Career Opportunity Number
Student Services Technical Specialist
Job Open Date
Job Close Date
Open Until Filled
Initial Screen Date:
* Associate degree (A.S., A.A.) or two-year technical
* One (1) year experience in administrative support, customer
services, or related area.
* Minimum Qualification can be substituted with an equivalent
combination of education and experience sufficient to successfully
perform the essential duties of the job.
* Strong technical knowledge of computers and/or browsers to
troubleshoot and resolve customer/student calls.
* Good writing skills to respond to incoming emails.
Normally scheduled Monday through Friday; however, may be required
to work other shifts to include evenings and/or weekends. Schedule
subject to change based upon department needs.
Annual starting pay is $34,246 to $35,273. Competitive benefit
package is included.
Special Instructions to Applicants
This is the second level in the Student Services series. Incumbents
provide comprehensive information and services to students and
prospective students in single areas or across a number of
disciplines that may include admissions, financial aid, academic
advising, records and transcripts, career services, international
students, and disability services. Major duties and
responsibilities include: coordinating academic support programs;
assisting students with enrollment, registration, financial aid
application, and other student support services; providing
referrals; preparing and reviewing records, forms, and documents;
preparing correspondence and reports; reconciling accounts;
processing payments or refunds; maintaining database; completing
Federal verifications; and providing support to supervisors,
* EOE /M/F/Vet/Disabled
Typical Essential Duties
—Assists students with enrollment, registration, financial aid
application, academic advising, testing, accommodations, and/or
other student support services; facilitates the assigned program
operations by interviewing current and prospective students to
determine program/service eligibility, providing necessary
information, troubleshooting issues, proctoring tests, assisting
students with completing paperwork, and performing related
—Responds to inquiries from students, staff, instructors, and the
public via phone, email, or in person; resolves complaints and
issues; directs applicable issues or requests to appropriate
personnel/departments; provides course information, referrals, and
resources; and assists students with using College
—Prepares, processes, and/or verifies records, reports, worksheets,
forms, loan packets, transcripts, promotional materials,
presentations, and other documents; maintains, scans, files, and
records student and other confidential data; work may involve
utilizing software systems to update and maintain databases and
records; running reports and queries; researching and compiling
general and financial information; and ensuring compliance with
Federal, State, and other applicable laws, policies, and
—Performs administrative duties to include ordering supplies,
processing correspondence, completing purchase requests, creating
meeting agendas, reserving rooms, scheduling appointments, sending
out reminders, entering and approving facility requests, and
setting up rooms.
—Performs accounting duties to include managing and reconciling
student and other third party accounts; preparing journal entries;
making deposits; creating check requests; setting up payment plans;
managing cash drawers; reviewing and adding or removing holds on
student accounts; performing debt recovery and collection;
preparing deposits; processing student fees; calculating,
communicating, and returning financial aid funds; and adjusting
awards based on Federal guidelines.
—Coordinates with students, instructors, academic advisors, the
public, and other internal and external staff, departments, and
agencies to communicate information regarding College services and
requirements, assist with special event operations, and assist with
Provides support to supervisors, counselors, and managers by
prioritizing and assigning work, and training staff in assigned
area of operations when necessary.
—Provides information systems/technical knowledge to resolve
complex calls related to issues such as wireless connection
problems, computer/browser issues and accessing myMCCKC.
—Assists staff with escalated calls, technical and
—Responds to incoming emails.
—This job description is intended to represent only the key areas
of responsibilities; specific position assignments will vary
depending on the business needs of the department.
• Applicable academic programs, and/or other related
• Customer service principles;
• Applicable Federal, State, and Local laws, rules, regulations,
policies, and procedures;
• Program support principles and practices.
• Strong computer skills with knowledge of multiple systems and
• Providing academic support services in assigned are of
• Providing program support;
• Using a computer and related software applications;
• Compiling and reviewing data and information and making sound
recommendations based on findings;
• Maintaining confidentiality;
• Interpreting and applying applicable laws, rules, regulations,
policies, and procedures;
• Utilizing communication and interpersonal skills as applied to
interaction with coworkers, supervisor, the general public, and
others sufficient to exchange or convey information.
• Excellent PC problem solving and troubleshooting skills.
No staffing table positions.
Positions in this class typically require: reaching, standing,
walking, fingering, grasping, feeling, talking, hearing, seeing and
Sedentary Work: Exerting up to 10 pounds of force occasionally
and/or a negligible amount of force frequently or constantly to
lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time.
Walking and standing are required only occasionally.
Required fields are indicated with an asterisk (*).
Optional & Required Documents
- * What is the highest level of education you have as conferred
through an official transcript?
- Have not completed High School/GED
- High School/GED
- Associate's degree
- Bachelor's degree
- Master's degree
- Doctorate degree
- * How much full-time general office experience do you have,
including customer service or public contact responsibilities, as
supported by the employment history listed on your online
- less than one year
- between 1 and 2 years
- between 2 and 3 years
- between 3 and 4 years
- between 4 and 5 years
- five years or more
- Cover Letter
- Transcript 01
- Transcript 02
- Transcript 03
- Letter of Recommendation 01
- Letter of Recommendation 02
- Letter of Recommendation 03
- Other Document 01
- Other Document 02
- Other Document 03