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CRM Manager/Business System Applications Manager

Metropolitan Community College
Missouri, United States
Salary Not Specified
Closing date
Aug 17, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Job Details

Position Information

Career Opportunity Number 21-024 Position Title: CRM Manager/Business System Applications Manager Location Administrative Center Position Type: Full-Time Class Category Classified Staff Job Open Date 07/15/2021 Job Close Date 08/15/2021 Open Until Filled No Initial Screen Date: 08/18/2021 Minimal Qualifications:
• Bachelor’s degree.

• 5 years of a CRM, content management system, advising/success platforms, web application systems, career services platforms, learning management systems, other system solution management, application development and student information systems. Preferred qualifications:
Preference will be given to individuals who possess :
* Master’s degree in related field.

* Experience with Customer Relationship Management software (preferably Radius by Campus Management) or content management system and relevant web application systems preferably with recruitment and admissions..

* Experience working with a student success/retention platform (preferably Starfish).

* Project Management and implementation experience.

* Higher education experience and knowledge of student services and admissions processes.

* Experience working with diverse teams across a multi-unit/campus environment.

* Experience designing queries or reports (Access, SQL, PS Query tool, etc.).

* Evidence of ability to troubleshoot and resolve system and process problems.

* Demonstrate gathering, analyzing and interpreting data to produce reports.

* Evidence of strong attention to detail. Work Hours
Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation The hiring range is $65,670- $71,759. A competitive benefit package is included. Special Instructions to Applicants
* Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration.

* Interviews will be conducted by a hiring committee. Class Summary

Metropolitan Community College is the oldest and largest public institution of higher learning in Kansas City, Mo. MCC currently offers over 120 associate degree and certificate programs; on campus, online or a combination of both. MCC employees are committed to providing equal opportunity for all persons regardless of age, creed, race or gender.

Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person on the basis of race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE /M/F/Vets/Disabled

Incumbents oversee, maintain, test and administrate assigned PeopleSoft system and other integrated software systems for multiple functional areas, serve as liaison between functional users, technical resources and vendors, and provide expertise to users regarding system-related questions, requests, and resolutions.

Typical Essential Duties

• Oversees multiple functional areas including making critical systems decision, determining key business process changes and strategic prioritization for team goals and projects.
• Supervises staff in multifunctional areas to include: prioritizing and assigning work; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures.
• Manages project operations for multiple functional areas related to systematic testing and troubleshooting of assigned software systems and functions, and system updates and upgrades; work may involve certifying updates and fixes for production systems; monitoring and reporting project status; planning implementation and maintenance strategies; and managing teams to ensure that all operations are performed in accordance with applicable policies, procedures, and standards.
• Provides oversight, monitors, and tracks the flow of technical requirements, research and modification requests, and user needs; work may involve monitoring and researching new software functionalities; evaluating business process changes; implementing, configuring, maintaining, and updating software systems; determining appropriate security levels; monitoring, analyzing, and approving requested user security; and overseeing user security audits.
• Researches and analyzes new software, and current and new business processes, to improve performance and data quality, as well as ensure operational efficiency.
• Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; updating users regarding changes; and diagnosing and troubleshooting software problems, to include analyzing data requirements; researching data availability; implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures.
• Serves as a liaison and coordinates with the IT department, end users, staff, and other internal and external personnel, departments, and agencies to communicate information, and facilitate assigned project and other departmental operations.
• Prepares, updates, processes, and/or maintains general and technical reports and records; product, process, and training documentation; communications files; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings.
• Perform other duties as assigned.


• Knowledge of principles, practices, protocols and methods of institutional computing applications;
• Knowledge of principles, practices and techniques of facilitating process analysis;
• Knowledge of methods and techniques of collecting, analyzing and interpreting business processes;
• Knowledge of project management principles;
• Knowledge of principles, practices and methods of business process reengineering;
• Knowledge of principles and applications of critical thinking and analysis;
• Knowledge of best practices, trends and emerging technologies;
• Knowledge of principles and methods of qualitative and quantitative research;
• Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment);
• Knowledge of customer service principles;
• Knowledge of modern office technology;


• Skilled in supervising employees;
• Skilled in diagnosing problems, determining business issues and developing and implementing solutions;
• Skilled in documenting process workflow and analyzing complex data;
• Skilled in managing projects;
• Skilled in assessing needs and identifying solutions;
• Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data;
• Skilled in researching industry trends, solutions and best practices;
• Skilled in compiling, sorting and articulating issues and recommendations;
• Skilled in gathering data, analyzing findings and applying logic and reason;
• Skilled in business math computations;
• Skilled in interpreting and applying applicable laws, codes, regulations and standards (based on assignment);
• Skilled in providing customer service;
• Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Positions Supervised
  • Student Activities Assistant
Physical Requirements

Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.

MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources.

Licensing Requirements


Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How much application development, system solution, or PeopleSoft experience do you have, as supported by the employment history listed on your online application?
    • None
    • Less than one year
    • Between 1 and 2 years
    • Between 2 and 3 years
    • Between 3 and 4 years
    • 4 or more years
  2. * What is the highest level of education you have as conferred through an official transcript?
    • Have not completed High School/GED
    • High School/GED
    • Associate's degree
    • Bachelor's degree
    • Master's degree
    • Doctorate degree
  3. How did you learn about this position?
    • Academic Keys
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Dos Mundos
    • Employee referral
    • Facebook
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • Kansas City Call
    • Kansas City Globe
    • Kansas City Hispanic News
    • LinkedIn
    • MCC Website
    • Monster
    • Other Source
    • Twitter
  4. How much application development, system solution, network administration or related experience do you have, as supported by the employment history listed on your online application?
    • None
    • Less than one year
    • Between 1 and 3 years
    • Between 3 and 5 years
    • Between 5 and 7 years
    • Between 7 and 10 years
    • Ten or more years
Optional & Required Documents
Required Documents
  1. Cover Letter
  2. Resume
  3. Transcript 01
Optional Documents
  1. Transcript 02
  2. Transcript 03
  3. Transcript 04
  4. Transcript 05
  5. Other Document 01
  6. Other Document 02
  7. Letter of Recommendation 01
  8. Letter of Recommendation 02
  9. Letter of Recommendation 03
  10. Letter of Recommendation 04
  11. Other Document 03

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