Help Desk Technical Support Specialist

Monmouth University

Help Desk Technical Support Specialist



Department: Information Support

Position Summary:
Monmouth University is seeking applications for a Help Desk Technical Support Specialist in the Information Support department.

The candidate would be expected to: interpret user issues, troubleshoot the problem appropriately in the areas of software, hardware, printers, WiFi access, entire computer systems and software suites such as MS Office 2016. Other University software and systems requiring troubleshooting include: Hyland Onbase, SoftDocs Doc-e-Scan, TutorTrac, Ultimate Ultipro, Ellucian Colleague, Desire2Learn, Turning Point, Kronos, and various mobile devices.

A complete list of job duties is available at http://jobs.monmouth.edu.

Required Degree, License or Certifications:


Required Skills or Software:
Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks, Excellent interpersonal, organizational and communication skills, Must be able to treat confidential and sensitive information appropriately, Intermediate knowledge of MS Word 2013, Intermediate knowledge of MS Excel 2013

Required Years of Experience: 4

Other Requirements:
Four+ years of customer service experience in a demand-based environment and either one year of technical school or technical experience in areas directly related to microcomputer systems and software and mobile devices.

A personable demeanor in person, on the phone and via email should be evident. Must be willing and able to adjust schedules and responsibilities. Must maintain a high degree of professionalism, quality of service and be flexible and able to work on multiple projects where the focus may change as a result of various factors.

Preferred Qualifications:
A+ Certification and work experience in an academic setting. Advanced knowledge of Office 2013 and 2016.

Log in to http://jobs.monmouth.edu to apply and see the job duties for this position no later than the deadline date.

Posting Date: 07/22/2021
Closing Date:


Located along New Jersey's northern coastline, Monmouth University is a top-tier, private comprehensive institution that is home to innovative academic programs, expert faculty, and nationally ranked Division I athletics. The University enrolls approximately 5,700 students in nearly 60 undergraduate and graduate degree programs, including three doctoral programs.

Small classes geared toward individual attention and immersive learning experiences that extend beyond the classroom, define the student experience at Monmouth. The University's dynamic learning environment empowers students to become active participants in their education while fully preparing them for life after graduation. Monmouth's faculty, experts in their respective disciplines and industries, foster student growth by collaborating with undergraduates and graduates in their research and scholarship.

Approximately one hour from New York City and Philadelphia, Monmouth University sits at the heart of a vibrant culture rich in history, the arts, technology, and entrepreneurship. The University's 168-acre coastal campus has been named one of the most beautiful in the world, and blends the classic elegance of National Historic Landmarks with state-of-the-art facilities. Recent updates include a $47 million renovation to the Edison Science Building and construction of a $16 million stadium, which hosts more than half of the University's student-athletes.

A multitude of experiences is available just outside the campus gates. Access Asbury Park's legendary music scene and diverse cultural opportunities supported by an active LGBTQ community. Enjoy Red Bank's lively theater and dining hub and Long Branch's redeveloped waterfront with recreational and upscale shopping offerings.

Founded in 1933 as Monmouth Junior College, the institution became Monmouth College in 1956 and received its university charter in 1995. Today, Monmouth University is listed in U.S. News & World Report's “Best Colleges,” The Princeton Review's “The Best 382 Colleges,” and Money magazine's “Best Colleges for Your Money.”

Monmouth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.




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