusions and project consequences of various
alternative courses of action. Ability to carry out a variety of
professionally complex assignments without detailed instructions.
Demonstrated technical proficiency. Ability and skill to supervise
the work of multiple direct reports and effectively recommend
personnel actions; strong problem solving and conflict resolution
skills; train and evaluate the productivity and performance of
employees; and analyze situations and take corrective action.
Education and Experience:
Master’s Degree required
four years of progressively responsible
postgraduate experience managing and coordinating residential
programs. Working knowledge of the practice, procedures, management
and activities of a university housing department. Specific
experience with applications, assignments, quantitative analysis,
data management and financial management. Education, year for year,
may be substituted for years of the required experience.
Special Condition (s) of Employment:
available to work evenings and weekends when necessary. Advanced
fluency in using various standard office software packages such as
Microsoft Word, Excel, and Access, and a student database
management system. Ability to work in an occasional high-pressured
environment. Demonstrated experience that clearly provides evidence
of the knowledge and skills required to perform each essential duty
satisfactorily. The requirements identified above are
representative of the knowledge, skills and/or abilities required.
Ability to complete web-based training in Defensive Driving and
continue to meet the established driving standards as a condition
Working knowledge of CBORD, PeopleSoft, StarRez, Maxient and
ACCESS, and experience working in an educational environment highly
desirable. Experience supervising and scheduling office workflow.
Demonstrated understanding of and commitment to the CSUMB Vision
Statement and the core values of mutual respect, collaboration and
service orientation, multiculturalism and diversity, community
service and institutional excellence. Experience working with a
diverse and multicultural population and performing community
services; demonstrated technical literacy in reporting and data
Special Conditions of Employment:
NOTE: A background check (including a criminal records
check) must be completed satisfactorily before any candidate can be
offered a position with the University Corporation. Failure to
satisfactorily complete the background check may affect the
application status of applicants or continued employment of current
University Corporation employees who apply for the
The person holding this position is considered a “mandated
reporter” under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth
Executive Order 1083 as a condition of
The University Corporation at Monterey Bay is an
Affirmative Action/Equal Opportunity Employer. We consider
qualified applicants for employment without regard to race,
religion, color, national origin, ancestry, age, sex, gender,
gender identity, gender expression, sexual orientation, genetic
information, medical condition, disability, marital status, or
protected veteran status. All employees must be eligible for
employment in the U.S. This position is required to maintain
confidentiality as outlined in the Department of Education’s Family
Educational Rights and Privacy Act (FERPA) and California’s
Educational Code Chapter 13 regarding sensitive student
Please note: University Corporation employment is separate
and distinct from CSU Monterey Bay or State of California
employment. University Corporation employees are not employees of
either CSUMB or of the state of California.
Compensation and Benefits:
The University Corporation is committed to providing our employees
with a comprehensive program that rewards efforts that are
appreciated by your colleagues, students, and the customers we
serve. The annual range for this position is $76,500-$80,000 based
on education and experience. This is an exempt position and as such
is not eligible for the overtime provisions of the Fair Labor
Standards Act. Benefits include medical, dental, vision and life
insurance benefits, contributory retirement plan, TSA (403b), 13
paid holidays per year and other benefits. University Corporation
of Monterey Bay positions are “at-will” employment.
The University Corporation at Monterey Bay also provides access to
affordable campus housing: https://csumb.edu/corporation/employee-housing
Although CSUMB is located in a high-cost housing area, Schoonover
Park rental homes are affordably priced. Monthly rent rates include
cable television, garbage service, and sewer. Convenient
floorplans, attractive interior appointments, and numerous
community amenities make Schoonover Park Rental Homes an
exceptional value. Schoonover Park is near the main campus, yet a
tranquil world away. The community lies nestled in the secluded
beauty of rolling coastal hills three miles east of campus. Living
in one of the most desirable areas of California, you will enjoy
the natural splendor and cultural abundance of the Monterey
Peninsula. Quality of life begins with your home in Schoonover
Park, and extends through every aspect of your California coastal
How to Apply:
To apply, visit https://csumb.peopleadmin.com/postings/6486
A completed online application and resume must be received by the
University Corporation Human Resources by 5:00 p.m. on the priority
screen date listed above to be guaranteed a review. Application
submissions received after the application screening date will be
reviewed at the discretion of the Corporation.
Materials submitted become the property of University Corporation
at Monterey Bay and will not be returned. University Corporation at
Monterey Bay will not fax application materials. For assistance or
if you require an accommodation, please call (831) 582-3389, or TTD
(800) 735 2929. For computer/online access you may visit the
Tanimura & Antle Family Memorial Library (map) or our Student
Service Center - first floor ( map). For additional campus
information visit CSUMB.edu. For information regarding the
University Corporation visit CSUMB.org.