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Office Associate

Columbus State Community College
Ohio, United States
Salary Not Specified
Posted date
Aug 1, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Part Time
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Requisition ID:

Job Title: Office Associate

Department: Student Advocacy Center

Location: Columbus Campus

Employment Type: Staff

Employment Status: Part-Time Professional

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 15.75 - 15.75

Schedule: Monday And Tuesday 1:00 pm – 5:00 pm, Wednesday and Thursday 1:00 pm – 6:30 pm, Friday 1:00 pm – 4:30 pm

Job Description:

The College
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation.

Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.

The City
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.

The Office Associate for the Student Advocacy and Financial Stability provides general administrative, clerical, and front desk support of the Advocacy Resource Center and the department. The incumbent greets students, staff, faculty, or visitors; provides routine information or minor interpretations of policies and procedures; answers the telephone in a professional, service-oriented manner, routes calls and/or takes messages. This role utilizes basic or advanced office and research skills, depending upon position assignment and skill level demands. This position provides administrative support services for the Administrator and staff of Student Advocacy and Financial Stability and the external partners housed in the ARC, and assists with communication, marketing, and outreach activities.


Provides administrative and clerical support to Administrator and staff of Student Advocacy and Financial Stability which may include scheduling and confirming appointments. Maintains and sets up a filing system that is virtual and physical. Files, organizes and cross-indexes files. Completes and process forms, records, and other documents in accordance with established procedures. Organizes the ordering and storing of supplies as needed. Assists the department in scheduling meetings, including invitations and room/resource scheduling.

May be assigned to originate correspondence on behalf of Administrator and maintain signature authority on delegated routine matters. Maintains confidential or sensitive records and information.

May be assigned to originate correspondence on behalf of Administrator and maintain signature authority on delegated routine matters. Utilizes student information system and other computer systems/software to access and enter student information, to log documents and other information, to perform data entry, to develop and maintain departmental forms, resources, correspondence, records, statistics, reports, and to complete other projects and other job functions. Completes and processes forms, records, and otherdocuments in accordance with established procedures.

Customer Service
Provides customer services for the Student Advocacy and Financial Stability department including students, general public and others by: Furnishing and obtaining information; resolving routine problems; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.

Maintains exceptional public relations and customer service to the general public, students, faculty, staff and others. Greets and routes students and other visitors to the appropriate place, answers telephone, routes calls, takes messages, and provides general information about the department. Assists with setting up interviews and provides applicant information to the program hiring using Cornerstone. Utilizes critical thinking, problem solving and experience with student issues to be assist in proactively addressing potential student concerns, identifying potential barriers, and making appropriate referrals within student advocacy and financial stability and other campus and community resources.

Provides assistance with the department work-study students to help cover projects needed to be completed within the department. Communicates with leadership and staff regarding messages and student questions in a timely manner.

Diversity, Equity, and Incusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Executes multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Valuing Differences, Positive Approach, Quality Orientation, Work Standards, Communication, Planning and Organizing, and Adaptability


Knowledge of: standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; business and legal formats. Microsoft Office Suite and videoconferencing platforms.

Skill in: excellent verbal and written communication; organization; customer service; conflict resolution; standard business correspondence inclusive of proofreading; application of job software including word processing and spreadsheets; customer service; office organization; creating functional report formats; verbal and written communications; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages and fractions.

Ability to: develop and maintain effective working relationships with associates, leaders, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; perform complex tasks and prioritize multiple projects; effectively communicate information in oral and written forms; listen and participate in collaborative work; develop and maintain effective working relationships with colleagues and stakeholders across the College; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette;
originate correspondence; work independently.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts or exerts force up to 30 pounds.

High School Diploma or GED. One (1) year experience in a customer service position, with general computer skills using job-related word processing and spreadsheet software. Previous experience with New Student Orientation.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

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