*This is a part-time benefited position with rotating work hours,
including weekends and evenings.*
Reporting to the Captain of MLK Library Security and receiving
supervision from the Lead Community Service Officer, the Community
Service Officer is responsible for providing a safe and secure
environment for the patrons, staff, collections, and facilities of
the Dr. Martin Luther King, Jr. Library.
- Encourage compliance with library policies
- Report suspected hazards and criminal behavior
- Provide assistance to patrons and staff as requested
- Respond to alarms and other calls for service
- Write police reports
- Respond to alarms from theft detection devices
- Provide information to patrons coming to the library
- Create a professional atmosphere that both comforts patrons and
deters criminal activity
- Monitor Closed Circuit Television surveillance system
- Monitor Integrated Security System and Alarms
- Monitor Elevator Command Computer System
- Operate Radio Base Station for Security Officers and UPD
After appointment, Community Service Officers must successfully
complete the appropriate training program designed by the
University Police Department.
The Community Service Officer must have the ability to walk, stand,
sit, see in appropriate color vision, hear in an appropriate range
of sounds, balance, climb, twist, bend, and reach with hands and
arms. Assignments will require standing, sitting, or walking for
lengthy periods of time, and may be indoors or outdoors. Employees
may be exposed to physical and verbal abuse where considerable
self-control must be exercised. Some of the work may require
considerable physical exertion and viewing of surveillance monitor
The work environment is a multi-story library building and the
exterior walkways and access ways. Any indoor assignment may
require standing, sitting, or walking for lengthy periods of time.
Employees may be exposed to weather conditions and outdoor
temperatures. Employees may be exposed to physical and verbal abuse
where considerable self-control must be exercised. Some of the work
may require considerable physical exertion and viewing of
surveillance monitor equipment. Incumbents are assigned to shift
work and rotated among various assignments.
Knowledge, Skills & Abilities
- Ability to quickly learn, understand, and apply specific San
Jose State University and City of San Jose rules and
- Ability to understand and apply local, state, and federal
- Knowledge of or the ability to learn to use, applicable public
safety related equipment and systems.
- Ability to prepare clear and concise reports.
- Strong written and oral communication skills.
- Ability to deal tactfully and effectively with a wide range of
- Ability to act calmly and rationally in emergency
- Ability to understand and operate a computer card key badging
- Ability to understand and operate an InfoGraphics Alarms
- Ability to learn Police 10 code.
- Ability to use handheld radio communication system.
- Ability to effectively establish and maintain cooperative
working relationships within a diverse multicultural and
socio-economic community environment.
- Excellent customer service skills.
- Ability to act calmly and rationally in emergency
- Ability to monitor CCTV screens for extended periods.
- Ability to possess a valid California Driver’s license
- High School Diploma or Equivalent
- Valid California Driver’s License
A valid driver's license is required for this position. Out of
state candidates selected for the position must obtain a State of
California driver's license within 10 days of hire in accordance
with the California Department of Motor Vehicles regulations.
Once hired the employee must successfully complete the Defensive
Driver Training Program provided by the State of California for
California State University campuses.
- Six month previous police/security/military law enforcement
training and/or experience
- Library Security experience
- Customer Services experience
- Strong written communication skills
Classification: Community Service Specialist I
Anticipated Hiring Range: $2,055/month (Part – Time)
Hiring Range: $2,705/month - $4,501/month
San José State University offers employees a comprehensive benefits
package typically worth 30-35% of your base salary. For more
information on programs available, please see the
Employee Benefits Summary
Click Apply Now to complete the SJSU Online Employment Application
and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period:
July 30, 2021 through August 17, 2021
. This position is
open until filled; however, applications received after screening
has begun will be considered at the discretion of the
Satisfactory completion of a background check (including a criminal
records check) is required for employment. SJSU will issue a
contingent offer of employment to the selected candidate, which may
be rescinded if the background check reveals disqualifying
information, and/or it is discovered that the candidate knowingly
withheld or falsified information. Failure to satisfactorily
complete the background check may affect the continued employment
of a current CSU employee who was offered the position on a
The standard background check includes: criminal check, employment
and education verification. Depending on the position, a motor
vehicle and/or credit check may be required. All background checks
are conducted through the university's third party vendor, Accurate
Background. Some positions may also require fingerprinting. SJSU
will pay all costs associated with this procedure. Evidence of
required degree(s) or certification(s) will be required at time of
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS.
(e.g. H1-B VISAS)
All San José State University employees are considered mandated
reporters under the California Child Abuse and Neglect Reporting
Act and are required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
Equal Employment Statement
San José State University (SJSU) is an Equal
Opportunity/Affirmative Action employer committed to
nondiscrimination on the basis of age, ancestry, citizenship
status, color, creed, disability, ethnicity, gender, genetic
information, marital status, medical condition, national origin,
race, religion or lack thereof, sex, sexual orientation,
transgender, or protected veteran status consistent with applicable
federal and state laws. This policy applies to all SJSU students,
faculty and staff programs and activities. Title IX of the
Education Amendments of 1972, and certain other federal and state
laws, prohibit discrimination on the basis of sex in all education
programs and activities operated by the university (both on and off
July 30, 2021 (9:00 AM) Pacific Daylight