Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Enrollment Coordinator serves as the first point of contact
(via significant phone, email, text, and in-person events) for all
prospective students and will assist in the successful recruitment,
enrollment, and matriculation of prospective students at the Roux
Institute at Northeastern University.
The Enrollment Coordinator will be expected to demonstrate creative
teamwork, leadership, and problem-solving skills to drive
prospective student outreach and engagement.
Enrollment Coordinator duties will include, but not be limited to,
- Contact and pre-screen all new prospective student leads for
qualification with the ultimate goal of scheduling a call or
meeting with the appropriate Roux Enrollment Counselor or Assistant
- Work with Enrollment Operations and Marketing teams to identify
and analyze trends in lead generation quality and
- Assist the Roux Enrollment Counselors and Assistant Directors
by guiding prospective students to successfully navigate the
admissions and enrollment process across all Roux Institute
programs; assist in sending targeted email and text messaging to
all prospective students in the funnel.
- Advise prospective and incoming students on approaching
important deadlines and upcoming events; participate in and
facilitate prospective student information sessions, campus tours,
and other enrollment-based events on campus.
- Conduct regular lead reporting in Salesforce under the
management of the Assistant Director of Enrollment
- Maintain an appropriate knowledge-base for all top-of-funnel
processes and best practices.
- Build cross-team relationships with key Roux Institute and
Northeastern team members.
This position requires excellent interpersonal, phone, and email
etiquette, a positive outgoing personality, and the ability to work
in a fast paced and dynamically changing environment.
A successful candidate will be a creative team player with a strong
work ethic, organizational and time management skills, a
demonstrated ability to successfully work independently, and is
someone who actively contributes to the office welfare in a high
Individuals must be able to work in a metrics-driven
Minimum of Bachelor's Degree or equivalent, is required. Previous
experience working in customer service, sales-based, or
non-traditional college admissions roles is required.
Experience in advising, call campaigns, and small- or large-group
presentations is preferred. Experience using Salesforce, Google
Suite, and Microsoft Suite (primarily Teams, Outlook, and Excel) is
preferred. Experience working with various databases and systems
software is a plus.
Proven ability to work independently and with excellent written and
verbal communication and presentation skills. Must be sensitive and
responsive to the needs of diverse constituencies and managing
Highly organized and self-motivated with an entrepreneurial spirit
who is excited to work in a start-up environment!
This position is based in Portland, ME and will require a flexible
work schedule (primarily 9-5 Monday through Friday), including some
nights and weekends for student-related events. Travel will be
minimal but may be required periodically.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507310